Professional Administrative Assistant

AGNES LEBOVIC

215-***-**** cell

215-***-**** home

Warminster, PA 18974

E-mails: ***********@*******.*** www.linkedin.com/in/agneslebovic

summary of qualifications

Administrative Assistant Professional with extensive experience supporting management teams in the health insurance, corporate business and pharmaceutical industries.

Strong proficiency in MS Office Suite 2010

MS Word, Excel, Outlook, Access, PowerPoint

Effective multi-tasking and prioritizing skills

Excellent communication, organizational and interpersonal skills

Self-motivated, reliable, trustworthy

Able to work both collaboratively and independently to meet deadlines on multiple projects

Learns new concepts and adapts to new responsibilities easily

SUMMARY

Provided administrative support to the Director of Research and Executives; coordinated meetings and luncheons, scheduled Webinars and-Teleconferences; processed expense reports

Maintained good communication with Underwriters and Account Executives for problem solving and clearance of accounts

Utilized Cisco Tele-Communications and applied Web Systems, MS Office and Merck’s Databases

As a project team member, analysed and audited hundreds of bank transactions for discrepancies utilizing the Sales Force, Excel, Web CSR, and EFT customer/ financial database programs

Professional Experience

Administrative Assistant II (Temporary Contract) February 2017 – Present

Horizon BC/BS of NJ Health Insurance Corporation, Ewing, NJ

• Provides administrative support for conducting audits and research analysis of Medical Providers in order to convert to electronic data system. Maintained 98% Accuracy of data management

• Investigates service related issues to identify root cause of issues; identify and communicate business needs assessments as necessary

• Prepares materials for internal and external audit activities; may review audit findings/reports for accuracy and completeness

Full time Family Caregiver June 2016 – January 2017

Sales Assistant / Administrative Office Support

THE PROFILE SHOP, Southampton, PA 02/2016 – 05/2016

With passion and understanding provided sales support to cancer survivors with scheduling appointments, triaged their needs; supplied them with their orders and items in the store

Involved in multitasking, prioritizing while organizing the store, record keeping and data management

Maintained effective communication with the owners and clients; solved customer service issues promptly and satisfactorily

Administrative Assistant II (Contractor via Real Soft Inc., Monmouth Junction, NJ) 09/2015 – 12/2015

MERCK INC. Global Research Unit, Upper Gwynedd, PA

Submitted over 25 Contracts for Clinical Studies daily by effectively following company’s policies, guidelines and regulations

Involved in decision making, multi-tasking, and prioritizing thus fulfilled deadlines, rush orders and mailings for research sites and to countries overseas

Supported a fast paced team with scheduling meetings and teleconferences; distributing mail, order office supplies and follow-up with other ad-hoc duties

Maintained prompt and effective communication with all Managers, Team Leaders and other Administrative Assistants from off-site locations

Utilized Cisco Tele-Communications and applied Web Systems, MS Office and Merck’s Databases

Administrative Assistant (Contractor via CRS Group, Chicago, IL) 04/2015-07/2015

AON AFFINITY - INSURANCE OPERATION DIVISION, Hatboro, PA

As a team member of the Lawyer’s Liability Insurance Service team, executed high volume of Liability Insurance Applications utilizing Citrix- Wintouch and Rumba databases, as well as Access

Followed company’s policies and strict guidelines proficiently

Involved in decision making, research and data analysis; collaborated with the team to meet daily quotas

Maintained good communication with Underwriters and Account Executives for problem solving and clearance of accounts

Administrative Assistant (Contractor via Superior Group, Plymouth Meeting, PA) 02/2015

EVOQUA WATER FILTRATION, Fallsington, PA

Updated and created company’s training roster for 1000+ classes on the MLS database system via utilizing advanced MS Excel. Completed project for the HR Manager ahead of schedule

Administrative Assistant (Contractor via Randstad Professionals, Wayne, PA 04/2014- 06/2014

SALLUS University, Audiology Programs, Elkins Park, PA

Completed several word-processing projects for the development of new programs in the new semesters

Developed and maintained various databases utilizing MS Excel, Word, and Adobe Pro XI

Administrative Assistant / Office Support (Contractor via Managed Staffing) 7/2012 –7/2013

AETNA, Blue Bell, PA

Provided administrative support for a team of Representatives in the Behavioral Health Department

Followed Aetna’s goals & guidelines proficiently in order to meet the needs of all team members

Involved in multitasking and prioritizing while focusing on expediting Behavioral Health contracts

Followed up and completed several requests to audit providers’ licensing & contract status

Retrieved and transcribed voice mail messages for all representatives daily

Completed various projects promptly, uploaded applications, and updated contract database information

Diligently resolved problems by maintaining effective communication between Providers and Representatives

Collaborated with the Team. Complied with changes and new demands of the day

Utilized Microsoft Office 2010, RUMBA

Clerical Support (Contractor by Maxim Staffing Solutions) 9/2011-12/2011

UNITED HEALTH GROUP, Horsham, PA

Maintained database information of all Medicare /Retirement Rollover Meetings daily utilizing Excel, Sales Force and other licensure database programs

Worked diligently with the Client Service Account Manager to be up to date with all changes, policies and deadlines. Involved in data processing, report generating, tracking, and data analysis

Administrative Assistant/ Clerical Support (Contractor by K Force Staffing) 4/2011-6/2011

ALLY FINANCIAL, Fort Washington, PA

Provided data processing and administrative support for the Management Team of Bank Operations

As a project team member, analyzed and audited hundreds of bank transactions for discrepancies utilizing the Sales Force, Excel, Web CSR, and EFT customer/ financial database programs

Maintained good communication, good collaboration with peers; thus completed projects by the deadline

Medical Administrative Assistant 3/2009-6/2009

DR. MICHAEL D. KANE, D.O., Pain & Injury Rehabilitation, Weight Control, Warminster, PA

Oversaw daily operations of medical office, typed correspondence, and transcribed medical reports

Coordinated meetings and presentations, generated invoices, and updated database account information

Executive Administrative Assistant (Contractor by Contemporary Staffing) 4/2008-6/2008

AIR LIQUIDE AMERICA, SCOTT MEDICAL, Plumsteadville, PA

Assisted VP of Management and Manager of Customer Service with administrative and office management

Coordinated business meetings, travel reservations, and processed expense reports

Volunteer – Community Service

ABINGTON MEMORIAL HOSPITAL, Business Dept., Willow Grove, PA 12/2011-1/2015

Under the manager’s supervision provided clerical support for the department to resolve outstanding balances on patients’ accounts. Assisted in monthly closings by the deadline

Provided data entry of medical insurance payments, mailings of EOB’s and Rejects from Health Insurance companies. Utilized various databases –Alpha Systems, MS Excel, and Cypress

Education

B.A. in Education, Brooklyn College, Brooklyn, NY

Medical Administrative Assistant; Medical Coding, Bucks County Community College, Newtown, PA 5/2012

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