Customer Service Engineering

Eric L. Spencer-Auber

P.O. Box ****

*** ***** *******, ***. *-8, Tallahassee, FL 32314

850-***-**** (Cell) *******@*****.***

QUALIFICATIONS

Experience in engineering field survey/inspection

Experience in technical engineering

Skilled at handling confidential information

Outstanding communication skills both oral and written

Detail-oriented; Quality focus

Superior customer service

Proficient in Crisis Prevention Intervention (CPI)

Certified in CPR/AED and Standard First Aid

EDUCATION

Bachelor of Science in Civil Engineering, 2004

Florida A&M University – Florida State University College of Engineering

RELATED EXPERIENCE

08/2006 - 07/2007 Department of Financial Services, Tallahassee, FL

Architectural Plans Inspector/Fire Inspection

Performed duties in conformance to state and departmental regulations

Reviewed and interpreted architectural plans to ensure compliance with code requirements, ordinances, and standards; Identified inadequacies

Communicated and coordinated regularly with key personnel on code changes, interpretations, etc.; Negotiated solutions for compliance problems and safety issues

Maintained recordkeeping and filing systems for inspections; Updated records and key personnel accordingly, as necessary

Sustained collaborative relationships with local, state and Federal officials

Provided superior customer service

01/1992 – 08/2006 Florida Department of Transportation, Midway, FL

Inspector, Engineer Trainee

Performed duties in conformance to state and departmental regulations

Utilized basic engineering knowledge within the construction group

Verified and recorded field quantities for final estimates and payment

Maintained collaborative relationships with local, state and Federal officials

Assisted engineers and other team members with design by preparing graphs, curves or tables

Accurately applied basic formulas to routine calculations; Provided timely information regarding layouts measurements and computations

Maintained recordkeeping and filing systems for inspections; Updated records and key personnel accordingly, as necessary

OTHER EXPERIENCE

01/2012 - Present Leon County Schools, Tallahassee, FL

Substitute Teacher/Paraprofessional

Teach students according to prepared lesson plan; develop lesson plan if necessary

Visual supervision of students in the classroom, on the playground, and after school

Assist with classwork and homework assignments and projects to guarantee understanding and confirm accuracy

Correctly report and effectively communicate with parents and guardians and other staff regarding students’ progress, needs, behavioral issues, etc.

Employ crisis prevention intervention skills to deescalate and/or prevent crisis situations

Uphold all state and local policies and standards

07/2007 - 01/2012 Crossmark, Piano, TX

Retail Merchandiser

Surveyed inventory; Removed damaged or dated products according to standards; Ordered and replaced out-of-stock items

Visited suppliers and manufacturers; Maintained quality results as a result of continued relationships

Analyzed sales information

Negotiated prices with suppliers

Assisted with promotions and advertising campaigns

Produced sales projections and growth reports

References Available Upon Request

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