Manager Technical Support

LARRY D MATTHEWS JR

***** ********, **** ********, ***** 77407

713-***-**** *******@*****.***

OBJECTIVE

A challenging position with an opportunity to utilize my experience in an exciting and upwardly mobile professional environment

FUNCTIONAL SUMMARY

Offering diverse experience of over 8 years in IT /Networking and 20 years in Telecommunications. Background includes all facets of hardware and software troubleshooting, employee training, and telecommunications support. Excellent communication, organization, and problem solving skills

EDUCATION

2014 CCNA (Cisco Network Academy)

2010 Network +

2010 A+ Certification

2007 Emergency Response VSAT Hands-on Training

1990 Marine Corps Communication Electronic School

1989 Silsbee High School

EMPLOYMENT

February 2015 – January 2017 Network Technician, CHI St, Luke’s Hospital

Implement new IP Addressing schemes for newly added sites as well as deployment of Routers and Switches (Cat 6000 and 4000 series) at the Distribution and Access layers and ensuring connectivity to the Core layer

Acting Lead engineer for 1 Hospital and all associated clinics in the adjacent area in a predominantly switched environment

Assist in the design and implementation of Cisco Unified Communications products such as Call Manager, Call Manager Express, with emphasis on UCCX, Contact Center & Unity

Provided tier 2 and 3 technical support for campus-wide network consisting of 5000+ workstations as well as other various end user devices

Provided one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication;

Participated in adds, moves and changes to network and systems access

Responsible for the Cisco Wireless Network (approximately 1K Access points), including assisting with WCS/Cisco Prime upgrades and ensuring significant wireless signal availability throughout all campuses

Assisted hardware and network technicians by troubleshooting software, hardware, and network issues and, where necessary, in installing network interface cards, hubs, switches, network cabling, etc.;

Assist physicians with new Modality implementation from a Network standpoint. Assess and provide Network integration/separation as needed for Vendors and physicians

Oversee all projects from an infrastructure perspective and work with Construction GC; Spec out Electrical, Fiber and Data cabling in MDF/IDF’s for Voice/Data Network and Server implementation

2012-2015 Network Analyst, Noble Energy

Troubleshoot different network issues throughout the network infrastructure in Houston campuses

Configure Cisco IP Telephony devices such as Cisco 7900 Series phones, Cisco ATAs, and Cisco 700 Series Conference phones in Cisco Unified Call Manager

Coordinating timely repair of IT equipment covered by third-party vendor maintenance agreements

Troubleshoot end user issues on Cisco Unity Connection and Cisco Unified Presence Server

Troubleshooting would range from physical layer issues to configuration issues in Cisco Unified Call Manager

Configured, installed and maintained Cisco network Catalyst 2960S, 3750X, 4500X, and NEXUS 5548

Troubleshoot WAN circuit outages with service providers. Circuit technology ranging from MPLS, Metro Ethernet circuits, VSAT circuits, T-1, DS3, OC3, and T-1 PRI trunks.

Troubleshoot dial-peer, PSTN lines, and call routing issues on Cisco Voice gateways

Configured installed and maintained Cisco 1800, 2900, 3900, 7200, and ASR1000 series routers

Performed in-person, on-site repairs of hardware, printers, and other peripherals

2008-2012 Network Operation Center Controller, Harris Caprock Communications

Monitored communications network system performance to assure the dependable and uninterrupted operation of all communications services to include TDMA, SCPC & ASCPC networks

Provided direction and guidance to Customers and technicians during the trouble-shooting process, including but not limited to, remote site equipment problems and issues, networking and routing, testing, and verification of satellite, microwave and RF communication systems

Identified malfunctioning or inoperative equipment, such as circuit cards or processing units and assist with preparing RMA for material replacement

Provided guidance to customers during the commissioning process including but not limited to, remote site equipment set up problems and issues, commissioning and verification of satellite communication systems

Provided assistance to Field Technicians during the installation, commissioning, and maintenance of fixed and stabilized satellite systems

Responsible for supporting remote location connectivity solutions providing voice, customer support data, video, and internet access via various satellite communication techniques

2003-2008 Cable Express, Cable TV Installer Technician

Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap

Resolved and escalated customer complaints, as appropriate

Installed, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices

Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle

Determined customer's current service levels; inquired about customer preferences and needs; recommended service upgrades or additional products

1999-2003 Network Technicians II, Time Warner Telecom, Houston, Texas

Performed installation, turn-up and testing of network transmission systems

Performed installations, and testing of private line and switch line services T-3 (DS-3), T-1 (DS-1) DS-0, BRI, PRI, and switch business lines and trunks.

Interfaced with customers to resolve installation problems relative to space and power requirements.

Resolved technical circuit problems on DS1, DS3 and DS0 circuits and all supporting equipment.

Performed fiber optic splice activity pertaining to network optimization or new customer turn-up.

Developed and utilized operations and maintenance procedures of network transmission systems equipment.

Advanced knowledge of the OSI Model and common telecommunications technologies and protocols such as: TCP/IP, Ethernet, SONET/SDH, DWDM, DNS, T1s, T3s, SS7, PRI, ISDN, SIP.

Accessed and utilized existing operational systems such as Remedy, Accugraph, etc. when reviewing circuit layout records, work orders and other tools to support provisioning and maintenance activities.

1994-1999 PBX Technician, Allstar Systems

Installed, serviced Mitel, NEC PBX and key systems as well as AVT, Replay and Imagine voicemail systems

Provided technical support, preventative maintenance, basic troubleshooting, MAC, and

software upgrades on Mitel and NEC for various hotels and other facilities

Installed support structures (J-hooks, support rings, cable slings and cable tray / ladder rack

Terminated work station outlets (110 style as well as Panduit

Coordinate vendor services required for installations, upgrades and maintenance

Read blue prints, identified cable paths and assisted with site surveys

Installed analog and digital, voice and data telecommunications equipment including PBX systems, key systems, and peripherals

Submitted all paperwork associated with jobs including: time spent per activity, equipment used, services provided, mileage logs, installation forms, site surveys and weekly expense reports

1989-1993 Communication Specialist, United States Marine Corps

Encoded and decoded classified messages using cryptographic radio equipment

Set-up and tuned HF, VHF, radios and antennas

Monitored emergency frequencies for distress calls

Maintained radio and teletype equipment

Set-up and operated retransmission and Multi-channel duplex sites

Trained junior marines according to Marine Corps procedures

Constructed, operated, and maintained wire networks to link key outposts, control points, and headquarters with reliable paths for the transmission of telephone, teletype, facsimile, and digital data messages

Installed telephones and switchboards, laid wire and cable, adjusted equipment for proper operation, located wire system faults, and operated switchboards

Established contact with distant stations

Processed and logged messages

Made changes to frequencies or cryptographic codes and maintained equipment at the first echelon.

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