Support Specialist

Phillip Morris

***** *. ******** ****** ***** • Tucson, AZ 85735 • 772-***-**** • *******@*****.***

Objective:

To obtain support specialist position within IT Department of growing or established organization.

Summary:

Accomplished leader with extensive success of installing, maintaining, updating, troubleshooting, and repairing computer networks and systems for broad range of clients and industries. Adept at explaining complicated technical concepts to end users with varying degrees of technical understanding. Areas of expertise include network administration, workstation setup, servers & workstation recommendation, installation & maintenance, and disaster recovery in LAN, WAN, VLAN, and VPN environments. Advanced knowledge of server management, MS Office POS software, system checks / troubleshooting. Extensive knowledge of telephone systems, workstations, modem, hubs, routers, switches, and end-user software. History of providing comprehensive training and support to all clients and end users.

Computer Skills:

Hardware: PCs (servers & workstations), modems, routers, and switches (3Com, Linksys, Dlink, Netgear and Inellinet), network cable installations.

Networking/OS: Windows 3.x/9x/NT/XP/2000, Windows 7/8/10, Win2000, Win2003, Server/Advanced Server, Small Business Server, DOS, UNIX (AIX), Apple MAC OS, SonicWALL and WatchGuard Firewall /VPN.

Software: MS Office, PageMaker, Lotus 123 dBase III, Fox Pro, QuickBooks, Norton Utilities, (AVG, Avast, Kaspersky, MacAfee, Norton) Anti-Virus, Maitre’D POS, Microsale, QuickTicket POS and other pos systems.

Backup Software: Veritas/Symantec Backup Exe, Veritas Cluster Management, Paragon Backup & Restore, Norton Ghost and Acronis True Image.

Protocols: IPX/SPX, NetBEUI, and TCP/IP.

Professional Experience:

Sunquest Information Systems, Tucson, AZ, 2014 to 2017

Provider of laboratory and diagnostic information systems that supports hospitals and medical laboratories around the world

Systems Consultant

Worked within Solutions Adoption Department to install and set up software for medical industry; also provided project management and general consultation services. Reported to Systems Manager.

Planned and led installation and upgrades of AIX server; ensured hardware met specs, and trained users.

Performed up to 15 upgrades per year (up to four simultaneously) while managing other projects; also provided advice on SAN storage.

Oversaw installations and upgrades of Sunquest Laboratory Cache, and Veritas storage software; after client testing; copied and upgraded cache databases to new version. Managed ~50 project per year, ~20 simultaneously.

Identified root causes of software problems, developed solutions, and created backups.

Selected Accomplishments:

Helped reduce time and financial costs of installations by developing scripts that set up filesystems.

Optimized time and performance of many projects by creating script-to-ftp files for sites that picked up at spot of interruptions due to lost connections.

Completed all projects in a timely manner; ranked in top tier for performance and utilization hours per year.

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Phillip Morris • Page 2

Phillip Morris Computer Consultant, Fort Pierce, FL, 1988 to 2013

Owner

Recommended, set up, tested, and configured networks, desktops, laptops, and printers for broad range of client businesses; also installed motherboards, processors, RAM, and graphics cards.

Drove all set-up aspects Windows servers and workstations for clients in such industries as cellular, beer distribution, water park, legal, restaurant, real estate, property management, and accounting. Helped clients determine project budgets.

Served ~100 clients (~500 users) in South Florida; up to ten per day in 24 / 7 operation.

Resolved technical issues in person, on the phone and through e-mail.

Provided advice on configurations, sold and set up servers, and delivered on-site and remote management and maintenance; ensured up-to-date software and properly installed security.

Created employee training materials and procedures to ensure in-house workers learned and used proper software and hardware protocols.

Provided leadership to staff of three.

Previous experience includes adjunct computer instructor at Indian River State College in Fort Pierce, FL

Education:

A.S. in Business Management

Indian River State College

Certifications & Training:

Trained by Apple, Computerland, IBM, Novell, and TI

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