Sales Customer Service

Abdulnasir Mickens

973-***-****

*********@*****.***

Professional Summary

Experienced Service Manager with a strong background in the automotive industry, specializing in team leadership, customer satisfaction, and operational efficiency. Skilled in diagnosing automotive issues, managing inventory, and driving revenue growth through effective service strategies. Committed to maintaining high standards of safety, compliance, and customer service. Skills

• Decision Making

• Conflict Resolution

• Communication

• Automotive experience

• Revenue focus

• Flexibility

• Attention to detail

Experience

Driver

C.R. England

May 2024 – Present

• Operate and drive a commercial vehicle in a safe and efficient manner.

• Transport goods and materials to specified destinations on time.

• Inspect and maintain the vehicle, reporting any mechanical issues promptly.

• Plan routes and meet delivery schedules.

• Comply with all DOT and company regulations.

• Maintain accurate records of deliveries, mileage, and fuel consumption.

• Communicate effectively with dispatchers, customers, and team members.

• Provide exceptional customer service and handle inquiries or concerns professionally.

• Ensure cargo is secured and compliant with safety standards. Assistant Manager

Firestone

Aug 2019 – February 2024

• Ensured compliance with company policies.

• Controlled costs to optimize profits.

• Resolved customer issues to their satisfaction.

• Provided leadership and direction to employees.

• Ensured product quality and availability.

• Collaborated with the store manager to lead staff.

• Managed retail inventory and assisted customers as needed.

• Maintained health, safety, and security standards.

• Consistently upheld customer service standards and maintained store cleanliness. Driver

JB Hunt

April 2018 – Aug 2019

• Managed truck drivers’ schedules and routes.

• Scheduled freight pickups and deliveries.

• Provided shipping details to customers.

• Reviewed truck driver logs and documented all calls, deliveries, and routes.

• Completed shipment-related paperwork and handled customer inquiries and complaints.

• Negotiated rates and delivery timelines.

• Drove long distances and coordinated with dispatchers.

• Maintained compliance with traffic laws and regulations. Tire Sales

Mavis

May 2016 – March 2018

• Provided superior customer service exceeding expectations while adhering to company policies.

• Built trusting relationships with customers through integrity and fairness.

• Answered customer inquiries accurately in person and over the phone.

• Identified and addressed customer needs and complaints professionally.

• Presented a knowledgeable and professional image to customers.

• Built a loyal customer base and maintained current product knowledge.

• Prepared accurate estimates and billings for customers.

• Performed Maintenance Technician duties as required. Tire Technician

ETD

Mar 2014 – May 2016

• Communicated effectively with customers about tire issues.

• Inspected and assessed tire tread levels, wear patterns, and overall tire health.

• Recommended appropriate repair treatments or replacements.

• Performed tire repairs, valve replacements, and installations.

• Conducted tire balancing and wheel alignment.

• Managed inventory and maintained equipment.

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