Manager Professional Experience

Jill D. Tylec, RPSGT / RST

*** ******* *****, ***** *********, NY 14120 • Mobile: 716-***-**** • Email: *******@***.***

OBJECTIVE:

Highly-motivated, well-organized, and results-driven professional to secure a position with your

company or organization as a Manager, Supervisor, or other key role in the Healthcare, Human

Services, or other related industry, utilizing my extensive skills, training, education and experience

SUMMARY OF QUALIFICATIONS:

Over 15 years’ experience in several managerial roles directly responsible for managing the operations

of sleep labs, supervising up to 6 technicians, coordinating and scheduling up to

100 patients per month for sleep studies, writing prescriptions for CPAP equipment, communicating

sleep study results to physicians and patients, and overseeing revenues up to $2M, annually

Experienced managing and supervising up to 6 sleep technicians and proficient with all aspects of staffing and workforce development including interviewing, hiring, training, scheduling, delegating work orders

and monitoring their activities for quality, expediency, safety, and proper employee/patient interactions, conducting performance evaluations, and implementing disciplinary

and/or terminations

Utilized as a trusted and knowledgeable resource, the “go-to” professional, by peers, upper management, and clients to provide intelligent solutions, resolving complex issues into easily achievable action plans

Experienced retaining quality employees through sound Team Building concepts, excellent communications, and respected leadership skills

Excellent organizational and motivational skills, guiding and directing individuals to maximize performance, productivity, and their own personal potential

Initiates, reviews, revamps, and streamlines inefficient systems for greater productivity, eliminating waste, and increasing profits

Experienced utilizing advanced technology, training staff to use Skype for distance learning,

designed content and logo for a corporate website, and more

Experienced designing, implementing and enforcing all company SOP and policies, directives,

and overseeing all clinic operations in compliance with accreditations and enhance patient satisfaction,

and profitability

Establishes rapport quickly with a diverse population of clientele and builds long-lasting business relationships

Experienced marketing and selling to a wide range of clients in the medical field including providing

medical professionals with promotional materials and PowerPoint presentations for physicians to

promote a sleep study center's services

Strong communications, both written and verbal, detail-oriented, analytical, and problem-solving skills

Multi-tasks effectively, learns new systems quickly, and completes all projects on-time or

ahead of critical deadlines

Experienced using computers, Windows, MS Office, proprietary sleep software, Internet research,

and email

Works well independently or collaboratively in a team environment

PROFESSIONAL EXPERIENCE:

03/10 – 05/17 Sleep Lab Manager

Niagara Sleep Center, Niagara Falls, NY

Responsible for all sleep center operations including coordinating and scheduling appointments

with patients for sleep study diagnostics and CPAP equipment prescriptions monitoring up to

6 sleep technician activities and evaluating their performance, conducting monthly meetings

with physicians and all technicians

Revised a system of coordinating appointments with patients for upcoming sleep studies

utilizing technicians instead of administrative staff for proper patient education of pending

procedures, managing patient expectations appropriately, resulting in increasing patient sleep

studies by 92%

Responsible for all hiring of highly-qualified personnel and building the company based

upon talent, skill, and respect, maintaining annual revenues up to $2M

Promoted the sleep center’s reputation for excellence at Health Fairs and medical seminars

and networked with new physicians to increase market footprint and grow the patient base

Jill D. Tylec Resume, Pg2

02/02 – 03/10 Supervisor / Technologist

Sleep Centers of WNY, Amherst, NY

Responsible for all sleep center operations including sleep study diagnostics, ordering

sleep study equipment and accessories, resolving equipment malfunctions, training

sleep technicians, monitoring their activities and evaluating their performance, and attending

monthly meetings with physicians and technicians to determine ways to enhance the

overall patient experience

Scored sleep studies for physician review, conducting daytime sleep studies for MSLT

and MWT narcolepsy and wake studies

Promoted to Supervisor from the Technologist position based upon knowledge, expertise,

work ethic, dedication, and other performance metrics

EDUCATION and TRAINING:

Registered Sleep Technologist (RST) Certificate, 2012

American Board of Sleep Medicine, Darien, IL

Registered Polysomnographer Certificate, 2003

#6022

Board of Registered Polysomnographic Technologists, McLean, VA

Associate of Applied Science, Electro-Neurodiagnostic Technology, 1992

Niagara County Community College, Sanborn, NY

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