Sales Customer Service, restaurant management
Resume:
Omar F. Barbosa
Pharr, Texas *8577
*.*******@***.***
Work Experience
Luby’s Fuddruckers LLC, Pharr, Tx
Restaurant General Manager, January 1997-Present
Customer service Orientation is focused on providing fast, friendly, and courteous service, emphasizes guest service as a part of my culture and creates an environment where good guest service is expected and rewarded. Insures I’m involved in day to day service; circulates the dining room 3 times per shift and touches 5 tables.
Effectively responds to Guest; listens to and responds to guests needs and expectations, effectively communicates the ability to meet guest’s special needs and request; recognizes and greets guest by name. Manager guarantees guest 100% Satisfaction and replaces food when necessary with a positive attitude.
Understand the financial aspects of operating a restaurant; Understands the P&L statement understand how cot effects profitability. Is accurate with projected numbers, sales, can calculate controllable margin, OCC, NOE, ROP
Time Management, scheduling and planning; Creates effective work Plans and schedules to complete job responsibilities in timely manner. Meets established time frames for submitting budget request, I-9, P&L Review, P-Card review, payroll review.
Review financial statements, sales and activity reports, and other performances data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Employee record keeping of I-9 forms, PR-1 training logs performance evaluations and submits payroll information (terminations)
Manage staff, preparing work schedules and assigning specific duties.
Direct and coordinate activities of business or departments concerned with the production pricing, sales, or distribution of products.
Direct and coordinate organization’s financial and budget activities to fund operations, maximize investments, and increase efficiency.
Establish and implement departmental policies, goals, objectives, and procedures, with staff members as necessary.
Determine staffing requirements, and interview, hired and train new employees, or oversee those personnel processes.
Oversee activities directly related to making products or providing services.
Plan and direct activities such as sales promotions.
Determine goods and services to be sold, and set prices and credit terms, based on forecast of customer demand.
Monitor businesses needs and ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Facilities and Equipment Maintenance logs, Follows all company preventative Maintenance systems.
Skills
P&L statements review
Excel
Word
PowerPoint
Crunch time, Siva, Aloha Systems
Unit Scheduling
Grocery, Produce, Dairy Ordering Systems
Payroll
Sales
TM-1
Month End Inventory, weekly inventory
Holiday inventory system
Certified in the use of a Band saw, Slicer, Food chopper, Meat Grinder, and A-200 Mixer
Accomplishments
FY16 10% Guest Count Growth Challenge
FY16 Food systems QA Highest score 4.75
FY12 Food Safety and Sanitation Above and Beyond Award for Highest score 4.86
Education
WESLACO HIGH SCHOOL, WESLACO, TX
Class of 1994
UNIVERSITY OFTEXAS PAN AMERICAN, EDINBURG, TX
Completed Coursework towards 2 years Dec.1996
Contact this candidate