Customer Service Supply Chain

SKILLS

Logistics oversight

Transloads

Warehouse management

Customer service solutions

Home Depot HHM, PPE

Experienced in process improvement work

Communicating with direct reports

Experienced in running operations with upwards of 50 associates

Warehouse Planning and Mapping

Managing Controllable Cost

Maintain and Control Flow

EXPERIENCE

Operations Supervisor Baytown, TX 2007 - 2017 The Home Depot Stocking Distribution Center #5565

Coached, trained, and developed up to 40 associates informally and through formal training programs, providing both informal (on-floor coaching) and formal (written evaluation) job performance-based feedback.

Successfully served 150 stores and numerous distribution centers on a weekly basis, meeting cut times daily.

Performed End of Shift Reports in manager’s absence and opening procedures on Sundays

Responsible for the supervision of one or more of the following, depending on shift: Inbound Operations (unloading and receiving), Transport and Putaway Outbound Operations (loading), Transportation Operations (yard, carrier relations) and/or Office Operations (transportation coordinators, customer service associates, general office associates).

Communicated with team and associates of all levels in distribution centers and stores.

Worked closely with 3PL management, leaders and associates.

Ensured all data was current and accurate daily.

Encouraged and built moral.

Maintenance Supervisor Baytown, TX 2001 – 2007

The Home Depot SDC #5565

Created a recycling program for shrink wrap, cardboard, & broken pallets, which generated more than $20,000 a year and is now done company-wide.

Worked closely with contractors to ensure all 100+ pieces of equipment (forklifts, reach trucks, & pallet jacks) were serviced as required by the company contract.

At the end of the 3-year lease agreement, exchanged all equipment for new equipment; Given 3 months to complete the process but completed the job in 1 month without interruption to the operation.

Stayed within monthly budget and scheduled hours and duties for 9 associates to covering 3 shifts.

Sales Associate Beaumont, TX

The Home Depot 1997 – 2001

Developed price quotes for customers based on customer’s needs

Continually trained for product knowledge to better serve customers

Worked in customer service call area and in various departments store-wide

TRAINING

Handling Incidents –The Life of a Claim

Associates Relation

Supply Chain Performance Management

Resolving Conflict

Time Management for Department

Driving retention

AWARDS

Gold Cup: Top performing SDC in network – 2013, 2011, 2010, 2007

EDUCATION

East Chambers ISD – May 1979

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