Customer Service Manager

SHANE MANNING

**** ******* **** ***** **** Pa *6509 814-***-****

Summary

I am an outgoing, people orientated individual. I am a very driven, hardworking person and love learning new things. I have successful work experience in both Food service and in Customer service fields. I am a very reliable person and would be an excellent member of your team.

Experience

4-2014,9-2016

Owner, Pro Remodeling

Kitchen and Bathroom Remodeling

Drywall

Painting

Owner, Brown Ave Consignment

Ran a retail consignment store

2012,2015

Owner, Brown Ave Consignment/ West Erie Dart Supply

Ran a retail consignment store

2009,2012

General Manager, Back Yard Burger

Manage restaurant’s good image

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

2005,2007

Assistant Manager, Ponderosa Steak House

Coordinate daily front of the House and Back of the House restaurant operations

Inventory

Organize and Supervise all shifts

2003,2005

General Manager, Dairy Queen

Promote the brand in the local community through word of mouth and restaurant events

Nightly, Weekly and Monthly Inventory

Control operational costs and identify measures to cut waste

1998,2003

General Manager, Dairy Queen

Train new and current employees on proper customer service practices

Control operational costs and identify measures to cut waste

Implement policies and protocols that will maintain future restaurant operations

Education

1998

HSD, Monroe High School

2016-2017

Welding Technology, Fortis Institute

2017-2018

Auto Body, Erie Institute of Technology

1999,2005,2010

ServSafe Certifacate in multipule states

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