Customer Service Sales

SUMMARY

SKILLS

EXPERIENCE

SAFFIE NDOW

**** ********* ****, ********* ***** H: 404-***-**** ********@*****.*** Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. Dedicated to providing excellent customer service and making operational and procedural improvements.

Client relations specialist

Marketing savvy

Team management

Meticulous attention to detail

Focused on customer satisfaction

Management of remote

employees

Skilled multi-tasker

Scheduling

Talent development

Conflict resolution techniques

Training and development

10/2016 to 06/2017 TLC Sitters - Atlanta

Looking after children of all ages at their homes and or places of business. Preparing meals, bathing and health and safety requirements.Light housekeeping.

Helped develop the family's schedule to maintain household order.Engaged in after-school activities including sport practice and homework.

Organized activities that enhance children's physical, emotional and social well-being.

Closely monitored children's play activities to verify safety.Communicated with parents about daily activities and behaviors. 05/2016 to 10/2016 Sales Consultant

LEI Home Enhancements - Marietta

Cold-called prospective customers to build relationship. Completed documentation for product and service sales. Maintained productive relationships with existing customers through exceptional follow-up after sales.

Updated database with customer and sales information. Delivered products to customers in timely manner.

Established new customer accounts.

Informed management of special sales and service issues. 03/2015 to 04/2016 Admin Assistant

Assisted Living of Denver - Denver

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files.

Served as central point of contact for all outside vendors needing to gain access to the building.

Planned meetings and prepared conference rooms.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Received and distributed faxes and mail in a timely manner. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.

Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

09/2014 to 02/2015 Travel Agent

Thomsons Travel Shop - London, UK

Created and booked over 50 reservations per hour.

Addressed passengers' concerns about delayed and canceled flights and resolved the issue through.

EDUCATION AND TRAINING

Promoted upgrade options to customers, resulting in 60% increase in passengers choosing package deals.

Solicited customer feedback and resolved any problems. 02/2008 to 08/2014 General Manager

Paradise Suites Hotel

Managed a 90 room full service boutique hotel.

Assisted guests with any special requests during their visits. Improved customer service ratings through by addressing customer complaints quickly.

Fostered strong working relationships with all hotel departments. 10/2006 to 02/2008 Front Desk Agent

Homewood Suites, Norcross

Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.

Performed concierge services for a 92 suite-room.

Delivered requested items to guests' rooms.

Processed credit card transactions during the checkout process. 08/2005 to 12/2005 Restaurant Reception Supervisor Gaucho Grill Restaurant - London, UK

Direct and Manage the reception area.

Ensure standards set by the company are maintained assuring 100% satisfaction is guaranteed to all customers.

Manage bookings in person and over the phone.

Administrative duties include managing bookings over the phone, assigning staff tables, managing restaurant supplies and hiring new staff. 09/2004 to 01/2005 University of Brighton - Eastbourne, UK Group leader & Student Ambassador.

Orientating new international students to the University. Assisting the Orientation Coordinator with the orientation programme. Providing information and assistance to new international students and identifying appropriate private accommodation.

11/2000 to 07/2002 Housekeeping Assistant

Cumberland Hotel - Eastbourne, UK

Cleaned and returned vacant rooms to occupant-ready status. Set up and cleaned banquet and conference rooms.

Maintained hotel locker rooms, lounges and back of house areas. Replenished guest supplies and amenities.

Stocked room attendant carts with supplies.

Swept and vacuumed floors, hallways and stairwells. 2005 BA (Hons): Hospitality Management

University of Brighton United Kingdom

Hospitality Management

2000 Diploma: Airline, Travel and Tourism Management Greenwich School of Management United Kingdom

Airline, Travel and Tourism Management

Galileo Certificate, CPR and First Aid and Food health & Safety.

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