Sales Customer Service
Resume:
Beth Torres
****A Valley Rd
Wayne NJ *****
Cell:
E-mail:
ac02rr@r.postjobfree.com
Professional Experience
Thayer Metro, North Bergen, New Jersey March 2014 - Present
Assistant Director/Human Resources
Organizes and/or conducts recruiting and staffing.
Assists in the Coordination of and/or conducts employee orientation, development and training.
Assists in payroll preparation by providing relevant data. (Absences, leaves, time punches, etc.)
Conducts and/or assists department managers with performance management, behavioral issues and reviews.
Works directly with department managers to assist them in carrying out their responsibilities on personnel matters, employee relations and counseling.
Conducts and/or assists department managers with employment terminations.
Coordinates and/or conducts exit interviews to determine reasons behind separation.
Recommends, evaluates, and participates in staff development for the company.
Communicates changes in company personnel policies and procedures and insure proper compliance is followed.
Periodically and as needed reviews and makes recommendations to Executive Management for improvement of company policies, procedures, and practices on personnel matters.
Actively participates in employee relations.
Assists in the Coordination and/or conducts benefits administration, health and dental insurance, 401K plan and claim issues.
Responsible for promoting guidance and instruction in employee safety, welfare, wellness and health.
Manages and Oversees the safety program for OSHA.
Assists in the coordination of and/or conducts Drug and Alcohol Random testing
Coordinates and participates on committees and special projects and seeks additional responsibilities.
Translates HR material into Spanish when needed.
Performs other duties as assigned.
Credit Manager
Communicates with customers and co-workers via phone, email, mail or personally.
Prepares work to be accomplished by gathering and sorting documents and related information.
Receives customer payments in a variety of ways including, mail, company drivers and in person.
Accurately enters customer payments into system. Ensures payments are credited to the proper account.
Run reports showing transactions for company records and to assists Accounts Payable department.
Follows established procedures for processing deposits of cash, checks, wires and credit card payments.
Verifies transaction information, computes charges and refunds, identifies delinquent accounts, insufficient payments and short paid invoices.
Collects revenue by courteously reminding delinquent accounts and notifying customers and account managers (sales personnel) of insufficient payments.
Post shortages that the warehouse accounted for into system.
Research and resolve payment discrepancies.
Reviews questionable accounts with upper management.
Review AR aging reports to ensure compliance.
Maintain accounts receivable customer files and records in regards to collections and setting up new accounts.
Processes new and renewed credit applications per established procedures.
Reviews accounts and researches paperwork to acquire new or updated information.
Notifies proper party of credit decisions.
Creates and/or updates customer account in system.
Manages credit reports and invoices, verifies for accuracy.
Creates customer accounts in Asystiv.
Updates data in Asystiv system with new products and/or changes.
Cross-train in other department functions to act as back up when needed.
Other duties as assigned.
Anpesil, LLC, North Bergen, New Jersey November 2011 – January 2014
Executive Assistant to the CEO/HR Coordinator
Manages a wide range of administrative and support tasks. Ensures that open items are followed up on in a timely manner. Managed calendar and appointments for CEO. Records, transcribes and distributes meeting notes and minutes. Demonstrates confidentiality understanding
Reviews and summarizes miscellaneous reports and documents; prepare documents and outgoing mail as necessary.
Interacts with staff at all levels and with members of the Board of Directors
Assists CEO with the preparation of PowerPoint presentations
Monitors recruitment of new staff
Creates new hire packages and ensures that appropriate testing and background checks are completed
Conducts employee orientations
Creates employee files and correspondence
Prepares documentation for payroll
Ensures that benefits enrollments are completed both at time of hire and open enrollment periods
Coordinates Employee meetings
Reviews and approves benefits billings to ensure accuracy and completeness
Revises and creates job descriptions as needed
Answers routine employee questions
Creates and maintains files for DOT regulated positions
Assists with the preparation of Corrective Action documentation
Conducts exit interviews and ensures that all termination documentation is completed in a timely fashion
GAF Materials Corporation (GAF-ELK), Wayne, New Jersey February 2001 – October 2009 (several positions)
Sales Accounting Assistant November 2006 – October 2009
Performs all facets of Monthly Sales closing such as Net Sales and Cost of Sales account balancing
Monitors and ensures credit issuance of Monthly Sales Incentives
Updates and maintains product code and quality control requirements for the Fileback Contractor Services Rebate program
Maintain sales closings and Fileback system records for auditing purposes
Managed misc. projects while maintaining general work flow assignments
Customer Service Call Center Supervisor November 2003 – November 2006
Managed regional team of 12 customer service representatives in a 400 call per day fast-paced environment
Performed all facets of management for designated team including recruiting, training, review and general staff support
Monitored and ensured attainment of departmental metrics
Presented statistical analysis, regional performance & logistical issues to executive board members in quarterly meetings
Updated and maintained product code manuals, inventory control and quality control requirements for CSR performance
Executive Administrative Assistant February 2001 – October 2003
Prepared monthly sales reports involving commissions, raw material incentives and distributor statistics
Maintained and reallocated expenses within departmental annual non-asset budget
Managed travel and meeting itinerary for Sales Vice-President executive officer
Assisted with T&E reporting.
Calendar arrangements/organization
High volume phones
Coordinates & schedules meetings, conferences, and special events
Managed misc. projects while maintaining general work flow assignments
Oversee office equipment and supplies
Skills and Qualifications
Finance Projects / Task Management
Manages all allowances and rebates, including monitoring their uses
Contributes to the development of sales targets, unit requirements, sales materials, promotions, display programs and product updates
Participates in the preparation, review and presentation of annual budgets and quarterly profit forecasts for pricing, price promotions, consumer incentives, sales support, local marketing and administrative costs
Tracks and analyzes product pricing and price promotion activities
Communication Skills
Organize and conduct meetings related to high-profile milestones within projects
Handle high volume calls in a business-critical customer service role
Create and present regular confidential data reports including sales and incentive pay data
Provide status reports to executive management related to validated sales data
Interact with customers and suppliers on data inquiries and report requirements
Support Services
Provide detailed analytical support on daily business in areas of merchandising (advertising), assortment, pricing, shelving, and displays
Update performance scorecards; evaluate historical trends by pulling account specific POS data
Perform monthly monitoring and closing of financial transactions (including journal entries and balance sheet reconciliations)
Train customers in finance/policies/procedures/controls to develop the financial acumen of Sales and Marketing
Provides support on sales/marketing activities and programs
Computer OS and Applications
Windows 98, ME, 2000, XP, Office 97, XP, 2003, 2007 with advanced expertise in MS Outlook, MS Word, MS Excel and MS PowerPoint. QuickBooks and Concur. TM1, XMIS, PeopleSoft 8.4 & 8.8, Varnet
Additional proprietary accounting and order management software
Education and Additional Training
William Paterson University, Wayne, NJ
Accounting – Some college coursework completed
Cornell University – ILR, New York, NY
Relevant Courses: Legal Issues for Managers – Sep ’06, Managing a Diverse Workforce – Oct ’06, Human Resources and the Law – Oct ‘06
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