Customer Service Office

Mickie Benak

Glenview, Illinois *****

******.*****@*****.*** • 847-***-****

www.linkedin.com/in/mickie-benak

QUALIFICATIONS SUMMARY

Motivated professional with progressive experience in technical support, staff training and vendor management; well prepared to excel in an administrative position.

Office Administration: Vast experience coordinating office workflow management and overseeing legal, real estate and mortgage processing operations. Adept in hiring, training and supervising staff, including employee reviews and goal planning. Exceptional ability to build strong rapport and coordinate with staff and outside vendors.

Project Management: Served as project lead and key point of contact for company-wide software rollouts, configuration, office expansions, and document conversion projects. Expertly balance multiple, competing priorities in fast-paced, deadline-driven settings. Designed curriculum and courseware materials and facilitated staff training programs.

Technical Aptitude: Highly organized with legal software support expertise including installation, configuration and customization. Subject matter expert with proficiency in Windows and Microsoft applications, legal software, troubleshooting, macro and template creation and word processing.

Customer Service: Greeted and welcomed clients, coordinated with outside vendors, directed calls and provided help desk and floor support to employees at all levels of the organization.

PROFESSIONAL EXPERIENCE

Desktop Applications/Integration, Sidley Austin, Chicago, Illinois (1999– 2016)

Promoted seamless daily operations by supporting applications and integrations projects for a large, international law firm. Provided technical assistance for thousands of users, led large integration projects, and assisted in creating company communications, documentation and courseware materials.

Selected Contributions:

Facilitated company project rollouts and employee support across 22 offices.

Coordinated international office expansions in Asia and Europe that included setting up furniture and computers.

Managed a team of seven employees, including hiring, training, reviews, and setting goals.

Led an award-winning post-9/11 disaster recovery team which involved transferring documents and setting up computers and furniture for displaced employees.

Created 500+ complex Microsoft Word templates and macros, designing layout and formatting at the request of lawyers and staff.

Wrote procedural documentation, promotional mailings materials, newsletters and general correspondence.

Served on firm’s help desk, providing customer service expertise for MS Office and legal add-in applications, table of authorities, document comparison, and document editing/proofreading.

Proofread firm-wide newsletters and publications.

OTHER EXPERIENCE

Software Support Specialist, Holleb & Coff, Chicago, Il

Senior Systems Analyst, Hopkins & Sutter, Chicago, Il

Systems Trainer/Legal Secretary, Rudnick & Wolf, Chicago, Il

Office Manager/Word Processing Supervisor, Refco, Inc., Chicago, Il

Real Estate Paralegal, Wycliff & Co., Chicago, Il

EDUCATIONAL BACKGROUND

Bachelor of Arts in History; Minors in English & Education

Roosevelt University, Chicago, Illinois

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