Customer Service Pharmacy Technician

PROFESSIONAL SUMMARY

LICENSES

SKILLS

WORK EXPERIENCE

EMILY CARSON

***** **** ******* *****, **********, AZ 85259 C: 330-***-**** ***************@*****.*** Pharmacy Patient Advocate with excellent data entry skills and telephone etiquette. Detailed-oriented and focused on accuracy and efficiency.

In good standing with the Arizona State Board of Pharmacy Pharmacy Technician Certification Board, License 10068796 Exceptional patient care and

interaction

Excellent telephone etiquette

Efficient and accurate

Strong decision-making ability

HIPAA trained

Friendly customer service

Reliable and punctual

Data entry

Retail pharmacy procedure knowledge

Expert understanding of Medicare and

Medicaid processes

02/2017 to Current Pharmacy Patient Advocate

Banner Health - Chandler, AZ

Awarded the "Amazement Award 2017" in recognition of leadership, dedication and focus to drive innovation.

Coordinate with transplant coordinators to ensure patient has most up to date labs completed and dosing on hands.

Research clinical data necessary to complete and maintain prior authorization, and works with prescribers to ensure that referrals are completed. Attend to customers and answers telephones in a courteous and timely manner. Serves as a liaison between customer the pharmacist, physicians, and third party members.

Use Therigy to places monthly calls to patients in order to monitor compliance of medications and refer patients to the clinical pharmacist when necessary. Builds and maintain strong relationships with patients, and serves a primary point- of-contact throughout the duration of therapy.

Obtains applicable financial resources, such as patient assistance and foundation grant support, to assist in covering the patient's portion of therapy. Notifies pharmacist of relevant clinical information gathered during calls to provider or patient that may affect a patient's disease state, medication regimen, or method of funding.

Work with various parties such as third party payers, providers, and other pharmacies while providing proper documentation for adjudication discrepancies or to obtain prior authorizations when needed.

02/2016 to 08/2016 Pharmacy Technician II

Banner Health - Chandler, AZ

Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.

Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.

Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.

Verified accuracy and completeness of information on prescription and refill requests. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.

Strictly maintained customer and patient confidentiality. Appropriately resolved customer issues, complaints and questions. 08/2010 to 02/2016 Senior Pharmacy Technician

Walgreen - Scottsdale, AZ

Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.

Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.

Routinely operated the computerized Resource and Patient Management System

(RPMS) and Electronic Health Record (EHR) system.

Verified patient data and billing information.

Verified accuracy and completeness of information on prescription and refill requests. Strictly maintained customer and patient confidentiality. Special projects included working closely with Pharmacist in filling out paper work and help recognize MTM.

Worked in a special team who found Walgreens locations around the country that had little to no movement on a product to distribute to locations who had movement to help stores return to stock percentage.

Trained new pharmacy trainees and pharmacy interns. 01/2011 to 01/2012 Kiernan Center Club Sports Intern Niagara University - Niagara Falls, NY

Ran game day operation for the Women and Men's Club Hockey Team Served as front office assistant, sold game day tickets and worked cash register. Helped assist in game promotions, coordinated school fundraiser and announced them at games/events

Controlled in-game music and PA system.

Worked with coaching staff in releasing press releases and producing marketing material.

09/2004 to 09/2010 Shift Manager

McDonalds - Medina, OH

Nominated for Employee of the Year 2009 in Northern Ohio Region. Involved in training of hew employees since 2006.

EDUCATION

COMMUNITY SERVICE

Scheduled and directed staff in daily work assignments to maximize productivity. Up-sold additional menu items to increase restaurant profit. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Served fresh, hot food with a smile in a timely manner. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Assembled food orders while maintaining appropriate portions control. 2012 Bachelor of Science: Sport Management

Niagara University - Niagara University, NY

Course work in Human Resource Management, Sport Policy and Governance, Sport Marketing, Recreation and Sport Law, Issues in Sports, Sport Communication and Technology, Organizational Behavior, Hospitality and Tourism Management. Member of Niagara Women's Rugby Club

Member of Niagara Women's Field Hockey Club

Special Olympics, Coach, 2008-2012

Ride for Roswell's, Volunteer, 2011

Old Falls Street, Volunteer, 2010

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