Store Manager

GEMMA G. BATOON

GERVACIO ST. SAN ANTONIO DIFFUN, QUIRINO, PHILIPPINES

092********/ ***********@*****.***

Objective Housekeeper

Skills Basic Accounting, Book Keeping, Computer Literate specializing MS Office such as Adobe page maker, Word, Excel, Power Point, PDF; Keyboarding, Filing & encoding, Photo Editing.

Education Northeastern College, Santiago Isabela,April 2017

Master in Business Administration (MBA)

University of Makati, West Rembo Makati City, 2010

Bachelor of Science in Office Management

San Antonio National High School

San Antonio Makati, 2006

Work Experienced

Upper Post Holdings Inc. (Banana Peel), Robinsons Place Santiago

Maharlika Highway, Santiago City Isabela, May 5, 2014 - Present

Store Manager

September 21, 2016 – present

Responsible for overall store operation, supervised staff (4-6 employees), Prepare Sales Journal & Purchased Journal, prepare and analysed proposed lease contract, Sales deposit, in charge for settling BIR’s payment, BIR’s requirements, City Hall & Mall requirements, process Business Permits, prepare daily, weekly and monthly sales report, conduct weekly and quarterly inventory, payroll, interview applicants, trained new hire, controlled cost, managing merchandise presentation and window display, conduct marketing research and promos, send POs and received delivery.

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Assistant Store Manager Upper Post Holdings Inc. (Banana Peel), Robinsons Place Santiago Maharlika Highway, Santiago City Isabela

August 30, 2014 – September 20, 2016

Management Trainee Upper Post Holdings Inc. (Banana Peel), Robinsons Place Santiago Maharlika Highway, Santiago City Isabela

May 5, 2014 – August 29, 2014

UTi (Global Logistics) Inc. Lot 2-C Access Road Multinational Village 1700

Parañaque City, June 2012 – May 30, 2013

Billing Assistant (Import and Brokerage) Local & International: billing air freight and sea freight, handling all PEZA Account (Philippine Economic Zone Area), DMS (Data Management System), handling Telephone Calls, answering queries through email & skype, Filing, scanning, encoding, making transmittal, prepayment accounts (receivable & payable), Tax Certificates 2307 which requested by the clients.

Metrobank Card Corporation, Ayala Avenue, Makati City, July – December 2010

Credit Collection Associates; (outbound calls) Conduct telephone calls, update balances, due dates and collecting payments, answer customer queries and deal with different banks and clients both local and international.

Mallari’s Nestle Scooping, Guadalupe Mall, Guadalupe Makati,

September 2008 – April 30, 2010

Management Trainee; Supervised scooper staff, trained new hires, inventorying, audit sales, preparing weekly sales report.

Trainings

Asian Institute of Management (AIM), Paseo de Roxas Makati,

June – September 2009

Research Assistant; Worked with Researchers and Professors on NGO’s, checking references, organizing conferences and launching of books.

Philippine Long Distance Telecommunication (PLDT), Ayala Avenue Makati

Junior Executive Assistant: Arranging Boss schedules, handling telephone calls, receiving documents, filing and encoding.

University of Makati, (in-campus-training) Budget Office

Book Keeper and Encoder; Book keeping, handling telephone calls, receiving documents and preparing reports.

Seminars Attended

Preventive Syndicate Seminar (PNP) Robinsons Place Santiago, April 5, 2017

Labor, Compensation and Benefits Seminar, Robinsons Place Santiago April 2016

Seminar on Credit Card Fraudulent (BPI) ; Zen Hotel February 2015

Customer Enhancement Program: Communication, UTi Academy (Global) January 26, 2013

Customer Enhancement Program: Client Expectation, UTi Academy (Global) February 16, 2013

Customer Enhancement Program: Emotions, Equality & Respect, UTi Academy (Global)

April 4, 2013

Customer Enhancement Program: Active Listening, UTi Academy (Global) April 16, 2013

Customer Enhancement Program: Solving Problem,, UTi Academy (Global) May 20, 2013

Seminar on Career Advancement, March 29, 2010 Academic Bldg III, University of Makati

Seminar on Effective Communication, March 29, 2009 Academic Bldg III, University of Makati

Managing Diversified Workforce through Globalized Leadership Styles, Feb. 3, 2009 Academic Bldg III, University of Makati

Values Enhancement Attitude and Discipline: Redefined, Jan 29, 2009 Academic Bldg III, University of Makati

Medical Office Procedures Seminar, October 14, 2009 Academic Bldg III, University of Makati

PERSONAL INFORMATION

Nickname : GEM

Age : 27 years old

Height : 110 lbs

Weight : March 21, 1990

Birthdate : Married

Civil Status : Filipino

Citizenship : Filipino

Religion : Roman Catholic

Language : English and Filipino

I hereby certify that above information is true and correct to the best of my knowledge and belief.

GEMMA GELACIO BATOON

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