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Customer Service Professional Experience

Location:
Carson, CA
Posted:
June 30, 2017

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Resume:

Jose Cardenas-Pisfil

Carson, CA • 650-***-****• ac03dr@r.postjobfree.com

EDUCATION

California State University, Dominguez Hills (CSUDH) May 2017 Master of Business Administration

University of California at Santa Barbara (UCSB) June 2015 Bachelor of Arts in Global and International Studies Cañada College, San Mateo County, CA July 2013

Associate of Arts in Economics

Associate of Science in Business Administration

Dean’s Honor List: fall 2012, spring 2012, summer 2010, fall 2009. Scholarships: Cañada College Scholarship 2013, Dale and Helen Mersereau Scholarship 2013, Cañada Accounting Scholarship 2012, Nellie Leong Scholarship 2011, Cañada Cares Scholarship 2010 H&R Block, Mountain View, CA December 2007

Completion Certificate for Tax Preparer Certification EDUCATIONAL PROJECT

Project Coordinator – Leo F. Cain Library at CSU Dominguez Hills, Carson CA March 2017 – May 2017

• Drafted proposal for collaboration between Consulate of Peru and the Leo F. Cain Library at CSUDH

• Collaborated with Peruvian Consulate to present the ‘Peruvian Amazon’ photography exhibit at the Leo F. Cain Library at CSUDH

Educational Media Project Designer and Coordinator, Cañada College, Redwood City, CA August 2013 – September 2013

• Designed and developed an interactive educational video on accounting principles

• Conducted demographic research for instruction of basic accounting principles

• Created interactive media clips demonstrating step by step accounting procedures

• Reinforced video performance with different computer operational systems and platforms PROFESSIONAL EXPERIENCE

Security Guard ABM Security Services, San Jose, CA, USA September 2007 – September 2013

• Conducted property and crime prevention, focused on good customer service, writing daily reports and overnight vehicle logs; responded to emergency medical calls, equipment failures, and crime alarms

• Controlled people and vehicle access, systematized use of two-way radio, and trained new security officers in the use of equipment and procedures

Income Tax Preparer Associate H&R Block, Mountain View, CA, USA January 2008 – April 2008

• Assisted tax payers in their income tax returns

• Answered clients’ questions regarding income tax returns

• Offered advice on how to assure maximum benefits in income tax preparation Freighting Truck Agent, Flomerca Freighting Truck Company, Lima, Peru October 1998 – March 2002

• Organized and scheduled freighting trucks to national and international zones, Peru zones such as Tumbes, Tacna, Cajamarca, Chiclayo, Trujillo, Arequipa, and Callao; international zones such as Guaquiyas-Ecuador, and Arica-Chile

• Planned and coordinated multiple freighting truck mobilizations for multiple clients

• Contracted freight truck units and drivers to meet the company’s objectives and goals

• Administrated and supervised company’s agent viatical budget to save costs and expenses

• Inspected and supervised freighting trucks mechanical mechanisms and transportation documentations for long national and international freighting

• Addressed transporting and logistic issues, resolving them with efficiency for an outstanding customer service experience

• Conceptualized freighting phases step by step to strengthen time and delivery accuracy

• Conducted public speeches to motivate workforce to meet objectives, goals, and deadlines Agricultural Trade Agent Gemini Export Company, Santiago de Chile, Chile January 1993-October 1998

• Received comprehensive training in agricultural produces and international trade

• Received and completed an comprehensive specialization in agricultural produces exportation procedures such as phytosanitary, governmental, terrestrial, and ocean shipping documents

• Received comprehensive specialization in agricultural produce in terrestrial and ocean exporting international standards; Traveled periodically to Peru, Chile, and Ecuador to implement trade

• Organized terrestrial and ocean shipment to different countries such as Peru and Ecuador

• Completed appropriate documentation to put forward a claim against terrestrial and ocean shipping companies for wrongdoings in the handling on refrigerated containers

• Formulated solutions for complains against terrestrial and ocean companies for wrongdoings in the handling refrigerated containers

• Conceptualized solutions for different issues in processing, packing, loading, refrigerating, transporting, unloading, and selling agricultural produces

• Analyzed and evaluated countries’ market economic and social conditions to meet company’s selling objectives and goals

• Organized and supervised agriculture produce collectors, refrigerating and packing groups to improve production efficiency

• Oversaw final agricultural production measuring produce’s pressure, sugar and acid levels; evaluated and reported production shipment to meet the company’s standards and requirements

• Administrated and supervised company’s agent viatical budget to save costs and expenses

• Analyzed market selling conditions and adapted new forms of sells to meet company’s monthly selling objectives and goals

• Conducted working interviews in different countries to select personnel in each different operating and selling areas

• Organized personnel according to their abilities and skills to complete and meet company’s objectives and deadlines

• Delegated and assigned specific functions to working personnel to meet company’s deadlines

• Motivated task workforce with public speeches to meet company’s objectives and deadlines

• Evaluated daily, weekly, and monthly sales to analyze expenses, revenues, and profits ACADEMIC LEADERSHIP GROUPS AND ORGANIZATION AFFILIATIONS Member of Cañada College Honors Transfer Program September 2012 - Present Active Member of P.T.K. Honor Society July 2010 - Present Member of Trio Program at Cañada College September 2009 - Present SPECIAL SKILLS

Extensive Management and business experience

Experience with public speaking and conducting interviews Computer: Proficient in MS Office Suite including Microsoft Access, Excel, PowerPoint, Outlook, OneNote, Word, Project, and Adobe Photoshop

Language: Bilingual English and Spanish (Fluent)



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