Customer Service Representative

JENNIFER PEDONE

***** **** ***** **, ***** Land, TX 77498 (C) 346-***-**** *******@*****.***

Professional Summary

D

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extremely Reliable, Driven with strong time management and prioritization abilities. Skills

Ability to multitask Fluent in English & Spanish

General Office skills Filing and data archiving

Computer Savvy Invoice processing

Advanced clerical knowledge Excellent communication skills Professional phone etiquette 55 WPM typing speed

Work History

Receptionist 05/2017 to 06/2017

AN ALBERT LUIZ SALON & SPA – SUGAR LAND, TX

Scheduled, confirmed and organized appointments over the phone. Checked Our Clients in and out processing payments. Up sell packages/memberships and products.

Responsible for performing cash drawer audits & prepared cash drawer for following day. Kennel Technician / Customer Service Representative 03/2016 to 03/2017 PAW ENVY PET CARE – SUGAR LAND, TX

Cleaned kennels, cages and administered vaccinations. Feeding, walking, bathing, and monitoring & care for the well-being of dogs/cats. Cleaned, maintained and sanitized all pet enclosures, exercise yards, and common areas. Scheduled groom appointments and boarding reservations. Efficiently and accurately processed customer check-out including cash, check and credit cards. Pet Care Specialist 05/2011 to 02/2014

PETSMART PET HOTEL – SUGAR LAND, TX

Greeted every pet parent that walked into the store. Assisted with making reservations, check-ins and check-outs. Monitored pets and provided necessary services for a safe and healthy stay. Performed a variety of tasks, including feeding, dispensing medications, exercising, and Showing compassion and care for all our guests.

Administrative Assistant 05/2008 to 08/2008

AMERICAN NEW CENTURY – HOUSTON, TX

Directed guests, routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Completed data entry, tracked resumes and maintained the applicant tracking system. Administrative Assistant 01/2005 to 05/2006

HOUSTON COMMUNICATIONS – SUGAR LAND, TX

Typed memos, reports and other correspondence.

Administered data by filing it in the data entry system. Maintained a record of insurance billings and the self-pay collections. Received and distributed mail and messages to appropriate departments and employees. Ordered and distributed office supplies while adhering to a fixed office budget. Education

Certification: Medical Assistant 2007

WESTWOOD COLLEGE - HOUSTON, TX

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