Program Manager

Christopher M. Weber

**** **** ***** * ********, KY 41017

513-***-**** n ***********.*****@***.***

Program & Project Leadership n Clinical Management n Quality Assurance

** *****’ experience working in roles of clinical program management, behavioral health, and medical in the areas of children and families, substance abuse, and mental health issues.

Passion for performance and quality improvement with a desire to improve the experience people have with the healthcare delivery system via LEAN principles.

Proven ability to progress within both for-profit and non-profit organizations by utilizing leadership, organizational and technical abilities. Management of up to 60 staff members in some of the leading and largest clinics in the area.

Areas of Expertise

n Collaboration of multi-functional teams n Budget creation/control n Staff Development & training n

n Program & Project Management n Continuous Quality Improvement design & implementation n Regulatory compliance

n Community Outreach & Marketing n Multi-Site Coordination n Strategic Planning & high-level decision making

Education

Case Western Reserve University, Cleveland, OH

Master of Science n Social Administration, Concentration in Mental Health n 1999

Wilmington College, Wilmington, OH

Bachelor of Arts n Psychology/Sociology n1994

Professional Experience

Psychiatric Management Services, Cincinnati, OH

Regional Contract Manager 2016 (contract)

Hired to establish relationships for new geriatric psychiatry program within Tri-State area skilled nursing facilities to connect residents to out-patient and in-patient services. Ensure customer satisfaction before, during, and after services are rendered by coordinating with rounding geriatric psychiatry providers and providing support to staff within those skilled nursing facilities to facilitate optimal patient outcomes.

Selected Achievements

Created database of all Tri-State geriatric and senior living facilities

Gained 13 contracts within two months.

BHM Healthcare Solutions, Tampa, FL

Consultant 2011 - 2016 (p/t)

Hired to assist, guide and make changes as required to allow behavioral healthcare organizations to improve efficiencies in organization chart structure, divest programs, increase clinical effectiveness of staff, improve staff productivity, create program curriculum and train staff in its execution, implement best practices and metrics to measure performance, and develop and improve billing flows to improve revenue. Did so by interfacing with multiple high level decision makers and stakeholders.

Selected Achievements

Complete redesign of organization billing procedures resulting in $100,000 savings monthly via staff interviews

Creation of therapeutic programming in a psychiatric hospital resulted in improved milieu & increase in social and other skills.

Redesign of geriatric social service agency presented to President & Board resulting in spin off unprofitable service lines. Final candidate for Interim Exec Director to implement these changes.

St Elizabeth Healthcare, Edgewood, KY

Discharge Social Worker--PRN 2012-2015 (p/t)

Worked in the hospital Emergency Department providing psycho-social assessments for those in behavioral and substance induced crisis. Responsible for meeting the behavioral health needs of patients of all ages on all five campuses via tele-psych equipment. Substituted in the in-patient psychiatric Behavioral Health Units alleviating immediate psychological distress and meet discharge needs. Regularly provided PTO and vacation coverage for the Cancer Care Unit where outreach and follow-up to Distress Scales was needed; met immediate social and physical needs of patients presenting.

Selected Achievements

Small group project to redesign the schedule of emergency department social workers.

Pilot project to improve/redesign Emergency Department tele-psych flow.

Several ICARE Awards received for teamwork and emergency shift coverage

Chosen to assist in orienting new social workers to the Emergency Department due to efficiency and knowledge.

East Indiana Treatment Center (formerly CRC Health Group), Lawrenceburg, IN

Clinic Director 2010 – 2011 (f/t)

Managed operations of the country’s 2nd largest methadone clinic which serves over 1500 patients (1000 daily). Oversight of 60 medical and clinical associates. Responsible for P & L, community outreach, marketing, and advocacy.

Selected Achievements

Creation and control of $40 million annual budget. Successfully negotiated lower rates with vendors to come in under budget saving $6000 monthly.

Created and instituted quality assurance and improvement standards for first time in clinic’s history.

Accomplished state recertification under harsh new rules thus preventing large fines. Renewed CARF Certification.

Conducted research in conjunction with the University of Cincinnati for innovation ways to address opiate dependency.

Asked to provide a radio interview on Methadone for Eagle Country radio 99.3 FM in Lawrenceburg, IN.

Centerpoint Health (affiliate of Talbert House), Cincinnati, OH

Child & Family Outpatient Manager 2008 – 2010 (f/t)

Management of 28 staff members at five different sites for the Child & Family Outpatient department. Developed quality improvement measures for all three cluster programs. Created and coordinated Community Crisis Response Teams and assigned therapists when/where needed. Maintained $2 million annual budget which came in under budget each year.

Selected Achievements

Increased staff utilization by 59% and 99% from FY ’08 to FY ’09.

Appointed to the Affiliation Executive CQI Team which monitored CQI activities for all programs at Talbert House and Centerpoint Health.

Part of the team that monitored and intervened for success integrated primary health care and behavioral healthcare at two agency sites in collaboration with The HealthCare Connection as part of a grant from the Healthcare Foundation.

