Hospitality Coordinator, Customer Service Representative
Resume:
Pamela J. Niemczura
*** ****** ******; Roebling, NJ 08554
***********@*****.***
Summary of Qualifications
Call Center lead with over ten years of customer service management experience, productivity and profitability, with a Bachelor's of Business Administration and Master's of Management.
Skilled in assessing and ensuring guest/customer satisfaction.
Enthusiastic about quality, efficiency, and training improvement.
Extensive record of outstanding motivational, interpersonal, communication and organizational skills within the workplace.
Expert at multitasking and working very well under pressure.
Adept computer, writing and editing skills.
Leadership Experience
The Lead Customer Service Representative in a busy call center for the past eight years.
The supervisor of 14+ employees for ten years. Trained new employees, coached and mentored existing representatives, and reviewed and helped transition changes and updates within the workplace.
The Leader of training for 12 years. Implemented a customer service handbook for new and existing employees.
Education
Drexel University Graduated 2015
Philadelphia, PA
Masters of Science in Hospitality and Tourism Management
Strayer University Graduated 2013
Willingboro, NJ
Bachelors of Business Administration in Hospitality and Tourism Management
~Summa cum Laude
Burlington County College Graduated 2006
Pemberton, NJ
Associates Degree in Communications
Holy Cross High School Graduated 1997
Delran, NJ
High School Diploma
Pamela J. Niemczura
300 Norman Avenue; Roebling, NJ 08554
***********@*****.***
Professional Experience
Calkins Media 1997-Present
Customer Service Lead/Writer
Responsible for ensuring customer satisfaction, training new employees, data work, reports, selling/upselling, assisting upper management, collecting payments, multitasking and problem solving
Lead 14+ employees in a fast-paced office environment with adept communication and computer skills including Microsoft Office, Word, Power Point and Excel
I have written over 200 short articles that have been published in the Burlington County Times newspaper
Enhanced billing returns by developing an envelope that encouraged automatic payments that saved the company and customers time and money
Implemented a customer service handbook for new and existing employees
Independent Event Planner 1997-Present
Hospitality specialist with an extensive background and natural talent for managing tasks, identifying problems and solutions, coordinating events and enhancing customer satisfaction
Planned business and personal events and also bartended and served as photographer and chef
PRD Management 2005-2015
Live-in Assistant/Housekeeper
Responsible for cleaning and maintaining the common areas of a 24 unit apartment building including grounds, offices and community rooms
Filed weekly updates and incident reports, assisted administrative director, helped plan and organize events
TGI Friday’s 2000-2002
Server/Bartender
Extensive knowledge of unique food and beverage ingredients
Experience in Point of Sale systems
Responsible for serving, bartending, training new employees, and ensuring guest satisfaction
Pamela J. Niemczura
300 Norman Avenue; Roebling, NJ 08554
***********@*****.***
Skills and Certifications
Computer Software: Microsoft Outlook, Microsoft Word, Microsoft Power Point, Microsoft Excel, Newzware
Computer Hardware: Printers, Scanners, Copiers
Certification: International Bartending School graduate of 1998/ABC License
Memberships/Personal Activities: Golden Key International Honor Society. Alpha Chi, Alpha Sigma Lamda, PTO/Chairperson of hospitality and dances in the Florence, NJ school system, member and volunteer for Florence Chapter of Deborah Hospital Foundation
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