Kevin T. Moore

Kirkland, WA *****

425-***-****

ac03a0@r.postjobfree.com

Telecom/Vendor Liaison Support Manager, with Program/Project Management experience of managing multiple interdependent concurrent telecom, software, hardware, technical sales support, financial projects with large organizations – boasting demonstrable experience of exceptional stakeholder engagement with both internal and external parties from technical staff through to board level. Currently managing globally dispersed teams within a matrix managed environment requiring a good understanding of cultural diversity. Systems/project, and technical sales; background encompasses training, end-user customer support, and equipment testing as well as data collection and equipment purchasing for 30 national locations ($2.5M - $5M per site). With a B.S. degree in Computer Science, performs PC/LAN administration, designs and analyzes systems, technical sales support – bid walk through, preparation and submission of proposals/bids, schedule and mobilize company crews, procure change orders, product equipment staging and resolves programming and hardware issues. Distributor Product Training Certified, Digital Equipment Corporation; Lucent Technologies Product Certified.

Corporate Achievements

Information Technology Management

Saved AT&T’s STP project team $5M+ in costs within a four-month implementation period.

Cut engineering overtime 25% and streamlined the engineering process in the first six months of an AT&T Wireless project.

Saved Capital Development Company $250K+ in costs each year by automating numerous processes.

Increased the send-out speed of company mailings 75% through automation of a manual mailing system.

Implemented a new network for the City of Seattle, which increased overall staff efficiency 65%+.

Installed a new, 25-node network at ten remote sites to increase productivity, replacing a manual system with an automated one.

Increased business 45% by developing and installing a ticket and financial tracking database.

Business Management

Completed all $30K+ projects during the past three years 25%-35% under budget.

Exceeded required sales quota by 50% every month at WYLE Laboratories.

Hired subcontractors at Rone Enterprises, 95% of whom have been re-hired for repeat jobs.

Cut 25% from the Department of Labor & Industry’s budget each year by incorporating interns.

Consistently offered customers 10%-15% less than all other competitive bidders.

Increased WOSCA’s productivity by organizing staff efficiency training sessions and educating staff and others in the departmental operational procedures of the network.

Accolades

Received the TOPS Award for customer service in 1996 and the Lucent BCS President’s Award for team excellence on the AT&T implementation team in 1999.

Participated in Lucent Technologies’ Services Division Salute to Excellence Award Program in 1998.

Received WYLE Laboratories’ Third Quarter Associate Award of Excellence as well as the Rookie Associate Award.

roles and responsibilities – current and past employment:

Manage high value clients with long term strategic projects.

Lead all projects to a timely and successful completion along with providing regular status updates and clearing any roadblocks that may arise.

Provide major incident management support

Lead program meetings

Manage the integration of vendor tasks along with tracking and reviewing vendor deliverables.

Responsible for program tracking and analysis.

Operations, and supply chain support

IT Cost management / Project management for all NOC build outs

Lead large cross functional teams to manage programs within allotted timeline and budget.

Develop and maintain relationships with all non-production/production-focused teams.

Knowledge of client’s system architecture, call flow, connectivity, interface agreements, call monitoring, build-out, change/capacity management, vendor compliance and support processes.

Provide overall direction for technical and analytical guidance of the client needs which span multiple organizations which include suppliers/vendors.

Employment:

Sefnco Communications, Direct distributor/Vendor Partner of Comcast Communications, Outside Plant Engineer MARCH 2014 – December 2014

Project Management duties to include:

Analysis research

Construction management

oDevelop site plan and images

oDefine labor and materials for project

Infrastructure management

oDesign/IT

Node or plant connection points

Locate service needed

oCity, County and State requirements or restrictions

oLayout

oFinal design approval

oImplementation

List of site assets

Daily interaction with upper management/department heads regarding project updates, design and project start definitions.

Development of Project Packet to include project detail, maps, images and supporting files for review by client and SEFNCO resources.

Network and asset knowledge and planning to include Aerial & Underground assets and network inventory knowledge.

