Customer Service Pharmacy Technician

Location:

Posted:

July 01, 2017

ANNIE BEJOY THOMAS

Email ID: **********@*****.***

Professional Summary

Certified Pharmacy Technician

Administration officer with demonstrated versatility in adapting to ever increasing complexity in the health care industry.

Track record of providing excellent customer service in high volume facility.

Familiar with medication and pharmaceutical calculations.

Handling queries about prescriptions and insurance.

Key Skills & attributes

Meets goals, positive thinker, self-motivated & flexible.

Ambitious, hardworking, energetic and well disciplined

Excellent attention to detail

Team player

Efficient in MS Word, MS Excel, Power point 2016

Work History

Certified Pharmacy Technician June 2017

Pharmacy Clerk

Employer: ADNOC MEDICAL CENTRE Nov-2014-Nov-2016

Effectively resolved insurance rejections and other billing issues.

Managed drug and supply inventories.

Managed cash sales daily.

Regularly stocked shelves rotated stock and checked for expired medications.

Completed new and updated patient profiles, including list of patient medications.

Correctly completed pharmacy paper work, including daily and weekly reports.

Effectively prioritized tasks and organized workflow to increase efficiency.

Communicated regularly with physicians, nurses, insurance companies.

Customer Service Officer

Employer: CITIBANK May 2005-Nov 2014

Improved call center functionality and service capacity by resolving customer complaints effectively and quickly.

Managed high call volume with tact and professionalism.

Addressed and resolved customer product complaints empathetically and professionally.

Referred unresolved customer grievances to designated departments for further investigation.

Acted professionally and patiently when addressing negative customer feedbacks.

Education 1996-2000

Bachelor of Pharmacy

S.A. Rajas Pharmacy College, Tamil Nadu, India.

DECLARATION

I hereby declare that the above-mentioned facts are true to the best of my knowledge and belief.

Annie Bejoy Thomas