Customer Service Sales

Summary

Highlights

Experience

ALEXANDRA SOBRINO

San Antonio, TX. C: 210-***-**** *******.****@*****.*** Enthusiastic customer service representative with strengths in personal, digital, and phone communications. Qualified with 4 years in fast-paced retail, door to door sales, and call center environments. Professional team player who offers a positive and outgoing attitude. Proven skills in event planning, team leadership, customer service, and time management balancing work and school life.

Quick learner

Personable and friendly

Strong organizational skills

Exceptional interpersonal skills

Client relations specialist

Leadership abilities

Sales proficiency

Seasoned in conflict resolution

Customer Service and Sales Agent Oct 2016 to Jan 2017 One Touch Direct - San Antonio, TX

Demonstrated mastery of customer service call script within specified timeframes. Provided accurate and appropriate information in response to customer inquiries. Sold service upgrades and new package bundles for applicable customers. Managed customer accounts and issues including billing, adjustments, service orders, products and services, new installs, and account information. Allstate CSR and Engagement Team Captain Nov 2015 to Jul 2016 Kelly Services - San Antonio, TX

Outbound/Inbound insurance quotes for Allstate through contractor Kelly Services. Promoted to engagement specialist position followed by engagement captain based on strong attendance, high call metrics, and high individual performance. Notable achievements:

"Daily Top Performer" award many times and consistently made the top monthly performer list.

Exceptional attendance record, perfect attendance for consecutive 5 months. Achieved high call transfer rates and consistently passed required individual metric goals.

Reduced absenteeism with strategies to engage and retain high quality employees. Implemented new activities for keeping employees engaged during call waiting time. Outside Sales Specialist Mar 2015 to Sep 2015

Born Winner Sales - San Antonio, TX

Coordinated weekly or daily events for employees and management off the phone Born Winner Sales Door to door sales for Time Warner Cable through Born Winner Sales. Education

Skills

Managed customer accounts, placed orders, consistent weekly sales. Responsibilities included door to door sales as a sales representative, placing orders through the call center, submitting work order forms, and managing customer accounts. Guest Service Desk Specialist & Fitting Room Operator Apr 2014 to Mar 2015 Target - San Antonio, TX

Promoted from cashier to fitting room operator and guest service desk Feb 1753 specialist.

Responsibilities included running the guest service desk, collecting carts, managing work breaks, stocking supplies, answering and redirecting phone calls, running the fitting room, cashiering, selling credit/debit cards, and assisting store closing procedures.

Computer Science current

San Antonio College - San Antonio, TX

Software Engineering

Computer Science 2013

University of Texas of the Permian Basin - Odessa, TX People Skills: Strong public speaker, training/leadership, personable and friendly, superior customer service.

Sales: Door to door, over the phone, and retail sales expertise. Microsoft Software: Word, PowerPoint, Excel.

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