Secondary duties consisted of

oField work as needed to support primary duties to include walking of sites

oBase knowledge of aerial and underground construction

oPractical knowledge of Network operations and associated inventory for both RF and Fiber networks.

oCircuits, routers, switches, racks, and build outs

Structured Cabling

Connectivity

Work with design teams to help define project details as needed for design process.

ADDITIONAL DUTIES AND RESPONSIBILITIES: 1) Administered the City’s Right-of-Way Management System, including all provisions of the right-of-way ordinance. 2) Managed the City’s ROW permit system – permit plan review, approval, issuance, inspections and closeouts. 3) Managed the work of staff members who process right-of-way permit applications and those who assist with right-of-way permit inspections. Provides training as required. 4) Coordinated ROW management activities with public and private utility companies and private contractors. Schedules and facilitated pre-construction meetings for major utility or contractor work in ROW. 5) Coordinated ROW requirements with other City departments (City Manager’s Office, Law Department, Fire Department, and Planning & Development Services Department) as well as other Public Works Divisions. 6) Ensured all ROW work is done in accordance with the City’s Manual of Infrastructure Standards. Provides technical assistance to utilities/contractors who are unfamiliar with the City’s standards. 7) Served as the principal res-ponder for the Public Works Department for all after-hours utility emergencies, to ensure timely and appropriate repair action is taken and to assist the Police Department in addressing any work zone traffic control problems. 8) Served as the primary Work Zone Traffic Safety manager for the City. Ensured that construction or maintenance work that affects the City’s thoroughfare system has the proper work zone traffic control measures in place. 9) Assisted citizens and contractors with concerns or questions relating to all aspects of City ROW matters, including work by utilities or contractors in the ROW 10) Ensured that all ROW management policies, procedures and practices are updated, as required, to ensure the City’s full compliance with local, state and Federal ordinances, statutes and laws. 11) Communicated with subordinates, supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals. 12) Met all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable. 13) Investigated the zoning prior to applying for a permit. 14) Familiar with the different city codes currently being applied by each city.

Rone Enterprises, Independent Consultant,

Systems Consultant / Program/Project Manager MARCH 1989-Present

SPECIAL PROJECTS:

Wyndham Vacation Ownership (1099 Contractor August 2015 – December 2015

Managed Tele-Sales call center at Wyndham’s Regional location in Redmond, WA on an interim bases while job was being out sourced to Corporate office in Florida.

Cisco VoIP phone switch.

Handled Moves, add-ons and changes of personnel regional office wide.

Produced call log reports for management.

Daily call time tracker.

Managed daily recordings on all sales calls.

oCalls recorded sales calls for legal and employee training purposes.

Managed call routing in/out bound calls via VoIP and phone provider.

Professional Li, LLC (1099 Contractor March 2016 – June 2016 Played fundamental roles in a sales cycle. Made 250+ calls each day, worked with channel partners, generated interest, qualifying prospects and closing sales.

Provided excellent verbal and written communications skills.

Experience working with Salesforce.com and similar CRM plate forms.

Strong phone presence and experience

Proficient with corporate productivity and web presentation tools.

Sourced new sales opportunities through inbound/outbound lead follow-up.

1996/2016 Summer Olympics – Cites tasked: Atlanta, Rio de Janiero and Sao Paulo…..May 1996 – September 1996, February 2015, May 2015 – July 2015, November 2015 – February 2016 – June 2016 – October 2016

Programmed and setup the Avaya mobile phone center(s) “The Box” which is rolled out for foreign (U.S.) state dignitaries’. By contract this is all I can discuss regarding this project via the NDA signed.

Assisted with small infrastructure projects at the Airport (GIG) – permanent / temporary build outs.

All work was done in accordance with all applicable provisions of state, Olympic and local laws, ordinances, and administrative rules. All work in public right-of-way and all work done connected, directly or indirectly, to Atlanta and state of Brazil, Sanitary sewer, or storm sewer lines where constructed in accordance with applicable City / Olympic guidelines, Standard Construction Specifications. For extended closures, Contractors reported each day prior to street closure. Worked directly with City Traffic Engineer, or their designee, reserves the right to deny or modify the submitted traffic control plan. Should a problem arise as a result of the approved traffic control, additional traffic control was required at the (Olympic sites) permittee’s expense.

