Air Force Customer Service
Resume:
Edward A. Swartz
Madison, Wisconsin 53711
*********@*****.***
Objective: To obtain a rewarding and challenging position in a company that utilizes my managerial/mechanical and customer service experience to better serve the customers and to make the service department operate effectively/efficiently while accomplishing job satisfaction, learning new things while growing in the company.
Executive Summary:
• Dedicated; long term commitment, Retired from the United States Air Force with more than 20 years of active service experience in Transportation and Logistics.
• Superintendent/Managed 64 personnel for the United States Air Force on the day to day vehicle management operation/fleet size: 441 vehicles/$1.6 million budget
• Executed daily operations by managing/supervising personnel, tracking vehicle priority and workloads, distributed plans and follow up on daily assignments.
• Managed end of day processes, capture/communicate safety/equipment issues.
• Managed work schedules and labor times, estimated employee-hour work requirements for completion of all job assignments while minimizing overtime.
• Structured a good work environment; promoted union relations for all employees.
• Maintained time and production records, collected data for incentive programs.
• Managed OSHA Standard policies and Environmental Accumulation sites attained zero write-ups during all inspections and well exceeded all goals set.
• Documented and maintained records required for Transportation and Logistics.
• Managed employee pay/job responsibilities, reviewed weekly demands/set goals
• Excellent in communication skills, interpersonal and organizational skills as well as excelling in computer Microsoft Word, Excel and Office Powerpoint Viewer.
• Demonstrate accuracy, attention to detail/ability to work well in team environment
Experience: MPI Protective Service Madison,, Wisconsin
Security Guard February 2017-Current
• Security Guard for multiple areas in the Madison Area
Kobussen Buses LTD. Sun Prairie, Wisconsin
Shop Supervisor May 2016-May 2017
• Supervised 4 personnel, manage shop and workload while regional manager is away at other facilities
• Maintained a 110 vehicle fleet to standards, as well as maintain the RTA (shop maintenance records management) system for all work completed.
Gander Mountain Deforest, Wisconsin
Sales Associate Firearms February 2016-Sept 2016
• Deliver high quality customer service and develop relationships with customers to sell firearms.
Auto Skills/Hobby Shop Little Rock Air Force Base, Arkansas
Technician Supervisor/Manager November 2011-May 2016
• Managed automotive maintenance on vehicles for customers, assist customers with tools and experience to complete maintenance on their personal vehicles.
• Supervise 7 civilian employees, Directors Assistant
United States Air Force Little Rock Air Force Base, Arkansas
Maintenance Supervisor/Superintendent July 2009-January 2012
• Superintendent/Managed 64 personnel for the United States Air Force on day to day vehicle management operation/fleet size: 441 vehicles/$1.6 million budget
• Extensive experience in electrical and hydraulic malfunctions on heavy equipment including forklifts and bucket trucks.
• Obtained 21 year’s hands-on experience in heavy equipment/diesel/automotive mechanics/10 years experience as Supervisor/Superintendent.
• Mentored/Trained/Managed 45 personnel in getting upgraded to a skill level of vehicle craftsman and achieved significant improvements in their productivity.
• Directed workers in the electrical, electronic, mechanical, hydraulic and pneumatic maintenance and repair of machinery and equipment.
• Spearheaded operational readiness inspection efforts/assisted in driving cargo loaders up to aircraft/loading cargo onto aircraft during inspection exercises.
• Estimated, requisite and inspected materials, 20 years of parts researching, pricing and ordering as well as updating inventories 4 times a year
United States Air Force Eielson Air Force Base, Alaska
Maintenance Craftsman-Supervisor July 2006-July 2009
United States Air Force Little Rock Air Force Base, Arkansas
Special Vehicle Maintenance Journeyman May 2002-July 2006
United States Air Force Eglin Air Force Base, Florida
Vehicle Equipment Journeyman December 1994-May 2002
United States Air Force McChord Air Force Base, Washington State
Vehicle Equipment Apprentice December 1991-December 1994
Education: Community College of the Air Force Little Rock Air Force Base
Associates in Vehicle Mechanics 6 Credits from Degree
Additional Training:
• Auto Mechanics Class, 2015, Superintendent/Management Course, 2009
• Hazardous Material Management Program, 1999
• Hazardous Material Training, Used Oil Training, 1999
• Supervisor Safety Training, 2004, Hazardous Waste Training, 2007
• Diesel Engine Maintenance, 2007, Air Force Training Course, 2004
• Systems/Electronics 60K Pound Cargo Loader Operator/Maintenance, 2005
• Vehicle Maintenance Craftsman, 2002 & 2005
• FMC Halvorsen 25 Thousand Pound Cargo Loader Operator/Maintenance, 2003
• Global Deicer Ground Support, 2002
• Airman Leadership School, 1998
• Space Corp 40K Pound A/S Aircraft Cargo Loader Operator/Maintenance, 1997
• Apprentice Special Purpose Vehicle and Equipment, 1992
Security: Acquired/Held Secret Security Clearance with the US Air Force for over 20 years
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