Customer Service Manager

Deirde Williams

Port Richey, FL *****

*******@*****.*** - 727-***-****

To obtain a professional career in an organization where opportunity and advancement exists. Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Havana Dreamers Cafe - New Port Richey, FL - August 2016 to Present

•Cook and Prep

• Organize catering orders

• Customer service personnel

Catering Supervisor

AV Catering - Kalamazoo, MI - 2015 to 2016

• Coordinated and planned each function with appropriate personnel

• Prepared and cooked food as defined by the Catering Service including any special dietary needs

• Checked and recorded all food received, quantities of ingredients used and the number of meals produced and served

Assistant General Manager

Bob Evans - Kalamazoo, MI - 2007 to 2012

• Created budgets and executed plans for department sales, product purchase and staff development

• Placed food orders in accordance with established inventory levels and budgets

• Presented all specials promotions and marketing plans according to company procedures

• Prepared and maintained personnel records team member schedules financial and administrative reports General Manager

Arby's Restaurant - McHenry, IL - 2001 to 2005

Supervised a staff of 30 plus employees to include training, recruiting and performance appraisal toward promotion

• Responsible for all daily operations to include schedule creation in order to provide the highest customer service and product available

• Implemented inventive marketing strategies to drive increased sales with minimal impact on labor budgeting

• Controlled profits and losses by following company guidelines for labor and inventory management. Manager

Steak N Shake - Kalamazoo, MI - 1994 to 2000

• Responsible for cash and other financial transaction management

• Ensured and developed a shift team; daily, weekly, period, and quarterly planning and administration

• Lead store team to ensure operational consistently improving and achieving plan EDUCATION

Business Administration

Kalamazoo Valley Community College - Kalamazoo, MI SKILLS

Employee Relations (10+ years), inventory (10+ years), Inventory Control (10+ years), marketing (5 years), training (10+ years)

ADDITIONAL INFORMATION

RELATED SKILLS

• Team Leadership • Supervision • Problem Solver

• Training and • Revenue Generation • Employee Relations Development • Inventory Control

• Marketing Roll-outs • Talent Development

Contact this candidate