Sales Technician
Resume:
Terry McCutcheon
Orlando,FL **837
email: *********@*****.***
Summary
Highlights/Experience
Hands on organized and self motivated problem solver with extensive experience in the telecommunications industry
Background and expertise include wide experience with RF measurements and equipment, such as wireless communication testers, spectrum
analyzers, power meters, generators etc
Expertise includes repairing, debugging and root cause analyzing of electronic devices at the board, assembly, and system levels
Knowledge of radio technologies such as CDMA, GSM, UMTS or WLAN Strengths include a strong customer focus and a keen ability to foster productive cross functional and customer relationships.
Detail oriented and adaptable team player with strong attention to detail, excellent skills in analyzing, judgment and decision making
Effective communication and interpersonal skills with the ability to prioritize tasks Functional knowledge of installing, repairing and maintaining heating, cooling and refrigeration equipment. Hands on experience in diagnosing system problems and identifying equipment and solutions needed to rectify the problems. In depth knowledge of fabricating equipment parts in order to meet specialty needs. Highly skilled in performing both routine and preventive maintenance activities, Read electrical schematics, Copper Brazing/Soldering, Troubleshooting, Recovery and recycling of refrigerant
Repair and maintain air conditioning and refrigeration systems, Read blueprints EPA certified Universally
HVAC Technician/Sales
April 2014 to July 2015
Consultant:
HVAC System tune ups and Sales. Travel to various locations throughout the State of Florida performing cleanings, HVAC System tune ups and comfort recommendations for customers in their homes. Solar System Sales, full system HVAC Sales, Air Quality Analysis, Water Treatment Purification Sales. In the off season worked as a Timeshare Sales Agent. Also Vacation Package Sales Rep.
HVAC Technician
September 2012 to March 2014
AC All stars Orlando, FL
• Maintain environmental conditions by repairing both heating and cooling systems
• Test, diagnose and repair problems in the system and propose relevant solutions
• Manage cleaning of ducts for ventilation purposes
• Ensure proper running order of all systems
• Replace and or repair system faulty components
Engineering Technician/wireless
August 2010 to March 2011
RESEARCH IN MOTION Sunrise, FL
Worked as a Senior Engineering Technician with various types of in depth failure analysis
(deep dive) of both pre production and field returned Blackberry handheld devices to understand failure causes from assembly level down to component level
• Performed incoming device triage and device preparation
• Recorded and communicated findings to be included in failure analysis reports
• Worked closely with cross functional teams (hardware and software, R&D, manufacturing, quality, etc... as needed to determine device root causes and corrective actions for field failures Electronics Field Technician
January 2002 to June 2010
IER Industrial Electronics Repair Orlando, FL
• Troubleshooting and repair of Rear, Front Projection, Plasma, LCD, DLPs,LEDs of 32” and above Direct View Televisions in the customer's home
• Expert with current TV technologies, proficient with field and bench test equipment,i.e; portable field scope, soldering equipment and field test equipment
• Interpreting schematics, drawing, specifications, manuals XTEC Inc, Miami, FL
Engineer 2000 2002
Design, testing of magnetic stripe/chip card access control readers and point of sale terminals Hardware support for cryptographic software engineers, OrCad schematic capture/PC board layout. Client liaison, providing technical support, training, and product implementation Client support for U.S Secret Service, State Department, FAA, DOD, and Military Agencies Supplier quality interface to vendors and contract manufacturing in support of product roll out Provided technical expertise to Secret Service during financial fraud investigations Product Designer Senior Electrical
February 1994 to July 2000
MOTOROLA Plantation, FL
• Interfaced with Product Quality Engineering as a DE Technician, assisted in environmental testing and debugging of failures
• Product testing (ALT) including temperature shock, vibration testing, ESD, drop testing, dust and humidity to determine product reliability, (prediction of field failures)
• Digital breadboard and RF deck support for software and hardware teams
• Building, debugging, repairing, and testing of prototypes
• Developed effective strategies for achievement of team related operational goals exceeding standards by 11% over one year
• Current Products Team field Cellular/radio returns, root cause analysis of subscriber units. Reporting debug analysis to appropriate Engineering Group
• Interfaced with factory and parts vendors to implement corrective action for part failures
• Helped writing detailed service repair manuals and provided training for Nextel field repair shops and level 3 Motorola service Depot
Military Police
October 1983 to July 1992
US ARMY
Military Police/Construction Equipment Mechanic
Squad Leader SGT E 5
Education
US Army Construction Equipment Repairer Course
HVAC, 2012 South Florida Academy of AC Fort Lauderdale, FL HVAC Certification Type III Universal License EPA # 2319095 Electrical Engineering
George Wallace Community College Dothan, AL
Motorola University RF & System Continuing Training
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