Administrative Assistant Human Resources

Sylvia Jessica Ross

*** **. ***** **. *******, Michigan, 48207 email: ***********@*********.*** Resident: 313-***-**** Mobile: 313-***-****

Employment History

City of Pontiac 04/2016 – 11/2016

Executive Secretary to Mayor & Deputy Mayor Pontiac, Michigan

Scheduling; Managing and maintaining Mayor’s calendar; Creating reports and documents in Power Point for Mayor’s weekly City Council meetings; Creating and typing requested documents such as Proclamations and Resolutions; Responsible for creation of 2016 State of the City Book; Assisted with Coordinating City events during 2016 Pontiac Dream Cruise Week; Coordinating and arranging the week itinerary of visiting Japanese Delegates to the City of Pontiac; Entering and processing payment of City invoices pertaining to Mayor, Deputy Mayor and staff utilizing their specialized city system; Answering and responding to phone calls, letters and invitations received for Mayor; Greeting guests; typing, filing and others requested duties

Greektown Casino-Hotel 11/2003 – 04/2016

Office Coordinator/Executive Secretary Detroit, Michigan

I report to the Vice President and Assistant Director of Security. I support a Security salary staff of 14 and, 120 hourly employees; Management and administrative duties include but not limited to, creating, maintaining and the processing of the majority of Security reports, files, documents, documentation, Union Grievances and any pertinent information for the security department especially documents and documentation that must be provided to our Worker’s Compensation, Employee Relations and Human Resources Departments, ensuring that all appropriate documents, files and reports are received by designated staff, both within the casino and hotel, any outside required agencies; daily managing, Created process to track, and processing of internal employees absences when related to requesting Intermittent and Continuous time off to ensure that the request is within their approved Family Leave Act (FMLA) guidelines; acquiring and managing bids/quotes for processing and purchase requests for all regular and specialized Security items and materials; manage schedules and travel arrangements for security senior and salary staff; training and other out of office events; daily management, additions, deletions, editing, maintenance and updating utilizing a specialized database software which controls all Casino, Hotel and Garage accesses for employees and vendors; processing and distribution to appropriate Greektown Casino-Hotel Departments regarding the information of Dissociated Persons (DPL) received from the Michigan Gaming Control Board (MGCB); managing, processing and issuance of various badge accesses for the employees of Law Enforcement Agencies such as the State of Michigan Gaming Commission (MGCB), Michigan State Police (MSP) and Detroit Police Officer (DPD) who required mandatory selected access in the various areas of the casino and hotel; “troubleshooting” duties including assisting other Departments with security concerns and issues; typing, filing, creating internal departmental forms; processing of payroll utilizing KRONOS payroll software; ordering of office supplies; voice updating of Greektown Casino-Hotel telephone system announcements.

Greektown Casino 12/2000 – 11/2003

Administrative Assistant - Food and Beverage Department Detroit, Michigan

Assisted in the development of the F&B Department Administrative Assistant job description and responsibilities; information was submitted to the Compliance Department and subsequently approved by the Michigan Gaming Commission Board (MGCB) prior to hire. Job responsibilities included, but were not limited to, managing, screening of department employment applications, scheduling of interviews, interviewing and processing of applicants, and working closely with the Human Resources Department to track and maintain accuracy of employee files, medical leaves and all documents associated with the department. Also worked closely with Employee Relations and Union Representatives to resolve discipline and Union issues, reviewed and processed Department scheduling and payroll including maintaining and issuing Team Members’ vacation, sick and personal time off requests and maintained managers’ calendars.

Also handled clerical duties including telephone calls, typing, and filing and maintained all above referenced clerical responsibilities with little supervision reporting directly to the Vice President of Guest Services during the Beverage Manager’s four (4) month absence.

UBS formerly PaineWebber Incorporated 11/1997 – 12/2000

Executive Assistant to Senior Vice President Livonia and Plymouth, MI

Duties included providing direct administrative support to the Senior Vice President and managing seven (7) Senior Staff employees. Responsibilities included supervision of clerical staff assignments and productivity, answering client questions, facilitating requests and assisting in the preparation and completion of client account documents. Also reviewed and processed management and client correspondence including financial reports, scheduled and coordinated staff meetings, conferences, interviews and appointments and worked closely with the City of Plymouth officials in facilitating and coordinating the move and opening of a new UBS office in Plymouth, MI. Additionally maintained senior staff business calendars, completed travel plans, assigned, scheduled, and reviewed the work of other employees, monitored, prepared and processed appropriate paperwork and coordinated Company events including the Annual Picnic and Fall Dinner.

General Motors Worldwide Real Estate 01/1996 – 11/1997

Administrative Assistant Detroit, Michigan

Report to Regional Manager Matthew Cullens, Director and, 19 Off-site Managers by preparing and executing the flow of documents presented by the Real Estate Group including reviewing, maintaining and updating all retail forms, processing managers’ travel reports, PALS time reports (GM payroll) and organizing and maintaining file systems. Also reviewed and typed all correspondence, processed vacation and absence hours for employees and management generated from the payroll system, assisted the Director’s secretary and worked her position as needed, requested or in her absence.

GM Argonaut Residential Relocation Department 08/1995 – 01/1996

Clerical Support Detroit, Michigan

Responsibilities included utilizing specialized GM software to process and track General Motors employees’ relocation to other cities and states and assisted the department General Manager’s secretary with clerical support including scheduling of staff appointments and meetings and providing typing, filing and customer assistance services as needed. Promotion to the Department of General Motors World Wide Real Estate was recommended by the General Manger.

Skills:

Word, Excel, Power Point, Out Look, Customer Service, Microsoft Office, Leadership, Management, Supervisor, Team Builder, IdentiPass, KRONOS, MMS, Quotes and Bids, Michigan Gaming Control Board - Gaming Dissociated Persons Policies and Procedures (DPL), Family Medical Leave Act Policies and Procedures (FMLA), Attendance and Grievance Policies and Procedures, Event Planning, Security Testing.

Work References

1)Jane Bais-DiSessa

Deputy Mayor, City of Pontiac, Michigan

Email: *****-*******@*******.**.**

2)Coy Mosley

Human Resources Specialist, City of Pontiac, Michigan

Email: *******@*******.**.**

3)Charles Wilson

Security Vice President, Greektown Casino-Hotel

Email: *******@***************.***

4)John Autrey

Assistant Security Director, Greektown Casino-Hotel

Email: *******@***************.***

5)Telcie Thompson

Risk Manager, Motor City Casino-Hotel

Email: *********@********.***

Personal References

1)Fredia Chambers

Email: **************@*****.***

2)Celeste Gilmore

Email: *******-**********@***.***

3)Skip Gallant

Email: ***********@*****.***

4)David Claxton

Email: *********@*******.***

5)Fred Prime

**********@***.***

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