Project Manager Microsoft Office

Chinmay S. Joshi (CJ)

Phone: 571-***-**** Email: ********@*****.***

Education:

George Mason University: (Virginia) 2007 - 2011

Master’s in Business Administration (MBA)

oGPA 3.44/4.00

Pennsylvania State University: (Pennsylvania) 1999 - 2006

Bachelors in Information Sciences and Technology

oGPA 3.7/4.00

Certifications

ITIL v 3.0 Certified.

Work Experience:

VISA (Ashburn, VA) 12/15- Current

Systems Analyst and Special Projects Co-ordinator

Managed and co-ordinated two special projects for VISA from inception to successful release in production

oProject 1: BaaS tool was devised to streamline requests submitted by various application support teams for System Analysts to run.

oProject 2: NETCOOL (IBM product) was streamlined to distribute failed jobs (ABENDS) notifications to correct teams.

Performed trend analysis on problem areas in the system and presented the findings to appropriate groups for permanent resolution

Proactively identified deficiencies in the system and took proactive measures to correct them.

QAed and Approved changes (CRQ) in accordance with VISA guidelines and ITIL standards.

Trained and coached junior team members and performed cross-departmental training.

Performed Ad HOC requests using ESP Scheduling Package and BaaS (Batch as a Service) GUI to assist various teams to modify and execute their scheduled batch jobs.

Managing application team implementations with no impact to Service Levels and minimizing outages.

Escalated the failed jobs (ABENDS) to appropriate teams for proper resolution

Ensured that all applicable ticketing systems and shift reports are accounted and completed on time for daily turnover.

ACI Universal Payments (Chantilly, VA)

Technical Project Manager 01/13-12/15

Managed and led over 25 projects related to ACI’s online banking and bill pay products across a diverse team

Managed resources across projects, and maintain/track contract deliverables, schedule, and budget

Interfaced with customer stakeholders to assured comprehensive communications

Interfaced with technical teams (internal and external) to perform UAT testing

Responsible for reporting regular status updates to senior executives and key project stakeholders

Managed transition of the successful projects from PM team to Client Services Team.

Application Support Engineer 08/06–12/12

Work extensively with Implementation Managers and third party vendors, Financial Institution Executives in implementing, the online banking and bill pay applications in production.

Work extensively with external Vendors, Product Management and Developers to resolve complex production issues, code and defect fixes, and facilitated as primary tester for UI enhancements.

Install, upgrade code per instructions in both Windows and Unix environment

Provide 2nd tier technical support and served as Subject Matter Expert (SME) on various Online Banking and Bill Pay Products developed by ACI Universal Payments.

Research and provide logs to developers and system engineers to assist them in resolving complex issues. Track the progress of the project through various Ticketing system.

Wrote and executed SQL code on as needed basis for purposes of troubleshooting and providing ad-hoc data analysis reporting to mid-level and senior management.

Develop, monitor, and maintain metrics to measure success of Problem Management. Monitor, and maintain reporting, communication and education for associated SEV1 and SEV2 incidents.

Serve as the controller of root cause. Facilitate root cause meetings, as is necessary through incidents that are reported related to Problem Management.

Production Support Analyst

Provided 1st tier support to respond to and resolve service interruptions and work the issue through closure.

Constantly and continuously monitored the availability and performance of production systems in the data center using proprietary software.

Took real time action to prevent system issues from impacting system availability and performance.

Contact business partner operational staff to diagnose, repair, and restore service and performance to adequate levels on an as needed basis.

Coordinate with managers of various departments to formulate a set up procedures to be followed upon system outage. Formulate the same and prepare official documentation using MS Word and Visio.

Publish daily/weekly outage reports, as well as provide monthly statistical analysis to mid-level and upper management.

Apex Systems, INC Junior DBA: (Chantilly, VA) 05/05- 08/06

GSA Administration

Installed Solaris 8 and 9 on Servers and configured the servers based on guidelines.

Applied patches to over 25 serves (both Solaris and Windows) on periodic basis.

Installed and configured Oracle Database on Windows 2003 and Solaris 8 and 9 servers.

Installed code as per guidelines in Production and UAT environment on both Windows and Solaris machines.

Ran SQL scripts on Oracle Server and performed data dumps.

Ciber INC, World Bank Group. (Washington, DC) 07/04 –05/05

Network Support

Maintained Links between World Bank and the Country Offices for the purpose of Videoconferencing.

Troubleshooting links, and escalating problems to appropriate personnel.

Desktop Support

Troubleshot and performing hardware installations and repairs on Dell Series Desktops (GX260, GX270, GX280), Dell Series Laptops (D400, D410, D600, D610)

Installed regular software updates, including imaging the Windows XP operating system on client computers. Troubleshooting Microsoft Office Suite.

Troubleshot HP Laserjet and Xerox Printers.

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