Facility's, Terminal, Operations manager

TERRY CHAMBERLAIN

**** *.*. *, ***** Tabor, VT **739 H: 802-***-**** C: 802-***-**** *****************@*******.***

SUMMARY

Over 30 years in Transportation Management Operations. Routing, pick up, delivery, scheduling, logistics, terminal operations and complete knowledge of Department of Transportation Laws. Proven track record in cost savings and customer retention.

SKILLS

Client relationships Staff retentionFlexible

Strategic planningContract review and

Procedure developmentrecommendations

Negotiations expert

Analytical

Team building

Multi-site operations Productivity improvement specialist

Troubleshooting and problem solving

Contract review and

recommendations

Dedicated Client relationships

EXPERIENCE

01/2001 to 04/2017

Area Terminal Manager

JP Noonan Transportation Rutland, Vermont

Identified inefficiencies and made recommendations for process improvements.

Area Terminal Manager for three Terminals in Vermont and New Hampshire.

Pick up and Delivery Operations

Fleet Maintenance

Dispatch, Scheduling, Logistics

DOT Compliance

New Customer Set up

Wrote and implemented SOP's for new operations

Interviewed, hired and trained new employees

Weekly customer visits

Coordinate and implemented driver safety tracking

Negotiated Vendor Contracts

Developed and shared best practices across the

company, including employee pay rate and annual employee evaluations.

Oversaw the development and launch of Compressed Natural Gas. Built and maintained effective accounts receivable and cash flow monitoring systems.

Reduced annual terminal budgets 1.3% resulting in a 156,00 savings Identified inefficiencies and made recommendations for process improvements.

Reduced operational budgets, increased customer base and revenue. Worked with multiple agencies for Federal Dot compliance and Hazmat agency.

Implemented SOP for high value corporate customers.

Total employee responsibility 49 drivers, 4 dispatchers, 3 mechanics, 2 payroll and billing clerks, 2 Operation Managers.

06/1995 to 04/2002 Owner and President

KLT INC MT Tabor, VT Convenience Store:

Negotiate Vendor contracts

Schedule deliveries of goods and products from inventory control

Increased revenue from 330K to 607K

Mentored, coached and trained team members

Developed and managed annual operating budget

Shared best practices with other grocers

Built and maintained new accounts resulting in increase cash flow. Corporate Tax filings

Overall bought the location in 1995 that had a 330K revenue. When we sold it 7 years later our revenue was 603K. In general the store improvements and increased accounts resulted in an very successful business.

06/1990 to 06/1995

Terminal Manager

DHL WORLDWIDE EXPRESS Teterboro, NJ Terminal Manager for Overnight Delivery.

Oversaw scheduling for the day to day activities of 67 transportation employees.

Evaluated operational records and made scheduling adjustments to maximize efficiency

Forecasted manpower requirements based on daily workload and company targets

Negotiated contracts with outside providers to minimize costs to the company and customers

Coordinate with US Customs to expedited international shipments Worked with Sales department to increase customer issues and new customer set up.

Trained in Customer Service center set up.

Monitored customer billing for accuracy and payment

Coordinated with Airlines to ensure proper cargo space and weight

Communicated with international customers for special delivery or pick up.

09/1980 to 06/1990

Service Center Manger, Preload Manager, CPU Manager United Parcel Service Uniondale, NY

Three different manager positions in 10 years.

Managed daily delivery and pick up operations

Worked with Union represented on local labor relations

Monitored delivery employees on time deliveries performance

Worked with Lost Prevention on theft and damaged cargo

Evaluated driver check in for accuracy and shortages Worked with Fleet Maintenance for proper delivery vehicles

Configured proper manpower for peak and off peak seasons.

Work with Industrial Engineering department for the most efficient delivery and pick up methods.

Work with night preload supervisors for proper loading for delivery Optimized sorting and loading procedures through accountability and performance.

Monitor High Value shipments for delivery

Handle customer service complaints

Communicated with freight and overnight sales department for proper operational of procedures of customers freight.

EDUCATION AND TRAINING

1979 High School Diploma: General

East Meadow High School East Meadow, New York, United States

3 Sport Student Athlete

Voted Athlete of the year 1979

Inducted to the EMHS Hall of Fame

Voted All Country Lacrosse 1979

2nd in the County 1978 Wrestling

Runner up All County Football

Full Scholarship North Carolina State Lacrosse.

General Studies

North Carolina State Raleigh, NC, United States

1 year General Studies

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