Good verbal communication Willing to work in any shift Excellent

WORK EXPERIENCE

JUMEIRAH MESSILAH BEACH HOTEL & SPA, KUWAIT

Talise Spa

April 2014 – present

Spa Guest Services Assistant

Attends to both walk-in guests and guests who makes inquiries over the telephone.

Reservations officer, using Resort Suite software

Conducts spa tours

Performs cashiering duties

Prepares shift reports:

Daily Cash Collection report, Daily Revenue report, Summary reports

Handles spa retail inventory

Conducts trainings on spa retail

Jumeirah Messilah Beach Hotel & Spa

Kuwait

February 2013 – March 2014

Spa Attendant

To assist guest, give tour to a guest into our spa facilities and explain all thermal benefits.

To check and set up the daily operations of the male spa according to standards.

To replenish all necessary items in female spa.

To greet guest upon entering the female areas.

To provide service promptly, courteously and accurately

To ensure cleanliness of the spa

To assist the therapist to prepare for treatments.

Crimson Resort & Spa

Mactan, Cebu, Philippines

April 2010 - July 2011

Room Attendant/Housekeeping Coordinator

Maintains cleanliness of designated hotel rooms in accordance with work/task sheet.

Maintains the inventory of room supplies, such as linen and bathroom accessories.

Makes beds on daily basis for every room assigned.

Replenish room items such as drinking glasses and water, writing supplies, and bathroom items.

Gathers and empties trash.

Cleans and polishes furnitures and fixtures.

Cleans windows, glass partitions, and mirrors

Arranges furniture, according to the hotel’s interior design standards

Checks heating, cooling and ventilating systems.

Prepares a mixture of certain chemical solutions to be used for cleaning as per standard specifications.

Steam-cleans or shampoos carpets, and polishes floors.

Cleans chimneys, flues, and connecting pipes, using power and hand tools.

Checks and reports any maintenance issues.

Assists in the setting up of decorations, tables, chairs, and ladders to prepare the facilities for events such as banquets and meetings.

Delivers any items requested by guests to rooms.

Observe precautions required to protect the resort and guest properties, and reports damage, theft, and lost & found articles to supervisors.

SEMINARS ATTENDED

"HOTSOS"

February 11, 2013

Jumeirah Messilah Beach Hotel & Spa

Pre-Opening Team Member

February 2013

At Jumeirah Messilah Beach Hotel & Spa

Colleague of the Month

May 2016

At Jumeirah Messilah Beach Hotel & Spa

Customer Care 2- Delighting Customers

May 24-28, 2010

Crimson Resort & Spa Mactan, Cebu, Philippines

Customer Care 1- Crimson Hospitality

May 24-28, 2010

Crimson Resort & Spa Mactan, Cebu, Philippines

Company Orientation

May 24-28, 2010

Crimson Resort & Spa Mactan, Cebu, Philippines

Seminar Facilitated:

Emergency Nursing Response

February 17, 2009

Plaza Beatriz Hotel, Rizal Avenue, Ozamis City, Philippines

EDUCATIONAL ATTAINMENT:

COLLEGE:

Bachelor of Science in Nursing (2004-2009)

Medina College

Ozamis City, Philippines

Skills

Good verbal communication

Willing to work in any shift

Excellent time management skills

Computer Literate (Microsoft Office Applications:Word, Excel, Powerpoint)

Good interpersonal skills

Team player

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