Air Force Technical Support
Resume:
TABRONX SMITH
Buford, GA *0519
Mobile: 678-***-**** - Home: 678-***-****
Email: *******@*****.***
PROFESSIONAL SUMMARY
Information Technology, Project and Operations Manager with over 17 years of experience providing systems administration and information management support for the United States Air Force and private sector organizations. Highly efficient and motivated individual with exemplary leadership and technical skills who is results-oriented and dedicated to helping organizations reach their business goals.
HIGHLIGHTS
- Multiple Project Management - Performs Well Under Deadline Pressures
- Results-Oriented - Excellent Organizational Skills
- Solid Blend of Leadership and Technical Skills - Exemplary Customer Service Skills
- Sound Interpersonal Skills - Outstanding Mentoring and Team Development Ability
CERTIFICATIONS/TRAINING
*CompTIA Security + New Horizon, Dunwoody, GA, December 2015
*CompTIA Network + New Horizon, Dunwoody, GA, August 2012
*CompTIA A+, New Horizon, Dunwoody, GA June 2012
*Air Force Information Manager Training Course, Kessler Training Squadron, Biloxi, MS, 2004
*Windows 2000 Operating System, 374th COMM Squadron, Yokota Air Base, Japan, 2003
*Microsoft SQL 2000 Database, Learning Tree International, Atlanta, GA, 2003
*Microsoft SQL Server 2000 Comprehensive, Learning Tree International, Atlanta, GA 2003
*Crystal Reports, Learning Tree International, Atlanta, GA 2003
*Dream Weaver MX, Learning Tree International, Washington, DC 2003
*Work Group Managers Plus, 374th COMM Squadron, Yokota Air Base, Japan, 2002
SKILLS
Operating Systems: Windows 95,98, NT, 2000, 2007, XP, Vista, 7, 8; Windows Server 2000, 2003, 2007 Protocols/Networks TCP/IP, IPX/SPX, Wireless, Cable, Ethernet, Token Ring, Network Operation System and NetBEUI, LAN/WAN; Hardware: Hard drives, printers, scanners, fax/modems, CD-ROMS, cables, hubs, routers, and Network Interface Cards, Switches; Software: Microsoft Office Suites, Internet Explorer, Microsoft Exchange, HP Open view, Photoshop, Dreamweaver, SharePoint, Directory Resource, Active Directory, SQL Server; Typing: 75 wpm
EXPERIENCE
Peak Systems, Buford, Georgia 2011 – 2017
Field Engineer
•Provided onsite System Administration & Technical Support to customers
oEnsured desktop troubleshooting, network accounts and projects for high technology equipment software and hardware installations
•Established contracts with clients for onsite services & technical support
•Performed advanced technical troubleshooting, maintenance and upgrades of client systems Conducted new equipment installation and integration projects for large corporate & federal institutions such as Brinks Security, United States Federal Reserve and Morgan Stanley
•Built effective & efficient field operations processes, procedures & schedules
•Conducted end-to-end plan design, controlled production, implemented and monitored systems for the organization
United States Air Force, Maxwell AFB, Alabama 2009 - 2011
Help Desk Tier 1 & 2
•The critical link for 42nd Air Base Wing & Headquarters Air University Staff Agencies
oProvided Help Desk Tier 1 support to over 1,300 customers
oEnsured desktop troubleshooting, network account& virtual private network access
oCoordinated between Enterprise Service Desk & customers to resolve Trouble Tickets requiring Tier 2 assistance
•Spearheaded quarantine of 100 classified network systems with vulnerabilities
oCompleted tasks within 2 weeks
•Resolved 720 Level 1 trouble tickets, 92% of which were resolved the same day, including hardware & operation systems
•Ensured 24-hour operation for 2nd Air Force, 81st Training Wing and FEMA, 100% accountability & serviceability for all classified & unclassified computers
•Provided sound guidance for proper disposal & procedures of classified material by developing long-term strategy for historical data retention and archival plan for storage needs.
•Managed the Active Directory System SharePoint site to include current protocols, manuscripts, & conference lists
United States Air Force, MacDill AFB, Florida 2007 - 2009
Webmaster/Physical Security Manager
•Responsible for the daily management of the United States Central Command CCJ5 Strategic Effects website.
oResponsible for policies & produces used for implementing & monitoring effective Information and Personnel Security Program at the Directorate/Special Staff-Levels.
oProvided insight & advice on key personnel issues, joint performance reports and administrative actions.
•Ensured website and all workstations, peripherals, communication devices, operating systems and applications for a 30-person office were successfully maintained
•Solely responsible for all aspects of physical and information security within a 30-person office, to include securing & updating critical security clearances for the entire division
•Maintained 100% accountability & serviceability of high-tech video & facility equipment totaled at over $500k, enabling around-the-clock secured overseas communications
•Performed as lead administrator on deployed & configuration management tools; created job scheduling, system security assessments and redundancy to ensure zero down time
United States Air Force, Minot AFB, North Dakota 2005 - 2006
Noncommissioned Officer in Charge (NCOIC), System Support Administration
•Provided problem resolution and acted as the primary point of contact between the Network Control Center & over 200 network customers
•Lead Supervisor; led team of computer support technicians responsible for ensuring workstations, peripherals, communication devices, and software were on-line and available to customers
•Managed Microsoft Exchange security group network accounts for over 200 network users
•Supervised, advised, & trained over a dozen personnel in small computer support functions
•Developed, packaged, & automated distribution of installation executable software & related software on target machines
•Maintained a list of published documents & set up folder structure to manage documents; improving overall continuity
United States Air Force, Yokota Air Base, Japan 2002 - 2004
System Administrator
•Protected & maintained the availability, integrity, confidentiality, & accountability of information system resources and information processed throughout the system development life cycle
oResponsible for the complete process of infrastructure design & operations including systems analysis and maintenance, security, network operations and support.
oDisseminated information & ensured all computer security practices were adhered to by 300 military, DoD and contract personnel
•Provided problem resolution as the primary point of contact between the Network Control Center (NCC) & over 300 network customers in the 374th Operations Support Squadron
•Developed guidance in preparation of certification & accreditation packages for classified & unclassified computer systems
•Completed Information System Security (ISS) scans that diagnosed 5000-7000 vulnerabilities on computer systems
•Maintained production databases to ensure integrity, performance, accessibility, & recoverability of data for company
EDUCATION
Bachelor’s Degree Computer Information Systems, Minor in Business Management
University of Maryland - Currently Pursuing - December 2017
Associates Degree in Information Management Resources
Community College of the Air Force, Maxwell Air Force Base, AL - January 2005
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