Performed routine inspections, investigations, and enforcement of applicable codes and ordinances including those of an environmental, zoning, housing, building construction, land use, and sign enforcement nature. Routinely patrolled and inspect properties throughout the city to monitor compliance with local codes. Document field conditions and/or violations. Meet with property owners, tenants, residents, contractors, developers, and businesses to review and explain code requirements and violations or potential violations. Secure code compliance and coordinate efforts with other departments, the prosecuting attorney, and other team members as necessary.

Administered the City's Right-of-Way Management System, to include authorizing and overseeing all construction or maintenance activities in the City's public street right-of-way, under the provisions of the City's right-of-way ordinance and Olympic Infrastructure Standards. Managed the work of staff members -permanent and voluntary who process right-of-way permit applications and those who assist with right-of-way permit inspections. Coordinated right-of-way management activities with public and private utility companies and Olympic contractors. Assisted other City departments on right-of-way matters, to include the City Manager's Office, Law Department – state, county, local and tourista police, Fire Department, Planning and Olympic Development Services Department, as well as the Public Works Traffic Services and Maintenance Division. Served as the City's primary Work Zone Traffic Control Safety manager for all construction or maintenance activities on or adjacent to City thoroughfares.

Understand and diagram existing network.

Diagramed explain/documented and plan for future upgrades, trained locals how to get voice and data networks to a phone; worked with a VoIP provider to deploy and support office staff in new terminals.

Worked with local talent to get an understanding and implementation of network traffic analysis, access methods and systems, inspection firewalls, encrypt

Worked on Wi-Fi along main board (Avenue Atlantica) walk in Rio.

Worked closely with team to meet team goals, improve processes and practices.

Understanding of 802.11G/N in both the 2.4 and 5 GHz frequencies.

Networks at some venues needed to be more robust due to all the excess local traffic.

Added signal enhancers / repeaters / tested – One giant mobile hot spot.

Manage high value clients with long term strategic projects.

Migrated Capital Development Companies business functions from manual automated system.

Created unique mailing list database for the Washington State-endorsed education program, the Community Enrichment Program. Using Pascal, Excel and SQL.

Supported and installed MS products as well as proprietary in house company software. Manage the development of partner specific content integration feeds and customizing core applications for partners.

Responsible for success of solutions built to support customer requirements supporting custom software development, integration and deployment of automated systems.

Focused on process improvement by developing a company standard process flow.

Ensure adherence to change, incident, problem and configuration management processes.

Responsible for development project leadership, management, quality, and timely delivery of custom reports.

Worked effectively with Sr. Leadership and multiple stakeholders to apply customer relationship management practices, including the identification of appropriate, mutually agreed objectives

Effectively worked with and lead individual site Project Managers, technical personnel, Systems Analysts, QA Resources and clearly translated business priorities and objectives into technical solutions.

Delivered projects to plan, coordinated business development plan put forth by the client to insure 100% integrity and compliance. To include, but not limited to

oContent integration

oCustom feature

oConfiguring custom integrations with existing products.

oSupport structural analysis

oModification design process

oWritten site specifics regarding scope of work.

o Vendor competitive bidding for material

Performed data analysis to identify trends

Root cause analysis

Implement mitigation process to improve plans.

Maintained high level working knowledge of client’s system architecture, call flow, connectivity, interface agreements, call monitoring, build-out, change/capacity management, vendor compliance and support processes.

Interact effectively with senior-level business managers and executives on training and collaboration issues.

Extensive experience of network operation.

Provide regular status updates; clearing any roadblocks that may arise.

oEffectively resolved issues, in accordance with client established policies, standards and procedures.

Supervised additional PM team(s) with market level coordination – Operations to result in a smooth interface with the client and market activities on client’s site.

Clients: Alcatel, Newton, Community Development, Nordstrom, Pepsi, Comcast, Capital Development Company, Tekalec, Lucent Technologies, Blume Realty, Team Olympics, Coke Cola, J.D. Dutton

AT&T WirelESS, Program Manager JUNE 2000–DECEMBER 2004

Directed SS7 and STP communications projects and product deliverables for 30 national locations.

