Medical Assistant,Customer Service, Administrative, Clerical

TERA STOWE

* ********** *****, ******, ** ***** H: 205-***-**** C: 205-***-**** *********@*****.*** Flexible, dependable, trustworthy Medical Assistant and Caregiver with five years experience in fast paced environment, including home and clinical setting. Established record of reliability and created positive rapport with patients, family and staff to help enhance the quality of health care and meet patient needs. Patient-focused care

Compassionate caregiver

Efficient and reliable team player

Empathetic with excellent interpersonal skills

Trustworthy companion

Practiced inpatient and outpatient caregiving

Medical Terminology Knowledge

Strong clinical judgement and talent in

obtaining/charting vital signs

Guest Services/Front Desk Associate, 06/2015 to Current Holiday Inn Express and Suites- Highway 280 – Birmingham, AL Greeted and registered guests in a 96 room hotel using a Point of Sale (POS) Terminal, memorizing guest names to ensure personalized service throughout guest stays. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.Occupancy went from 20% to 60%.

Promoted to IHG Loyalty Champion and maintained 95% customer satisfaction rating over two years, a covering of categories such as efficiency, friendliness, helpfulness, and knowledgeability. Awarded for the most IHG enrollments of guests of anybody ever at this property and launched new IHG guests products for platinum spire level members.

Served as public relations representative for the hotel and increased the number of qualifying IHG guest enrollments from 25 each month to 65 each month.

Increased the percentage of guest responses due to low scoring and problems reported, from 7% to 1% through a strong focus on customer service, leadership and teamwork. Private Sitter- Home Health Care Aide, 02/2014 to 04/2015 Jeannie Jones- Home Health Care – Helena, AL

Coordinated with doctors and registered nurses to develop care plans for patient. Ensured efficiency of treatments through monitoring treatment regimens. Evaluated health education needs of patient and provided necessary training and instruction. Maintained patient privacy and confidential patient information and provided treatment within the scope of practice as defined by law.

Utilized strong assessment skills to determine necessary patient care. Monitored vital signs, such as blood pressure and pulse. Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.

Resident Associate, 09/2012 to 08/2014

as Garden\'s of Pelham – Pelham, AL

Developed patient care plans, including assessments and evaluations. Frequently commended for maintaining the safety, respect and dignity of residents. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Served as a liaison between residents and physicians to assist residents in understanding their treatment plans. Oversaw implementation of resident management plans. Provided quality nursing care in accordance with resident care policies and procedures and administered daily medications as prescribed by a physician.

Provided primary resident care and assistance with daily living activities. Externship-Medical Assistant, 03/2012 to 08/2012

Birmingham Health Care – Birmingham, AL

Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Efforts ensured compliance with HIPAA, CLIA, and OSHA regulations; improve patient care/ satisfaction. Recorded patients\' medical history, vital statistics and test results in medical records. Escorted patients to examination rooms and prepared them for physician exams and acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Assisted six MD's in ensuring optimal patient care and smooth daily functioning of a medical office. Demonstrated proficiency in taking patients vital signs, as well as performing venipuncture, injections and various diagnostic procedures.

Administrative Assistant, 10/2007 to 09/2009

Milo's Tea Company – Bessemer

Organized, updated and maintained over 500 vendor accounts and processed payments to vendor accounts. Achieved departmental goals and objectives by finding over payments to vendor accounts like $5.000 dollars. Identified and drove creative solutions to stop over payments of vendor accounts, set up a new vendor account filing system and designed an electronic filing system. Oversaw donation request and managed the receptionist area. Developed and maintained positive customer relationships through effective communication. Demonstrated proficiency in customer relations.

Associate of Science: Medical Assistant, 2012

Virginia College - Birmingham, AL

Coursework in Computer Education and Office Administration, Medical Terminology and Clinical Education. Honors: President\'s list, Dean\'s list and Perfect Attendance GPA: 3.7

EDUCATION

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