Customer Service Manager

MASOODA NISAR

Contact: 302-***-**** ************@*****.***

PROFESSIONAL SUMMARY

High-energy graduate looking for a position as a Junior Business Analyst. Excellent communicator and time manager with high attention to detail and client satisfaction. Committed to excellence and dedicated to analyzing business records to make recommendations that lead to increased profitability and growth.

SKILLS

Interpersonal skills

Managing multiple projects

simultaneously

Team player

MySQL

SQL database systems

Mac OS

Windows 7

JavaScript

Microsoft Exchange

Microsoft Office

Scrum/Agile Methodologies

RES

SCCM

Jira Platform

Sharepoint

SSMS

Excel – Advanced

Dari: Native

Farsi: Native

Spanish: Intermediate (Reading, Writing, Speaking)

EDUCATION

BACHELOR OF SCIENCE Management Information Systems

University of Delaware

Graduated May 2016

WORK HISTORY

Barclays

Credit Risk Analyst/Account Manager Wilmington, DE October 2016 – Present

Assessing loan applicant’s creditworthiness

Evaluating clients’ credit data and financial statements in order to determine the degree

of risk involved in lending money to them

Evaluating the financial status of clients by producing financial ratios through computer

programs

Helping supply chain and sales and marketing departments in managing financial orders

to help them control credit exposure, make payments on time, and reduce the risk of

customer disputes

Conferring with clients to verify their financial/credit transactions and to resolve their

complaints

Filling out loan applications and including the credit analysis and loan request

summaries, then submitting these loan applications to loan committees for their

approval

Berkeley Technology Service

Wintel Production Intern Wilmington, DE June 2016 – August 2016

Collaborated with Production Manager and Systems Planning Engineer

Collaborated with the Project Manager to ensure projects are done within the Sprint time period

Used JIRA application to help with project planning

Practiced Agile/Scrum Methodologies

Assisted in performing hardware and software installation procedures

Documented all processes in reference manuals for the purpose of training and

guidance

Assisted in managing employee projects and determining requirements of all projects

Provided spreadsheets with data interpretation

Documented meeting minutes

Created and maintained reports and files using applications such as Sharepoint

Provided support with project meetings

Imported Audit files using SQL Server Management Studio

Collaborated with engineers to image multiple laptops and desktops

Attended daily and weekly meetings with team and management

Reported daily to management about tasks to be completed

SEPHORA

Color Consultant Christiana, DE September 2014 - September 2016

Provided amazing customer service and maintained client relationships

Application of makeup to different clients

Maintained inventory on a weekly basis

Maintained client relations

Scheduled/maintained appointments daily for cliental

DELAWARE PARK CASINO

Program & Ticket Seller 777 Delaware Park Blvd. May 2009 - September 2015

Oversaw implementation of application developments.

Provided outstanding customer service

Five time recipient of Employee of the Month

Maintained inventory on a daily basis

Trained users in the proper use of hardware or software.

Aziz Real Estate

Project Assistant Hockessin, DE May 2014- February 2015

Carried out research about housing industry

Created and managed charts that tracked market pricing

Prepared company’s monthly budget

Managed company’s accounts and balance sheet

Managed company’s transactions and financial records

Prepared weekly and monthly expenditure accounts

Tracked and reported weekly and monthly sales data

Transferred daily sales to assigned property expenses

Tracked contractors salary expenses

Tracked time sheets for contractors and employees

Maintained a daily construction material inventory count

Managed over $1.3 million in investment and expenses monthly

Participated in monthly auction in Newcastle County

Participated in bids and advance payments for properties

CHEESECAKE FACTORY

Hostess Christiana, DE September 2012 - April 2014

Monitored guest wait times, and ensuring guests needs are met during their wait

Monitored open dining sections of the restaurant for open and cleaned tables

Greet guests and patrons personally as they enter into establishment

Recieve and record dinging reservations on the telephone

Ensure the proper setup of dining and service areas

Assist room service staff when needed

Contact this candidate