Increased submission and improvement rates of the Ohio Consumer Outcomes (Ohio Scales) by 20% and 74% in programs managed. This enabled the agency to receive $109,000 in incentive funds from the mental health board.

Took a lead role in achieving agency’s first CARF Certification via mock audits.

Won spot on company’s annual Leadership Team – Affiliation Wide.

Reading Youth Services, Reading, OH

Clinical Director 2001-2011 (p/t)

Developed, implemented and lead a 20-hour psycho-educational program for low risk adolescent drug/alcohol offenders. Enhanced learning through visual aids, guest speakers, activities, lecture and small group discussions. Hired, trained and supervised assistant facilitators. Provided education and referral for parents on the specific impact of drugs and/or alcohol on their children.

Talbert House, Cincinnati, OH

Project PASS Supervisor 2004-2008 (f/t)

Managed and developed a team of 11 school-based therapists, case managers, and mental health/substance abuse prevention specialists in twelve Hamilton County schools. Ensured medical necessity of all services provided by reviewing all clinical work for accuracy and clinical appropriateness. Created program procedures, policies and forms relevant to accrediting bodies. Cultivated relationships with school psychologists and principals in order to market and develop the program. Site safety officer.

Selected Achievements

Increased scope of program from 3 to 12 schools.

Raised $2,500 of in-kind donations each year for the Summer Program for Youth.

Utilized Lean/Six Sigma concepts to streamline Continuous Quality Improvement activities – Affiliation wide.

Awarded the highest competency score on my annual evaluation in our service cluster.

Lead role in successful CARF & ODMH Certifications on program’s first attempt.

Member of suicide workgroup which determined suicide protocols for adolescents – Affiliation wide.

Featured in company’s annual agency Magazine for work in coordinating & leading School Crisis Team.

Family Service, Cincinnati, OH

Clinical Social Worker II 2000-2004 (f/t)

Provided psychotherapy and substance abuse treatment to clients of varying backgrounds in individual, couples, families and group formats at the outpatient clinic and an off-site clinic. Led substance abuse, anger management, and divorce education groups. Was on-call and provided emergency crisis intervention services as needed.

Selected Achievements

Co-Chair of Substance Abuse Service Team – reviewed all agency substance abuse cases. Lead role in successful ODMH certification via SOLO mock audit.

Praised by HCMHRSB auditors for thoroughness of clinical documentation for anger management groups.

Served on and later chaired the Quality Assurance Committee.

Created an updateable Resource Library for agency clinicians to access in order to inform/impact their treatment.

Hopewell Behavioral Healthcare Systems, Cincinnati, OH

Crisis Therapist 1996-2000 (p/t)

Completed pre-screening assessments/authorizations to determine level of crisis treatment need versus availability while coordinating with staff psychiatrist and nurses to admit. Dispensed formal and informal therapeutic contacts with clients in a five bed, hospital-based, inpatient crisis stabilization unit. Assisted clients with Adult Daily Living Skills. Answered crisis hotline calls.

The Center of Warren/Clinton Counties (formerly Clinton Community Counseling Center), Wilmington, OH

Sr. Case Manager 1996-2000 (f/t)

Maintained an active caseload of Severely Mentally Disabled (SMD) adults. Matched community resources with client needs. Worked in multi-disciplinary inter- and intra-agency treatment teams to advocate for client interests. Supported recovery through education, vocation, recreation, and crisis response. Coordinated treatment, discharge and follow-up treatment for state mental health hospital residents by completing diagnostic assessments and determining need for psychiatric referral. Home visits.

Selected Achievements

Promoted to Team Leader and assigned administrative tasks.

Agency Representative for United Way. Coordinated successful door-to-door campaign and education for “Kids Mental Health Yes!” Levy.

Driver Intervention Counselor 1999-2005 (p/t)

Completed DUI assessments, provided group counseling and made recommendations for appropriate levels of follow-up care for court ordered DUI offenders.

Case Manager 1994-1996 (f/t)

Provided linkage, referral and advocacy for SMD adults to private and governmental agencies. Coordinated crisis intervention and stabilization. Formal and informal community support activities were developed on behalf of clients served. Home visits.

Volunteer Work

People Advocating Recovery, Louisville, KY

Board Member 2011-present

Elected to state-wide board to help remove the stigma and discrimination of people in long-term recovery in Kentucky. Advocated for appropriate Essential Health Benefits to be included in managed care plans. Currently serving on the legislative committee.

United Way of Greater Cincinnati, Cincinnati, OH

Volunteer Speaker (Speakers Bureau) and Liaison 2004-2010

Selected to speak at various venues on behalf of charitable organizations by educating attendees on the activities and objectives of the United Way. Organized employee giving campaigns.

Honors and Awards

Lean Academic scholarship (2013) from Creative Healthcare

subject matter expert (sme) in 2010 & 2011 for the international certification & reciprocity consortium

harmon o. degraff graduate scholarship at CWRU

assisted in post-graduate research that led to a professional paper published in justice quarterly

department of psychology outstanding student award

Eagle Scout

awarded four-year army ROTC scholarship

Nominated to the US Naval Academy by Congressman Paul Gilmore

American legion buckeye boys state high school representative

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