Team Leader

MS.SARANYA

MOBILE – 909-***-****/909-***-**** Email-id:*************@*****.***

Career Objective:

Seeking a challenging and dynamic position with a growing firm to add some value for the

better growth and profit of the organization along with developing my knowledge and selling skills.

CAREER HISTORY

Team Leader(Tele –Supervisor) – Godfrey Phillips India Limited.

Duration: Sep 2016 – May 2017

Responsible For Maintain Team Coordination and Team Performance.

Duties:

Monitored calls and provided feedback during each sessions

Implemented effective sale service strategies

Formulated and implemented successful sales strategies

Set sales goals for the team and provided coaching to ensure achievement

Managed employee payroll and scheduling.

Manage, process, and review timesheets, payroll, and daily attendance of employees.

Took part in the interviewing, hiring, training and evaluation process.

Maintain Tele-caller database, target details, caller aster details

Reporting Daily to Assistant Sale Manager about caller daily activity.

Assisting in the formulation of targets for individuals and teams

Answer questions from staff and provide guidance and feedback

Measure performance with key metrics such as call abandonment, calls waiting etc

Keep management informed on issues and problems

Team Leader- Sanex

Duration: Aug 2014-April 2016

Responsible for prioritizing actions and monitoring team resource so that deadlines are met.

Duties:

Delegating tasks, negotiating workloads and assessing staff performance.

Coaching and developing the team.

Training up new members of the team.

Establishing team and personnel objectives as a reflection of the company's objectives.

Coordinating, attending and leading team meetings.

Communicating daily requirements and targets to the team.

Dealing with holiday and time off requests.

Allocating jobs to specific team members.

Maintaining quality standards by being quick to address any quality related issues.

Maintaining an overview of daily records, incident logs & shift plan.

Communicating on a regular basis with Assistant managers.

Handling Team members

Team Leader : Orbitz Solution

Duration: Nov-2013 to July2014

Responsible for Team Target and Maintaining Team Achievement.

Duties:

Can quickly understand the reasoning behind key company policies.

Solid decision making abilities.

Able to work in a fast moving, target driven production environment.

Experience of line managing a transactional team.

Excellent written and verbal communication skills.

Can multi-task effectively.

Being professional and formal in all work related matters.

Highly organized and highly efficient.

JUN IOR OFFICER- ADFC PVT LTD

Duration: Aug2012-Oct2013

Responsible for Collection Due Pending for Longer Time

Duties:

Followed up on default customers.

Managed Collection Reports and handled calls.

Examined delinquent accounts for reviews.

Contacted delinquent account holders for persuading to close the loan accounts.

AREAS OF EXPERTISE

Process management

Leadership skills

High organized

Focused on results

Paperwork

Health & Safety

Superb facilitator

SKILLS:

Ms-Word,Ms-Powerpoint,

ACADEMIC QUALIFICATIONS

Bachelors Degree in Information Technology(B.Tech IT) with 79.2% in 2012.

PERSONAL DETAILS

Name Ms.Saranya

Father name Mr.J.Gopala krishnan

Date of Birth 04.10.1990

Gender Female

Nationality Indian

Languages Known English, Tamil.

Place : Chennai Saranya G

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