KAREN JEAN L. VILLARUZ

**th St. Alta Tierra Village l Jaro, Iloilo City, 5000 PH l 091******** l ac03ro@r.postjobfree.com

Office Manager of Shipping and Trucking Services

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite and other applications/systems.

With effective people and problem-solving skills.

Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

Bookkeeping & Payroll

Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction

Experience

Office Manager, 2006 to present

Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.

Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.

Receptionist/Administrative Assistant

1999 to 2006

Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience.

Helped drive a 10% increase in customer satisfaction .

Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.

Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.

Education

BS Management

University of the Philippines in the Visayas

1997

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