Manager Customer Service
Resume:
OLUWAGBEMIGA MARCY OGUNJINMI
Houston, Texas 77071
***********@*****.***
INTRODUCTION
I am a Professional Banker. I have worked in the Banking industry for 30 years with Union
Bank one of the largest Banks in Nigeria. Started as a Clerical and progressed to Management
Cadre to Head of Branch Operations.
OBJECTIVE
As an enthusiastic individual with management and training skills gained throughout my career, I
am seeking a position where I can be utilized and thereby be an effective asset to the
organization I am associated with.
EXPERIENCE
1984 – 1986 CLERICAL
Balancing of current and savings accounts (Customer and Bank General Ledger)
Teller and Cashier Operations
Mid month, month ending and quarterly audit reconciliation of Customers Books and Bank Ledgers
1986 – 1988 BRANCH SUPERVISOR
Supervised all Branch operations; Running of end of day operations
Auditing Bank Trail
Reconcile Branch operations with Head Office Books
1988 – 1990 OFFICER IN TRAINING
Advance Branch Staff Audit Training
Auditing and Balancing of other Banks Checks
Unscheduled Auditing of Branch Books (Mid month, month ending and quarterly)
1991 – 1993 OFFICER (CREDIT)
In charge of Loans and Advances
Granting of Mark Limits Overdraft to Customers
Monitoring of Loan Repayments and Retrieval of Overdrafts
Monitoring of Monthly Interest and Overdraft Charges
Apply Accurate Interest Rates on Loans and Overdrafts
Adjust Interest Rates on Loans and Overdrafts Facilities
Appraiser of Loans and Overdrafts to General Management for Approval
1994 – 1997 ASSISTANT BRANCH MANAGER
Monitoring of Monthly Interest and Overdraft Charges
Apply Accurate Interest Rates on Loans and Overdrafts
Adjust Interest Rates on Loans and Overdrafts Facilities
Appraiser of Loans and Overdrafts to General Management for Approval
Appraiser of Agricultural and Mortgage Loans
1998 – 2003 BRANCH MANAGER
Monitoring of all Branch Operations.
Monitoring of Cash and Cash Balancing
Auditing of Inward and Outward Checks From Central Bank
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OLUWAGBEMIGA MARCY OGUNJINMI
7718 Dawnridge Dr.
Houston, Texas 77071
***********@*****.***
1998 – 2003 BRANCH MANAGER Cont’d
Bank and Branch Treasury Management
Approving Marked Limit of Loans and Advances
Snap Check of All Branch Books and Head Office Accounts
Monitoring and Controlling of Staff Operations and Activities
Processing of Customers Large Requests to Corporate Banking
Preparation of Annual Budget
Internal Evaluation of Customer’s Assets
2003 – 2005 ZONAL RISK MANAGER
Use of Credit Risk to Determine Customers Request for Approval
Determine the Strength of Collateral Securities
Verification and Valuation of Pledged Property
Ensure Payment of Statutory Fees
2006 – 2010 ZONAL HUMAN RESOURCE MANAGER
Recruitment of Staff
Transferring of Staff to Branches
Promotions and Recommendation for Promotions to General Management
Mystery Shopper
Processing and Granting of Staff Loans
Granting and Recommending of Long Service Awards to General Management
Conducting of Entry Exams to New Staff
Debit Recovery
Recommendation of Sales for Pledged Property
2011 – 2014 ZONAL CHIEF MARKETER OF FINANCIAL SERVICES
Leading Branches for Sourcing of Government Funds
Leading Branches for Sourcing of Government Big and Viable Loans and Advance
Leading Branches for Sourcing of Private Companies Big and Viable Loans and Advance
Organizing Sales Promotions for Marketers
SPECIAL SKILLS
Excellent customer service and interpersonal skills; problem-solving and decision making skills; oral and
written communication skills.
Accounting; Microsoft Office 2010: Word, Access, Excel, PowerPoint, Outlook, and Publisher; Database
Management; Word Processing and Editing.
Typing 35 wpm; Organizing and Filing; Multi-tasked and detail oriented; Productive and Creative.
Operate General Office Equipment; Operate Multi-line Telephone System.
Master Degree in Business Administration
Associate Member Chartered Institute of Bankers
Associate Member Chartered Institute of Economics
Member Chartered Institute of Marketing
Higher National Diploma Banking and Finance
REFERENCES AVAILABLE UPON REQUEST
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