Customer Service Manager

A’ndrea Shaunese Lyle

**** ********** ***** **

Huntsville, Alabama 35810

256-***-**** Cell

******.****@*****.***

OBJECTIVE: To secure a position in any field where my past skills and experiences will be fully utilized. Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. I am also seeking a role of increased responsibility and authority.

SUMMARY OF SKILLS:

oSwitchboard Experience-Multiline

oHuman Resource Duties, Office Manager

oPayroll-ADP, Intuit, QuickBooks

oCustomer Service

oCall Center- Salesforce, Technical Support (Inbound), Video Product Support, Escalated Call Management, QC, SME, Team Lead and Coach

oTelemarketing- inbound and Outbound Calls

oClerical and Administrative

oAccounting- Tax Preparation, Bookkeeping, AP/AR, QuickBooks, Peachtree, SAP and AME

oManufacturing- Automotive, Electronic, Chemical, Lean and Injection Molding

Assembly, Testing, SMT, SMT Touchup, Packaging, RMA, RF Scanning, Team Lead and QA/QC

oData Entry- Alpha and Numeric, 10-Key

oTranscribing Documents

oOffice Supply Ordering and Inventory

oTravel Arrangement and Set up meetings

oComputer Applications- All Microsoft, Windows, Oracle and others

HIGHLIGHTS:

• Microsoft Office proficiency

• Time Management

• Professional and mature

• Resourceful

• Dedicated team player

• Strong interpersonal skills

• Strong problem solver

• Excel spreadsheets

• Meticulous attention to detail

• Self-directed

• Self-starter

• Meeting planning

ACCOMPLISHMENTS:

I increased office organization by developing more efficient filing system and customer database protocols. I was promoted to Bookkeeper after 6 months of employment. I received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches and events for groups of 10+ employees. I developed and implemented the company’s first employee manual outlining all proper business procedures and office policies.

EXPERIENCE:

Tier 1 Video Product Support Rep

Intuit TurboTax (TeleTech) Englewood, CO 12-2016 - Present

Provide support to Intuit TurboTax customers as well as managing escalated calls. Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Utility Operator/Floater/Finisher/Team Lead 3/2015 – 3/2017

BASF (Kelly Services) Huntsville, AL

Load catalysts on to a line and depack machine to be coated with slurry before being shipped to various automotive customers around the world. Also, inspect and package catalysts before being placed in the warehouse to be shipped off. I was also a floater and relieved other employees for breaks and lunches as well as any tasks or errands that needed to be completed for supervisors. Completed finisher's training and certification.

.Electronic Assembler/QC(Operations) 9/2014 – 12/2014

Avocent (Snelling), Huntsville, AL

Load PC boards into SMT machine. Coated, tested and inspected pc boards before packing them to be shipped out to various clients. Tested electronic circuit boards and inspected them before they were to be shipped to various locations. Confirmed correct hook-up of sensor lines and complete information display. Inspected equipment for proper performance and correct communication. Inspected each major piece of equipment, including blenders, hydration, pumps, chemical additive units and coil tubing units for proper operation. Maintained, soldered and repaired well production and automation equipment. Installed, maintained and recommended appropriate field solutions for electronic products.

Production Associate (Machine Operator/Team Lead) 8/2013 – 4/2014

Matsu (JTL), Huntsville, AL

Run several different machines and robots to assemble automotive parts for Honda that helps them to create automobiles. Repair and maintain any machinery used during and after production of product. Abide with all company policies, safety guidelines and procedures while working. Team up with co-workers to finish the product accurately and on time to meet deadlines. Required to report any faulty or malfunctioning product daily and give up to date status report on repair.

Administrative Assistant/Bookkeeper/HR/Office Manager 1/2009 – 8/2013

Houston Home and Landscaping Innovators, Memphis, Tennessee

Handled all word processing and typing, maintained computerized inventory of all parts, supplies, and products. Helped plan and organize company functions. Answered the telephone and represented the company in a professional and businesslike manner. Greet customers, job applicants and other visitors when they arrive. Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Answer multi lined phone. Designed electronic file systems and maintained electronic and paper files. Performed quarterly employee evaluations. Served as the point of contact for all outside vendors needing to gain access to the building. Disperse incoming mail to correct recipients throughout the office. Handle payroll and setting up insurance for employees. Interview potential job applicants, performed new hire orientations, made company travel arrangements both domestic and internationally. Prepared all reports including expense reports.

EDUCATION:

J.O. Johnson High School

Diploma 1996

Colorado Technical University

Healthcare Management

(Currently Attending)

References Available Upon Request

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