Customer Service Manager
Resume:
Hooman Kowkabi
North Bethesda, MD 20852
*************@***.***
Education:
American University 1990-1992. Majored in Computer Science
East Carolina University 1992-1994. Majored in Fine Arts
CIW Certified Web Designer 2002.
Proficient in Microsoft Office, Word, Excel, PowerPoint, Adobe Creative Suites, Photo and Film editing software.
Languages:
Fluent in Farsi
Basic knowledge of French and Spanish
Currently learning Japanese.
Experience:
January 2017- Present Haverty’s Furniture Rockville, Maryland.
Sales Associate.
Responsible for achieving sales goals.
Follow up customer service calls after delivery.
Building a client book to cultivate future sales.
Provide outstanding customer service from sales to delivery.
December 2015- August 2016 Dolcezza Gelato & Coffee Washington DC
Wholesale Representative
Responsible for over 100 accounts
Train clients on new product releases
Obtain new accounts
Responsible for setting up wholesale infrastructure
January 2015- 2017 Keller Williams Capitol Properties
Licensed Real Estate Agent- Maryland/District of Columbia
November 2008- December 2014 Le Creuset Signature Store, Bethesda, Maryland.
Store Manager
Hire and Train Staff
Coordinate store Merchandising from month to month/different promotions
Provide outstanding customer service for high end cookware clients
#1 volume Signature Store 2008-2014.
Schedule Staff
Manage store P&L’s to maximize profit margins
Receive and maintain inventory
Maintain labor costs
Achieve monthly/weekly sales Goals
Weekly coaching with staff
Corporate systems trainer for multiple point of sale systems at the retail level
Worked with HQ logistics team to ensure inventory met corporate expectations.
In addition to Store Manager responsibilities:
Collaborated with Marketing offices to set up corporate discounts with Marriott International, National Geographic Society, Discovery Communications, Comcast NBC Sportsnet, Morgan Stanley Wealth Management, and Euro Motorcars Bethesda 2012
Worked closely with Regional Managers and Marketing offices for promotional ideas
Worked with top area chef’s to promote the Le Creuset brand in cooking competitions across the Washington DC area.
Worked with Washington Post for best gifts-holiday issue 2009 and 2010
Le Creuset marketing and wholesale meetings 2009, 2010, 2011
Highest Profit Margin in the Company Award (53 stores) 2010,2011,2012
April 2008- November 2008 Lia’s Restaurant, Chevy Chase, Maryland.
Manager
Hired and trained staff
Maintained spirits, beer, and wine costs
Implemented promotional plans in the bar
Wrote bar staff schedule on a bi-weekly basis
Responsible for revamp of wine list which started with 35- 40 wines and ended with over 100
Dealings with various vendors on a weekly basis
Responsible for any reorders
October 2007- April 2008 Gaffney’s Restaurant, Bethesda, Maryland
Manager
Opened 80-seat upscale American grill in downtown Bethesda.
Helped implement policies and training for FOH staff.
Wrote FOH staff schedule.
Responsible for all wine, spirits, beer orders.
Opening and closing duties as a manager.
April 1997-June 2007 Graphic Designer/Web Design contract positions.
1991-1995 Nordstrom, Bethesda, Maryland
Sales
Top 5 Salesperson in the Brass Plum Shoe department
Customer service all-star
Assistant floor manager, Nordstrom, Pentagon City Mall
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