Human Resource Resources

Tony Mello

*** *.********* ***.

Royal Oak, MI **067

248-***-**** - *********@*****.***

Experienced Director of Human Resources & Training

Expert human resource and management professional with demonstrated success in talent management, recruitment, employee relations, designing and driving exceptional training programs, business operations and customer service. A results-oriented and detailed professional with an extensive background in human resource management, training and development and business operations management. Accomplished leader with strong communication and organizational skills with an extensive background in conflict mitigation. Seasoned management coach and mentor with excellent team building and leadership skills.

Professional Experience

Morley Candy Makers, Inc. & Sanders Chocolatiers Clinton Township, MI (October 2014 - Present)

Senior Director of Human Resources

Morley Candy Makers. Inc. and Sanders Chocolatiers is a well-established, SQF 3 manufacturing and retail company with 300+ employees that provides top-quality confectionary products throughout the world. Headquartered in Clinton Township, Michigan the company provides our products to clients throughout the world and within our retail stores around the metro Detroit area.

Oversee and manage the entire Human Resources Department within the company managing the day-to-day activities, HR functions, administration and projected business goals for the company while always ensuring full compliance with department operations

Administration and management of all company benefits including the company health insurance programs, PTO time, 401 K plan, employee bonus programs and benefits ensuring full compliance and efficiency

Create and develop company policies and programs to enhance all company policies and goals with positive results

Actively work with the executive leadership team to improve and create all company policies, procedures and programs resulting in increased team satisfaction

Oversee the administration of unemployment claims, any legal issues or cases and ensuring that all employment laws, regulations and updates are consistently followed accordingly, implemented and adhered to when needed

Created and developed a company safety committee resulting in improved safety practices and procedures for our manufacturing plant and distribution warehouse while ensuring the safety of all employees and customers

Develop and implement successful recruiting strategies through job postings, job boards, online resources and through community involvement

Oversee the administration of company payroll processing, updates and changes to the payroll system

Oversee and manage employee relations involving an open door work environment encouraging employees to discuss concerns or ideas with upper management

Create, develop and implement new company policies to acknowledge company employees, recognize and reward employees for excellent and efficient job performance

Manage any HR claims or investigations completing a thorough investigation of any matters brought forth to the company’s attention

Performance management and coaching by conducting performance reviews, disciplinary actions, and terminations

Design and deliver innovative classroom, instructor-led seminars to employees on standard operational procedures, business goals and how to achieve all business goals

Develop and design training manuals and employee handbooks which has enhanced and improved job performance and productivity of company employees

MCH Management, LLC. Detroit, MI (May 2010 – October 2014)

Director of Human Resources & Training

MCH Management is a well-established, mid-sized real estate and management company with 250 employees that provides top-quality ownership and management of numerous Subway Restaurants and Biggby Coffee Shops throughout Macomb County and Wayne County, Michigan. MCH Management, LLC. oversees and supervises all Subway Franchisees in Macomb County and Eastern Wayne County. MCH Management, LLC. is a local leading company that manages the real estate and development of numerous commercial properties throughout the metro Detroit Area.

Oversee and manage the entire Human Resources Department within the company managing the day-to-day activities and projected business goals for the company including 200+ employees and all franchisees in the territory

Develop and implement successful recruiting strategies through job postings, job boards and online resources.

Conduct employment interviews and select qualified team member candidates for over 20 business locations

Performance management and coaching by conducting performance reviews, disciplinary actions, and terminations

Design and deliver innovative classroom, instructor-led seminars to 30+ employees including store employees, managers and franchisees on standard operational procedures, business goals and how to achieve all business goals

Design and deliver training seminars that helped reduce store food costs and labor costs 5% annually company wide

Develop and implement e-learning training tools including the University of Subway online training courses and Subway Live IQ online courses to all employees

Develop and design training manuals and employee handbooks which has enhanced and improved job performance and productivity of employees at over 20 business locations and over 200 employees

Develop and deliver all company training manuals, job descriptions, company policies and procedures by facilitating group new hire orientations and training seminars with all new hires and current employees

Manage all company health insurance administration, unemployment claims, any legal issues or cases and ensures that all employment laws and regulations are consistently followed accordingly

Ilitch Holdings, Inc. – Uptown Entertainment Detroit, MI (July 2005 – May 2010)

Human Resource Operation’s Manager

Ilitch Holdings, Inc. was established in 1999 to provide the companies owned by Michael and/or Marian Ilitch with professional services. The Ilitch companies represent leading brands in the food, sports and entertainment industries and include Little Caesars, the Detroit Red Wings, the Detroit Tigers, Olympia Entertainment, Uptown Entertainment, Blue Line Foodservice Distribution, Champion Foods, Little Caesars Pizza Kit Fundraising Program, Olympia Development and Motor City Casino Hotel.

Ilitch Holdings is comprised of skilled professionals providing expertise in the areas of finance, human resources, communications, legal, architecture, government relations, and information technology. Ultimately, we contribute to the success of Ilitch companies by providing streamlined processes and procedures that result in improved productivity, increased efficiencies and lower costs.

Deliver all company job manuals, mission statements, ethic’s policies and sexual harassment policies by facilitating group new hire orientations and training seminars

Develop and implement successful recruiting strategies through job postings, job boards and online resources.

Conduct employment interviews and select qualified team member candidates for 3 business locations

Performance management and coaching by conducting performance reviews, disciplinary actions, terminations and layoffs

Drive business needs while motivating managers and employees to reach assigned business goals and productivity

Develop and design training manuals and employee handbooks which has enhanced and improved job performance and productivity of team members at 3 business locations

MJR Group, LLC Oak Park, MI (January 1998-July 2005)

Human Resource Operation’s Manager

MJR Theatres was established locally in Michigan and includes seven theatre locations throughout the state. MJR features dynamic theatre venues in the entertainment industry which all include state of the art movie exhibition technology, theatres, food and beverage service and special events.

Conducted employment interviews and selected all new hire candidates to join the company team.

Designed and managed an in-depth training program for all employees that was approved for use by the corporate headquarters and implemented at four additional business locations.

Designed a comprehensive management performance evaluation packet to utilize in the evaluation of all company managers that was approved for use by the corporate headquarters and implemented at four additional business locations.

Developed, designed and implemented training manuals and employee handbooks to enhance employee job performance and guest interactions.

Delivered and managed on-the-job training programs to ensure that all employees received accurate training in all departments of the business.

Managed all food and beverage operations as well as over 100 employees at a single business location that exceeded over $2 million in annual sales.

Education

Master of Training and Development, Human Resource Management

Oakland University, Rochester, MI June 2011

GPA: 3.95 / 4.0, Graduated with High Distinction

Bachelor of Arts, Sociology

University of Michigan, Dearborn, MI December 2000

GPA: 3.80 / 4.0, Graduated with High Distinction

Technical Skills

Kronos Payroll Systems Lotus Notes Windows XP Microsoft Office Professional Suite HTML

Radiant Systems MS Front Page Staff Works Payroll Software RTS Software Systems Adobe FrameMaker Mac OS X

Affiliations / Awards

Member of the Society for Human Resource Management (SHRM) Certified Subway Headquarters Worldwide Franchisee Trainer Certified Facilitator of Predictive Index Selection/Hiring Surveys Committee Member of the Operation Give Foundation & Event benefiting Children’s Hospital of Michigan Committee Member of the Detroit Opera House Bravo Bravo Foundation & Event Member of the ASTD

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