Customer Service Data Entry

FRANKIE LEE BRADFORD JR.

**** ******** *** ** • HUNTSVILLE, AL 35816

256-***-**** • *******.**********@*****.***

OBJECTIVE

To obtain a career where I will be able to utilize my skills and knowledge in order to benefit my employer and increase any opportunity for advancement. Enjoying working in a fast paced environment.

QUALIFICATIONS

Strong intercommunication skills

Capable of performing individually while working in a team environment

Responsive to customer needs

Creative, flexible and resourceful

Positive team player with the willingness to help others and take on new challenges

A patient listener who fully focuses on speakers and understands a variety of accents.

Held Secret Security Clearance 2008-2010

Fingerprint background check 2016 to Present

TECHNICAL SKILLS

Microsoft Office Word, PowerPoint, Outlook & Publisher 2013

Internet browsing using Internet Explorer, Mozilla Firefox, Google Chrome

PROFESSIONAL EXPERIENCE

Customer Host - Asset Protection FCRA

06/2017 - Present Wal-Mart 256-***-**** Huntsville, AL

Ensures a store environment safe from theft and provides a secure destination to shop. Maintains awareness of front end in order to reduce/control merchandise losses. Assist in executing various company programs and new initiatives. Interact with customers and store employees to maintain a safe and profitable environment. Complete all necessary reports and paperwork associated with an investigation. Complete all assigned daily, weekly and monthly responsibilities.

Data Entry Clerk

12/2016 – 03/2017 Spherion Staffing 256-***-**** Huntsville, AL

City of Huntsville: Clerk – Treasurer Department. Entered customer and accounted data by inputting alphabetic and numeric information in Common Client application. Prepared and sorted documents and data sheets for the purpose of data entry. Checked completed work for accuracy and made any required changes immediately. Maintained files and records so they remained updated and easily accessible. Sorted and distributed incoming mail and prepared outgoing mail. Answered the phone to take messages and/or redirecting calls to appropriate colleagues. Greeted customers and visitors. Ran errands for office staff. Manager: Kevin Flory 256-***-****

Child Nutrition Program Worker

11/2016 – 01/2017 Epsco Staffing 256-***-**** Huntsville, AL

Lakewood Elementary School. Arranged food and beverage in order to serve them to students and staff in a safe and efficient manner. Cleaned utensils, equipment, and the storage, food preparation and serving areas (e.g. sweeping, mopping, garbage removal, washing tables, etc.) to maintain sanitary conditions. Inspected food items and/or supplies to verify quantity and specifications of orders and/or to comply with mandated health standards. Interact in a positive to establish a friendly and welcoming environment for customer dining. Maintained food service equipment. Cafeteria Manager: Emily Battle 256-***-****

Resolution Specialist

02/2016 – 07/2016 Alorica 256-***-**** Huntsville, AL

Processed various incoming phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations; established a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided. Answered questions about benefit and eligibility information. Gave detailed explanation of benefits (EOB). Knowledge of HIPAA and Privacy Act requirements. Verified appropriate ICD-10 and CPT coding usage to give correct benefits.

Administrative Assistant

10/2014 – 10/2015 Breaking Free Rescue Mission 256-***-**** Huntsville, AL

Welcomed clients, prospective clients and visitors. Answered multiline phone. Screened and routed calls to the appropriate staff member. Scheduled residences work assignments. Dispatched van drivers to designated assignments by using a 2-way radio. Calculated hours of residences work schedules. Prepared invoices to customers. Collected data on incoming residences; as well as administered urinalysis and breathe analysis. Created documents for use in main office and thrift store. Filed of materials in general files area. Sorted and distributed incoming mail. Prepared weekly reports. Scheduled transportation for residences doctor’s appointments. Scheduled meetings for Director. Administered detailed notes and action items to Director and administration. Turned paper documents into digital files. Was responsible for continuous update and entry of processes into Microsoft One Drive.

Office Intern

11/2011 – 05/2014

06/2016 – 11/2016

10/2015 – 01/2016 Canvas Inc. 256-***-**** Huntsville, AL

Interacted and communicated with a strong degree of judgment and discretion. Answered and directed incoming phone calls to managers. Gathered and dispersed information as needed to update division of happenings. Completed general cleaning duties as required and assisting other staff with duties in office. Maintained inventory of supplies and equipment. Served as liaison between Corporate Office and Interns. Managed 20 employees. Assisted in the coordination of associate meetings and special activities. Executed customer service with ability to build strong relationships with vendors, employees, and management of all levels. Performed wide variety of administrative support activities, which require the handling of business-sensitive and confidential information. Maintained office supplies.

EDUCATION

College

Alabama State University Montgomery, AL

Major: Business Education 08/2001 to 12/2006

Calhoun Community College Huntsville, AL

Associates in General Studies 01/2013 to 05/2014

Volunteer Experience

Christmas Charities Year-Round – 07/2012 to 05/2013

Intake Helper

Received donations from the general public. Assisted in filtering through clothes donations. Assisted in loading furniture and appliances into various vehicles. Maintained cleanliness of receiving dock through sweeping and picking up trash.

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