Customer Service Pharmacy Technician

Shakeema A. Pete

*** **** ***** ****** *** **D New York, NY

Mobile Phone: 347-***-****

Email: ************@*****.***

PROFESSIONAL SUMMARY

Proven record of facilitating support services and managing fast paced office operations. Strong organizational and communication skills with the ability to concurrently direct multiple office affairs. A multitude of versatile skills that can transfer into an administrative setting to create a certain level of efficiency and productivity. Trusted consultant, liaison, and assistant.

EDUCATION

Devry College of New York 2016 - present

New York, NY

B.B.A in Health Service Management

Relevant coursework: Health Service Information Systems, Health Service Finance, Healthcare Policy, Manage care and Health Insurance, Planning and Marketing for health organizations.

Sanford Brown Institute 2014 - 2015

New York, NY

Medical Billing and Coding Specialist Certification

PROFESSIONAL EXPERIENCE

Kings Specialty Pharmacy January 2016 - present

Specialty Services Coordinator

Brooklyn, NY

•Report to the CEO/Chief Clinical Officer and Clinical Program Director on all tasks that needs urgent priority resolutions

•Make judgment calls with little to no supervision in order to manage the large volume of patient inquiries

•Create and maintain professional relationships with physicians and patients

•Utilize excellent customer service skills to provide administrative support, education and direction to all Hepatitis C patients

•Consistently and accurately document all tasks to allow appropriate follow-up with physicians and patients

•Write appeals letters to third party payers to have denied claims overturned

•Collect all relevant lab work and complete necessary documentation from physician offices in a timely manner in order to complete prior authorizations for Hepatitis C medications

Manhattan Management Service (UMPA) October 2015 - November 2015

New York, NY

Medical Billing and Coding Externship

•Converted ICD-9 codes to ICD-10 for electrocardiography and all other medical procedures performed for reimbursement

•Followed up with patients when payment lapses occurred. Reviewed and appealed all unpaid and denial claims

•Managed the Accounts Receivable reports and answered all billing inquiries

•Worked as a team to accurately charge all medical procedures through the IDX Billing System

•Completed CMS 1500 Forms manually to be delivered through the mail to multiple insurance carriers

Quick Rx Pharmacy July 2011 - March 2015

New York, NY

Pharmacy Technician

•Efficiently worked as a team to ensure the consistency in prescription workflow

•Resolved third party rejections, translated sig codes, selected appropriate products, and counted all medications

•Performed all register transactions in adherence to company policy and procedures. Complied with all federal and state laws, rules and regulations

Walgreens Pharmacy March 2009 - July 2010

New York, NY

Assistant Manager

•Supervised a staff of 15 employees

•Provided high quality professional service to the customers in order to fulfill their needs in addition to maintaining a safe and clean store environment

•Trained store team members by reviewing all new products, setting up orientations to introduce the staff to the merchandise and Handled all staff concerns

•Prepared bank deposit drops for daily operations and had a keen sense of merchandising the entire store

Walgreens Pharmacy January 2006 - March 2009

New York, NY

Pharmacy Technician

•Helped the pharmacist provide medication and other health care products to patients and consumers in addition to preparing prescribed medications in bottle

•Maintained inventory of all medication in the pharmacy

QUALIFICATIONS

HCPCS Coding Guidelines ICD 9/ ICD 10 A/R Reports, 60 wpm keyboarding, CPR CertificationEclinical Works, Google Sheets.Medical Software: IDX,EMR, Prime Rx, Micro Merchant, EPACES, OPUS, POSMicrosoft Office: Word, Excel, Power Point, Outlook

Volunteering March of Dimes : Walk for disable children April 2015, New York Chapter Walk for Hemophilia : June 2016, American Cancer Society : Breast Cancer Walk : October 2016 Dorotusa.org Volunteer Program for seniors, Winter Package Delivery : February 2016 Rosah Hannah Delivery : September 2016 Thanksgiving Meal Delivery : November 2016 Passover Recipe Delivery: March 2017

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