Customer Service Microsoft Office
Resume:
Shelena Clark
Birmingham, Alabama, 35207
*************@*****.***
SUMMARY To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.I enjoy working and interacting with people I am a fun, energetic, very outgoing person. I have great listening and problem solving skills. Lovable great personality. I am most passionate about being able to help others and bring a smile to their face.
Skills
40WPM Typing Skills
Client Relations
Multi-screen management Oracle
Multi-line phone coverage
Microsoft Office
Great communication skills
Excellent People Skills
*Customer Interaction
*Multi Tasking
* Organization/Prioritizing
* Communicating
*minimum supervision
*working independently
EDUCATION and Experience
High School
George Washington Carver
Birmingham, Alabama
Graduated May 2010
Lawson State Community College
Major: Barbering
Birmingham, Alabama
Graduated May 2010
Hair Braider, Stylist, & license Barber
knowledge of computers and relevant software application
knowledge of customer service principles and practices
keyboard skills
ability to work a switchboard.
EMPLOYMENT HISTORY
Allen's Contractors Group LLC
Receptionist/Customer Service Rep
Birmingham,Alabama
November2010- May2013
Welcome visitors, greet them, in person or on the telephone; answer or refer inquiries.
Answer multi-line phones
Help customers with problems
Set up appointments
Find products that could be beneficial for the customer as well as the company.
take and relay messages
provide information to callers
Sodexo
UAB Convenient Store
Retail Clerk/ Cashier
Birmingham, Alabama
August 2013 - April 2016
Process merchandise returns, refunds, and exchanges. Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order. Date, label, and rotate all items according to company standards. Complete customer purchases by scanning merchandise or inputting price into register quickly and accurately. Verify cash drawer at beginning of shift. Operate cash register, receiving payments (cash, checks, or charges) from customers for good/services. Make change and issue receipts or tickets to customers. Control, organize, monitor, and maintain appropriate cash levels in cash drawer. Greet customer at beginning of transaction. Maintain cleanliness of work areas and serving areas throughout the day, practicing clean-as-you-go procedures.
Elicit and listen to feedback from customers, including customer surveys; maintain client satisfaction at a level that ensures account retention. Report accidents, injuries, and unsafe work conditions to manager/supervisor; complete safety training and certifications. Follow all company policies and procedures (e.g., safety and security, cash handling; food handling); ensure uniform/dress code and personal appearance are clean and professional; protect the privacy and security of customers and coworkers; support workplace diversity initiatives. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive work relationships with others; support team to reach common goals. Ensure adherence to quality, cleaning, and maintenance expectations and standards; work with customer to ensure satisfaction.
CVS Distribution Center
Warehouse
Case Picker/Order Selector Logistics
Bessemer, Alabama
June 2015 - July 2016
The case picker will work in the full case picking area and load case onto the belt in the picking module by hand picking the items or pulling inventory for the order. Handle orders for smaller items which must be loaded manually into totes. Most of your work will be by hand. First thing every morning, you check your equipment for safety issues. Next you’re given a store invoice, which is a list of items to be shipped to one store. Using your own hands to pick the items frequently 20 to 45 pounds needed from stock, and load them onto an empty pallet. These jobs involve frequent lifting, bending, and reaching, and also spending long periods of time on your feet. CVS cautions you that you will be working in a warehouse environment which includes seasonal temperature changes, in summer temperatures can reach over 100 degrees inside. If you notice any out-of-stock situations, you report them to the stockers or your supervisor. When the order is complete, you wrap and strap the pallets you’ve loaded, fill out the paperwork, attach one copy to the order, and return the rest to the office. Other than keeping the area clean, and other related duties as assigned by supervisor.
Contact this candidate