Customer Service Manager

Location:

Posted:

July 02, 2017

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Resume:

Curriculum Vitae Replace with First name(s) Surname(s)

Number 5, Hassan street, Lagos, 23401,NIGERIA

+234********** +234**********

*****.********@*****.***

Facebook,Linked.com,Skype.com,Twitter.com

Replace with type of IM service Ch at, Messenger

Sex Male Date of birth 28/10/1985 Nationality Nigerian/American WORK EXPERIENCE

[Add separate entries for each experience. Start from the most recent.] EDUCATION AND TRAINING

[Add separate entries for each course. Start from the most recent.] PERSONAL SKILLS

[Remove any headings lef t empty.]

JOB APPLIED FOR

POSITION

PREFERRED JOB

STUDIES APPLIED FOR

Guest Relations Officer

Replace with dates (from - to) Replace with occupation or position held Guest relation officer, housekeeper manager, housekeeper, waiter. Hotel management, ensuring efficiency in service and customer satisfaction. Evergreen hotel 1 Evergreen crescent, Badagary, Lagos state, Nigeria. Tourism and Hospitality.

Replace with dates (from - to) 2005-2010 Bachelor of science in Petroleum Engineering 2010-2012 Certificate in Rooms Operations Management 2012-2014 Diploma in Hospitality Management

Replace with

European

Qualification

Framework (or other)

level if relevant

University of port-harcourt, Nigeria, African Hotel School Benin Republic. Mother tongue(s) English Language

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening C2 Reading C2 Interaction C2 Production C2 C2 Romanian language A1 A1 A1 A1 A1

Replace w ith name of language certif icate. Enter level if known. Spanish language B1 B1 B1 B1 B1

Replace w ith name of language certif icate. Enter level if known. Levels: A1/2: Basic user - B1/2: Independent user - C1/2 Proficient user Common European Framework of Reference for Languages Curriculum Vitae Replace with First name(s) Surname(s)

ANNEXES

Communication skills . Written communication skill evident in reports, correspondence. Verbal communication skills evident in presentations, managing conflict, selling, dealing with customers, active listening, meeting participation and negotiation. Example:

good communication skills gained through my experience as Hotel manager Organisational / managerial skills Evident in time management, prioritizing, using resources effectively, meeting deadlines, multi-tasking, dealing with competing demands, achieving objectives and goals, setting targets, maintaining schedules and calendars, optimal use of available resources, coordination of resources to complete projects. Example:

leadership (currently responsible for a team of 10 people) Job-related skills General knowledge of various topics in art, geography, cuisine and culture, telephone manners, multi-tasking, customer service skills, decision making skills and problem solving skills, communication and listening skills.

Computer skills Sound knowledge of computers, the internet and program software. Example:

good command of Microsoft OfficeTM tools

Other skills

Willing and able to coach others, enable and facilitate learning, impart knowledge, help people to identify and achieve what they are capable of, assess training and learning needs, develop appropriate learning interventions, adapt teaching/coaching style to meet employee's needs.

Driving licence driving licence category. Example:

Publications

Presentations

Projects

Conferences

Seminars

Honours and awards

Memberships

References

How to win a medal or a trophy against all odds.

Achieving excellence.

Live to the Kids: teaching and caring for orphan children. Heart disease and Cure, Peace, Animal care, Cancer patients. QS top MBA Tour, Love and Marriage, caring for the old. Coca cola excellence awards,Pepsi soccer awards.

Saint Vincent de Paul missionary association

SEDCOM BRAZIL

copies of degrees and qualifications;

testimonial of employment or work placement;

publications or research.

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