Customer Service Sales

MICHELLE D. ZANNONE

***** ****** **** **. *******, TX 77077

Cell # 713-***-****

Email: *********@*****.***

Objective:

Seeking to further my experience and skills with a professional organization that will utilize my knowledge and inspiration to succeed in business.

Highlights of Qualifications:

*Proven performance under pressure

*Self-motivated and goal oriented

*Ability to learn quickly

*Excellent organizational skills

*Provide Excellent Customer Service

Employment History:

First Cornerstone Group, LLC - J oint Venture Coordinator 2016- present 281-***-**** Property management surveys, Updating lists of Joint Venture partners and Associates, Calendar annotation, enter offers on whiteboard and obtain booking list and email schedule confirmation from JV Manager, update sales results from Webinars each day., update google docs in sales record daily, obtain sales results from webinars each day, call reminders two week in advance to remind JV Partners of offer runs, File and update all product pricing information, File and keep all links, email swipes, track all sales and opt ins, update all email phone numbers and physical addresses of all of the JV’S, start new JV Data base sales funnel, appointment setting, contracts.

World Travel Holdings- T ravel Professional - P/T 2015-2016 http://worldtravelholdings.com/careers,work-home. This was a virtual position, working from home, answer incoming calls for inquiries to reserve cruise reservations. Provide customer service to new clients and return customers information of Cruise line packages and travel excursions. Take payments over the phone, provide payment plans, update accounts and confirm reservations. S uccessfully build and maintain client relationships, close sales and follow up with customers frequently in to generate repeat business and referrals. AFLAC- TX Licensed Insurance Representative 2 014- 2016 281-***-**** Call potential clients to expand their customer base, Interview prospective clients to get data about their financial resources and discuss existing coverage, Explain the features of various policies, analyze clients’ current insurance policies and suggest additions or changes, customize insurance programs to suit individual clients, Handle policy renewals, maintain electronic and paper records, help policyholders settle claims. McDermott, Inc. - Procurement Administrative Assistant 2 012-2014 281-***-**** Assistant to the Director of Procurement of Oil, P repare and send out Requests for Quotation Packages to various vendors for offshore international projects and processed invoices. P repare Purchase Orders and revisions and expediting documentations required for final approvals. P rovided weekly status reports to management and clients, R esponsible for receiving vendor data and compiling vendor data manuals throughout a project. M aintained a current listing of vendor data and information of supplies and materials. R eview and investigate document requirements and quality assurance techniques, to establish, modify or maintain document collections. Executed other information management consulting projects, including project proposals, project communications, project execution, and final project evaluation.

McDermott, Inc -Records Coordinator 2 007-2012 281-***-**** Provide Account Management for Corporate application/system accounts, global network groups, legacy network accounts, public folders and email distribution lists. P rovided central file room functions, including classification, indexing, retrievals, re-files, and research of well, seismic, and other technical exploration and production data. Performed as a retention compliance specialist and served as a subject matter expert regarding physical and electronic exploration and production data. Developed and published new Process and Procedure manuals for Active Records. W orked with Information Management Team to create policies and good practices for Active and Inactive Records. A ssisted McDermott employees with the classification of personal physical files by determining if they are active, in-Active, archived, or destroyed, in preparation of their relocation. H elped implement McDermott’s filing and storage policies by conducting file room assessments for all each department and storage areas. C lassified, indexed, filed, and retrieved domestic/international exploration and production hard copy records (well, seismic, and other technical data). C reated indexing training procedures and provided central file room staff general oil and gas data types. C ollected physical data from office cleanouts, offsite storage, and active central file room to establish department files North American Title Company-Escrow Processor 2 005-2006 281-***-**** Open orders, Order taxes & surveys, Update title requests, prepare closing documents, Fund closings, prepare and send out post closing packages, Provide customer services to Builders, Brokers, Lenders, and Buyers. Primary experience with builders, Lennar, NuHome and Village Builders. Stewart Title-Escrow Assistant 2002-2005 713-***-**** Prepare Short form policies, Fund closings, Prepare and send out packages, Recordings, prepare closing documents, Supervise and train employees, worked directly with Builders and Loan officers, Primary experience with lot take-downs and the sales of new homes for builders as David Weekley, KB Homes, Pioneer, and Darling Homes.

Real Estate Office-Edward Rizk-Admin. Asst. 2000-2002 281-***-**** Bookkeeping, Creating Invoices, Marketing of Commercial Properties, Research Investments, Property Management, Reviewed Credit and Background Checks, manage office Correspondence and Inquiries, Schedule Appointments, Coordinate meetings and presentations. Law Office-Anthony Osso-Legal Assistant (P/T) 1 996-2000 713-***-**** Managed Personnel Injuries and Criminal Cases, Bookkeeping, Schedule Appointments and Court Cases, Prepare Legal Documents, manage office supplies and Equipment, provide support to clients and legal team associates

Education:

Ashford University 2012-2013

*Study of Business, B.S.

*Study of Technology Management

University of Houston 2 000-2002

*Psychology, B.S.

*Study of Interdisciplinary Discipline

Houston Community College 1996-2000

*Human Services Associate Degree, A.S.

*Mental Health

*Certificate for Substance Abuse Counseling

*Certificate for Diagnosing Dual Disorders

Spring High School 1986-1990

*High School Degree

Additional Skills and Experience:

Computer and Office Skills- Microsoft Office Software, MS Word 2007, Excel 2007, Access, MS Visio 2010, Windows 2008, Coreworx Version 6.3, RM 2000 (Records Information System), KRONOS, SPORTS, Knowledge Lake, eSearch, Cisco Jabber, FILE MAKER Pro, EDMS, QuickBooks, InfusionSoft, Linktrakr, Windows XP, Power Point, Data Entry, Typing-50WPM, 10 Key, Copy, Fax, and Specific Programs used for Business Data Communication and Social Skills- M arketing and Research for Mayors Office for the City of Houston, Represented DARE and Anti-Gang and Violence Organization, Mentor for the Children’s Museum of Houston, Volunteer for Houston’s International and Children’s Festival. ARMA- Member if the Association of Records Manager and Administrators. ECPN- Represented on the Board as Project Coordinator for Early Careers Professional Network REFERENCES ARE AVAILABLE UPON REQUEST

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