Customer Service Representative
Resume:
Professional Summary
Skills
Work History
Education
T A
**** **** ***, *** *******, CA 90047 • Cell: 323-***-**** • ****************@*****.*** Hard-working, multi-tasking, with outstanding telephone, scheduling and documentation skills. Advanced clerical knowledge
Creative problem solver
MS Windows proficient
Quick learner
Customer interface expertise
45 WPM typing speed
Data entry
Document scanning
Microsoft Excel expertise
Microsoft Excel expertise
Meticulous attention to detail
Professional and mature
Flexible
Works well under pressure
Dedicated team player
TSO, 06/2008 to 06/2017
Transportation Security Administration – Los Angeles, California, United States Performed and trained others to perform body pat-downs and physical baggage searches. Identified and trained others to identify fraudulent travel documents. Wrote and trained others to write incident reports concerning travelers who were disrupting the screening process at security checkpoints.
Trained others in TSA security screening procedures, methods and techniques. Adjusted priorities due to sudden changes.
Wrote and distributed email correspondence memos, letters, faxes and forms to venders. Answered and directed phone calls.
Updated and maintain hazmat policies and procedures. Act as the point of contact for internal and external vendors. Presented technical information to nontechnical audiences. Listened effectively when interfacing with others to cater necessary information. Medical Office Assistant, 10/2007 to 12/2010
Ortho Urgent Care Medical Group – Los Angeles, CA
Scheduled and accompanied clients to medical appointments. Monitored expiration of medical supplies and medications. Obtained information about clients' medical history, drug history, complaints and allergies. Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Assisted with patient transfer and ambulation.
Assisted patients with ambulation and crutch walking. Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds. Registered new patients.
Units Completed: 55 :
El Camion College - Torrance, CA
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