Customer Service Insurance

Estella Ybarra Palomo

DALLAS, TEXAS *****

469-***-**** * *************@*****.***

Summary of Qualifications:

Strong analytical/ problem solving abilities. Strong listening talents combine with empathy and understanding issues. Team player, multi-task,

Strong back ground with customer service inbound calls, and face to face.

Phone calls daily was 75 to 85 per day.

Great written and verbal communication skills.

Experience with Word Processing software, Personal Computer, Sap, QNXT, CRM, Email Software, Word, Excel Software and Word Perfect.

Experience in Customer Service for 24 years.

Education & Training:

South Grand Prairie High School Diploma/GED

Ser-Training School- Basic Data Entry skills and 10 Key

Mountain View College- 10 week course for Language Skills.

Excellent Bilingual (Spanish: speak and read some)

Personal Experience:

Aerotek- MolinaHealthcare- Nov, 2016 – March 2017

Call Center Bilingual Agent-

Inbound Calls, Assists w/Claims, Prior Authorization and PCP changes (Primary Care Physician changes.

Recommends and Implements programs to support Member’s needs. Abiding HIPPA rules regulations for customer’s security.

Knowledge of state Medicaid & Marketplace systems.

Answer incoming calls from Providers, Medicaid & Marketplace.

Experience with programs QNXT and CRM.

Excellent interpersonal communication skills

Recipients, and other entries in relation to private commercial insurance.

Express Employment Professionals- Kofile Preservation- March 2016 – Oct, 2016

Tech Support-

Restoring old Documents, Court Files, Divorce Files, Birth Certificates, Property Files, Attorney Files, and Government Files.

Sprayed and Restored Files before stuffing in Sheet Protectors

Ken McKinley Insurance Agency- Aug, 2013 – Dec, 2015

Auto Insurance, Commercial, General Liability and Finance Agreement Insurance.

Search and gave best Auto Quotes to Clients on the phone and face to face.

Made payments, fax copies and invoices for Clients,

Email Clients information on finance charges and quotes.

Make searches on DTLR for Commercial Clients.

Luxottica Retail/ Optical- Feb, 1994 – June 2013

Responsible for tracking packages and doing reports, fax orders in a fast and timely manner.

Inbound and outbound calls to Pearle Vision Clients.

Completed contracts forms, prepare changes of address records, and issue copy of invoices to clients.

Provided information about products or services, cancelled accounts, and obtain details of complaints in computer system.

Took orders for lab work or Optical Products.

Did some warehouse work, pulled tools for lenses, edged and mounted lenses to frames.

Check to ensure that appropriate changes were made to client files.

Update Clients on discontinue items and backorder supplies.

Driver’s License: Class C-Standard Driver’s License

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