Sales Customer Service

Iris C. Hood

704-***-**** ***********@*****.***

Financial Services & Accounting Professional

Accounting Stewardship Financial Management Results-Driven

Accountant and Financial Services Professional with expertise in all facets of accounting, financial management, financial analysis, auditing, billing, customer service and sales.

Skilled in collaborating with all members of the organization to achieve financial objectives and maintain vast understanding of accounting procedure.

Deadline-oriented professional possesses capability to undertake a myriad of projects and tasks without compromising quality or punctuality.

Scrupulous attention to detail with emphasis on accuracy through persistent reviewing and auditing methods. Instrumental in streamlining financial operations by analyzing current ones and improving processes, enhancing productivity, and implementing solutions in order to attain organizational goals.

Technical knowledge in Microsoft Excel, Word, PowerPoint, Access, SharePoint, PeopleSoft, Salesforce application and utilization of billing software.

Core Competencies

Excellent Quality Assurance

Tactful Communications

Market Planning & Analysis

Financial Data Reporting

Account Reconciliation

Auditing Proficiency

Client Management & Support

Vendor Management

Meticulous Documentation

Exceptional Budgeting

GAAP/Internal Controls

Economics Principles

Professional Experience

TIME WARNER CABLE 2009 – Present

Residential/Business Class Billing & Retention Specialist

Achieved the “Exceeds Performance” rating consistently on quality scores as well as being ranked #1 for exceeding expected productivity and performance standards for 5 years.

Garnered increased sales retention rates as exemplified by performance for FYE2013, having exceeded sales goals by over 2% each month.

Expanded company’s client retention rates by providing consummate customer support, including:

oResponding to customer inquiries about services, products, and billing and promote services to maximize and exceed sales goals and meet customer expectations;

oWorking with corporate customer’s business budget for their business services, illustrating exceptional use of accounting and sales skills;

oForging fruitful business relationships with customers through tactful, amicable communications and;

oMaintaining persistent customer-centric mentality with passion to provide customer satisfaction.

Advance company objectives and further increase sales retention rates by diligently investigating problems, tracking reasons for disconnect requests and using savvy negotiation skills to save disconnecting services.

Expanded and maintained company’s market outreach and brand recognition by zealously adhering to productivity metrics, saving and reselling the values and aligning the product features to business needs as well as saving and promoting the value of products and services by aligning features, benefits and prices with customer needs in Texas, Midwest, East, Pacific, and North East Regions.

Fostered an environment of collaborative effort and information sharing demonstrated by deploying multi-level communication skills in partnering with internal departments, and building and maintaining relationships to best serve the customers, i.e. Dispatch, Construction and Fraud Teams, Tech Ops, Escalation and support group

PHILLIP MORRIS USA 2001 – 2011

Inventory Auditor

Reduced company losses by meticulously conducting monthly inventory counts at 8 assigned retail locations.

Enhanced company’s revenue-generating potential by conducting market research, interviewing customers, and reporting findings including generating reports on sales, inventory, promotional audits, and variance analyses.

Augmented sales retention rates by analyzing promotional and targeted pricing and collaborating with District and Store Managers to improve in-store merchandising, displays, and promotional signage.

Analyzed pricing variance to correlated relationship of promotions, product positioning, and sales volume to help boost sales of specific products.

Preserved company’s fiscal integrity and reduced losses by implementing internal controls, i.e. inventory obsolescence, errors in reporting record, and procedures with Store Management to avoid inventory wastages and store returns to wholesalers, which negatively affect veracity of technical accounting.

Education & Training

Master, Microsoft Office Full Suite (Word, Excel, PowerPoint, Access, Outlook) Training, 2016

Master of Arts, Finance & Accounting with CPA Emphasis, GPA 3.90/4.00, Keller Graduate School of Management at DeVry University, Charlotte, NC

Master of Business Administration, Financial Analysis, GPA 4.00/4.00, Jones International University, Centennial, CO

Bachelor of Arts, Government & International Studies, GPA 3.86/4.00, University of South Carolina at Columbia Honor College, Columbia, SC

Awards & Distinctions

Award, Quarterly Excellence Recognition Award, Time Warner Cable, 2016

Award, Prestige Performance Circle Award, Time Warner Cable, 2015

Award, Abraham Lincoln Award, Keller Graduate School of Management, 2014

Award, ValYou Recognition Award, Time Warner Cable, 2014

First Place, Regional HBO & MAX Summer Blast, Time Warner Cable, 2013

“Top Performer” Ranking, Time Warner Cable, 2012, 2013, 2014

Professional Affiliations

Member, National Association of Asian American Professionals (NAAA), 2016

Student Member, North Carolina Association of CPA (NCACPA), 2015

Member, Global Who’s Who Professional, 2014

Member, The Employers Association, 2014

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