Coordinated and implemented the ATTWS SS7 network as well as strategic products for developing and applying LAN/WAN solutions to facilitate execution of rich applications and GSM wireless communication Supported and installed software.

Extensive experience of network operation

Managed 15 teams of 10 employees each nationwide, each responsible for 2 sites.

Coordinated with installation team managers on all delivery activities and acted as the escalation point for all development and build issues specific to projects.

Coordinated with National installation teams ensuring teams

oAligned on work deliverables

oClear on expectations of milestones and goals.

Central point of contact for coordination of deployments with status and issue mitigation updates to leadership.

Responsible for operations and supply chain support.

Responsible for tracking and analysis of client programs.

Directed and administered a complete engineering specification documentation package including BOM.

Responsible for end-of-life phase out of 60% of the PBX systems such as Norstar, Nortel, and Ericsson

oAllowing for a more appropriate focus on process improvement.

Replaced with Lucent equipment, and vice versa, all depending on which switch was supported at each central office.

Report schedule, budget, and delivery details to project stakeholders. Foster open communication within the team on project planning and execution by facilitating project meetings focused on status reporting, problem resolution, and feedback. Maintain project management deliverables, including the project plan, project schedule, status reports, meeting minutes, issue logs, and any other documentation related to the management and administration of the project.

Work with business sponsors, product managers, product development managers, and other stakeholders in the development and review of project proposals to determine project goals and launch project initiatives.

Managed projects using TFS – project server integration.

oDefined and tracked deliverables and tasks.

Defined project details.

Defined development team reports / status updates.

oReviewed progress of outside vendors using agile.

Responsible for ensuring projects are completed on time, on budget and within scope of the original agreement.

LUCENT TECHNOLOGIES FORMERLY AT&T, Program/Project Manager…JUNE 1995-JUNE 2000

Provided systems analysis, design, support, and assurance to managed projects involving complex telecommunication installations and upgrades.

Led multiple development and cross functional teams to ensure integrity in production, compliance and development standards.

Supported and installed client proprietary switch/NOC software.

Directed the implementation of LAN cabling and equipment design, Ethernet, Token Ring, Arc net, Cabletron, Synoptic, 3-Com Hub, Cisco/Well Fleet routers, and Novell NetWare.

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Coordinated all deployment activities and ensured that they were deployed on time and with quality.

Worked closely with development and testing teams to gain and maintain environment versioning information, such as application version, OS version, and versions of other third party tools.

Engaged in Incident and Problem Management processes.

Managed 10-20 projects at any given time and had a hands-on role in project teams.

Lead project planning efforts to determine project scope, staffing needs, scheduling; identify risks and issues; and develop contingency plans. Facilitate the project kick-off with project team members and appropriate stakeholders. In coordination with project team members and resource managers, as appropriate, manage the day-to-day details of project(s), including the plan, schedule, resources, task assignments, scope, budget, and risks. Support business needs by leading the effort to develop creative approaches to problem solving and ensuring quality deliverables.

Manage the integration of vendor tasks along with tracking and reviewing vendor deliverables.

City of Seattle, Management Systems Analyst FEBRUARY 1993-JUNE 1995

Managed all maintenance of new systems as well as the changes and requirements for new system development. Implemented a new 500-node Novell network with five major Net-Frame production servers. Worked closely with IT Operations frameworks: MOF/ITIL. Develop training for employees. Ability to effectively manage time, prioritize work, multi-task across many assignments. Ability to assess the impact of new requirements on an existing set of complex projects. Expert technical writing skills producing clear and unambiguous deliverables. Strong organization skills. Excellent people management skills. Comfortable in a rapidly changing, multi-tasking environment. Served as overall trouble-shooter and network and applications problem solver for internal and external customers.

Education/Professional Development

Bachelor of Science, Computer Science, Minor in Business – concentration in M.I.S., Minor in Mathematics Pacific Lutheran University

Distributor Product Training Certification, Digital Equipment Corporation Certified Novell Engineer

A+ Program Certification, Rainier Banking Institution IS Lucent Technologies Product Certified in Trainer, Legend, Definity, Intuity Audix, and Conversant Eagle Scout, member of Order of the Arrow, Big Brother Program

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