Pamela J. Niemczura

*** ****** ******; Roebling, NJ 08554

609-***-****

ac03xu@r.postjobfree.com

Summary of Qualifications

Call Center lead with over ten years of customer service management experience, productivity and profitability, with a Bachelor's of Business Administration and Master's of Management.

Skilled in assessing and ensuring guest/customer satisfaction.

Enthusiastic about quality, efficiency, and training improvement.

Extensive record of outstanding motivational, interpersonal, communication and organizational skills within the workplace.

Expert at multitasking and working very well under pressure.

Adept computer, writing and editing skills.

Leadership Experience

The Lead Customer Service Representative in a busy call center for the past eight years.

The supervisor of 14+ employees for ten years. Trained new employees, coached and mentored existing representatives, and reviewed and helped transition changes and updates within the workplace.

The Leader of training for 12 years. Implemented a customer service handbook for new and existing employees.

Education

Drexel University Graduated 2015

Philadelphia, PA

Masters of Science in Hospitality and Tourism Management

Strayer University Graduated 2013

Willingboro, NJ

Bachelors of Business Administration in Hospitality and Tourism Management

~Summa cum Laude

Burlington County College Graduated 2006

Pemberton, NJ

Associates Degree in Communications

Holy Cross High School Graduated 1997

Delran, NJ

High School Diploma

Pamela J. Niemczura

300 Norman Avenue; Roebling, NJ 08554

609-***-****

ac03xu@r.postjobfree.com

Professional Experience

Calkins Media 1997-Present

Customer Service Lead/Writer

Responsible for ensuring customer satisfaction, training new employees, data work, reports, selling/upselling, assisting upper management, collecting payments, multitasking and problem solving

Lead 14+ employees in a fast-paced office environment with adept communication and computer skills including Microsoft Office, Word, Power Point and Excel

I have written over 200 short articles that have been published in the Burlington County Times newspaper

Enhanced billing returns by developing an envelope that encouraged automatic payments that saved the company and customers time and money

Implemented a customer service handbook for new and existing employees

Independent Event Planner 1997-Present

Hospitality specialist with an extensive background and natural talent for managing tasks, identifying problems and solutions, coordinating events and enhancing customer satisfaction

Planned business and personal events and also bartended and served as photographer and chef

PRD Management 2005-2015

Live-in Assistant/Housekeeper

Responsible for cleaning and maintaining the common areas of a 24 unit apartment building including grounds, offices and community rooms

Filed weekly updates and incident reports, assisted administrative director, helped plan and organize events

TGI Friday’s 2000-2002

Server/Bartender

Extensive knowledge of unique food and beverage ingredients

Experience in Point of Sale systems

Responsible for serving, bartending, training new employees, and ensuring guest satisfaction

Pamela J. Niemczura

300 Norman Avenue; Roebling, NJ 08554

609-***-****

ac03xu@r.postjobfree.com

Skills and Certifications

Computer Software: Microsoft Outlook, Microsoft Word, Microsoft Power Point, Microsoft Excel, Newzware

Computer Hardware: Printers, Scanners, Copiers

Certification: International Bartending School graduate of 1998/ABC License

Memberships/Personal Activities: Golden Key International Honor Society. Alpha Chi, Alpha Sigma Lamda, PTO/Chairperson of hospitality and dances in the Florence, NJ school system, member and volunteer for Florence Chapter of Deborah Hospital Foundation

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