Customer Service Representative
Resume:
Ivette Rodriguez
Round Lake, IL 60073
******************@*****.***
OBJECTIVE
To obtain a position working in the clericlal/administration field where I can utilize and maximize my skills acquired from previous employment in order to enhance customer satisfaction and customer relations. In brief, some of my skills include but are not limited to; organizing, prioritizing, filing, faxing, customer service, detail oriented, excellent phone etiquette, Microsoft Office suite, bilingual (English/Spanish), ability to remain focused and polite in stressful situations, can type 44.33 WPM with 97.70 accuracy, team-player and quick hand-eye coordination.
EXPERIENCE
Randstad, Lincolnshire, IL- Customer Service Representative
August 2016 - Present
●Maintained an average adherence score of 92%
●Delivered quality customer service
●Committed to solving simple and complex situations that customers were faced with
Sage Products LLC, Cary, IL - Cell Operator
November 2014 - PRESENT
●Follow SOP
●Read and understand BOM
●Produce immaculate product
●Maintain cleanliness at all times
Express Employment Professionals Crystal Lake, IL - Temporary Cell Operator
August 2013 - November 2014
●Adhere to Sage Products LLC rules and regulations
Pump It UP, Schaumburg, IL - Party Coordinator
July 2012 - August 2012
●Keep track of party times schedule
●Clean/disinfect party rooms
●Coordinate party sequence of events
●Customer service
Spanish Learning Center, Elgin, IL - Site Manager
May 2012 - June 2013
●Supervision of students
●Record attendance
●Faxing/invoicing
●Maintain constant and accurate communication with staff and parents of students pertaining to the program
●Event coordination
●Create fliers
●Collect/revise payroll (manual)
EDUCATION
Elgin High School Elgin, IL - Diploma
January 2011
Elgin Community College
January 2011- May 2013
●Digital Forensics/Criminal Justice major
McHenry County College
September 2015
●Marketing Certificate
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