Service Customer

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

MICHAEL CARMEAN

**** **** ****** # ***, *******, FL 34698 H: 727-***-**** C: 567-***-**** **********@*****.*** Restaurant professional with 20 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Highly responsible and reliable

Point of Sale (POS) system

operation

Extensive hospitality background

Upbeat, outgoing and positive

Trained in liquor, wine and food

service

Extensive hospitality background

Works well under pressure

Highly responsible and reliable

Food safety understanding

Exceptional interpersonal skills

Maintained contact with kitchen staff, management, serving staff and customers. Made and served drinks to guests and cocktail servers following established guidelines, procedures and policies. Trained kitchen staff on proper use of equipment, food handling and portion sizing. Trained new employees. 08/2015 to 12/2016 BOH Manager

Mikeys Bakery & Cafe - Tampa, Florida

Maintained neat and attractive bakery food cases. Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Assisted guests with making menu choices in an informative and helpful fashion. Answered questions about menu selections and made recommendations when requested. Managed closing duties, including restocking items and reconciliation of the cash drawer. Managed closing duties, including restocking items and reconciliation of the cash drawer.Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Provided high quality service. Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations. Actively complied with all health department regulations and rectified issues immediately. Welcomed and acknowledge all guests in a friendly, service- oriented manner.

07/2009 to 07/2014 Corporate Trainer, Training Coordinator,Server,Bartender,Cook and Prep EDUCATION

Tumbleweed Bar & Grill - Bellefontaine, Ohio

Maximized table turns and rotated seating for maximum guest satisfaction. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Greeted guests and communicated about wait time. Politely answered phones promptly and recorded and confirmed reservations. Stocked deliveries in a timely and safe manner. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Provided high quality service. Welcomed and acknowledge all guests in a friendly, service- oriented manner. Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Promptly served all food courses and alcoholic beverages to guests. Appropriately suggested additional items to customers to increase restaurant sales. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

1992 High School Diploma: General

Memorial H.S. - St.Marys, Ohio, United States

Coursework in Business Management and Operations

Contact this candidate