Manager Customer Service

Kelly Blessinger

Transportation/Logistics Manager - Hobbico

**** **** ******** – Champaign, IL 61821

************@*****.*** - 317-***-****

My experience is strong with

• US Customs Compliance and CTPAT.

• Continuous education in Foreign Trade Zone, CTPAT and US Customs compliance.

• Import/Export Trade Lanes

• Pricing for both Air and Ocean Logistics

• Asian Trade Lanes Import/Export Air and Ocean

• Problem resolution

• Sales

• Hazardous Material Certified

• IATA Certified/IMDG Certified

• FTL/LTL Domestic and International Routing

Authorized to work in the US for any employer.

WORK EXPERIENCE

Transportation/Logistics Manager

Hobbico Champaign, IL - June 2015 to present

Maintain Ocean and Trucking contracts for all locations of Hobbico.

• Quoting/Pricing for Air Shipments and Trade Shows

• Oversee Consolidations from Asia to both Chicago, Oakland, and Long Beach.

• Prepare Hazardous Material documents for all modes of shipping

• Continuous improvement

• Oversee transfers from Reno and Champaign Warehouses.

• Continuous education on Export Compliance

• Continuous education on DOT Compliance

• Continuous education on IATA Lithium Battery Restrictions.

• Continuous education on Export Compliance

• Continuous education on DOT Compliance

• Reduced Transportation spend by $700,000 first year

Global Operations/Key Account Manager

Hellmann Worldwide Logistics - Indianapolis, IN - April 2004 to June 2015

Creation and Implementation of SOP.

• Pricing

• Routing of freight globally both import and export. Experienced in the Asian Trade Lanes.

• Customer complaint resolution

• Continuous improvement in trade lanes with both cost and transit times

• Foreign Trade Zone, CTPAT, US Customs, Import/Export Training

• 24/7 Contact for emergencies

• Specialized in just in time freight to reduce and control customer's inventory

• Business Development Manager - calling on Tier 1 companies also maintained the second large P&L customer for 3 years.

Customer Service Associate

CSA - Indianapolis, IN - February 2013 to October 2013

Returns

• Credit applications and payments

• Customer Details

Manifesting Agent, Clearance Specialist, Level 10 Supervisor

FedEx Express and Trade Network - April 2001 to April 2004

Export Package Manifest for FedEx Express.

• US Customs Clearance Specialist for 3 locations.

• Ensured all paperwork was consistant and correct for clearance.

• Inspection of contents of packaging if required by US Customs Officer onsite.

• Level 10 Supervisor for Major Customer Account

Executive Assistant

E.S.S.P.I - Greenfield, IN - August 1988 to December 2001

Posted Receipts to appropriate general ledger accounts

• Monitored Payments due from clients and promptly contacted clients with past due payments

• Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial

balance account.

• Balanced monthly general ledger accounts to accurately record cost and month end accruals.

• Reconciled vendor statements and handled payment complaints or discrepancies.

• Organized all new hire, security and temporary paperwork.

• Completed data entry, tracked resumes and maintained the applicant tracking system.

• HR

EDUCATION

Bachelor’s Degree

IUPUI - New Castle, IN

2002 to 2007

High School Diploma in Logistics

Eastern Hancock Jr-Sr High School - Charlottesville, IN

1987

ADDITIONAL INFORMATION

Skills

• Good Communication Skills

• Troubleshooting and Complaint resolution

• Strong Initiative

• Strong Team Player

• Organized

• Deadline-oriented

• Dependable and Hard working

• Self-motivated

Contact this candidate