Sales Customer Service

Jessica Camp

*** * ****** **, *********** IL **568

Cell: 217-***-**** - **********@*****.***

Summary

I have ten years of customer service background and 3 years o management background.

Highlights

Client relations specialist Management of remote employeesFocused on customer satisfaction Meticulous attention to detailSkilled multi-tasker Conflict resolution techniquesDeadline-oriented Team management

Accomplishments

Leadership

Served as key contributing member to Leadership team.

Business Development:

Successfully grew business by Marketing to a wider range of clientele

Fielded and processed up to 75 calls per day. Computed Data Reports

Customer Service

Sales

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotionsand orders.

Consistently generated additional revenue through skilled sales techniques.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Experience

Grocery Dairy OrderwriterMay 2011 to January 2012Meijer Champaign, ILManaged team of 6 of professionals. Surpassed revenue goals in four consecutive quarters. Served as mentor tojunior team members. Mentored, coached and trained 6 team members.

Assistant Store ManagerJune 2012 to March 2013Village Pantry Ogden, ILVerified that information in the computer system was up-to-date and accurate. Organized billing and invoice dataand prepared accounts receivable and expected revenue reports for controllers. Verified and logged in deadlinesfor responding to daily inquiries. Received and processed cash and credit payments for in-store purchases.

Described use and operation of merchandise to customers. Opened and closed the store, including countingcash, opening and closing cash registers and creating staff assignments. Demonstrated that customers come firstby serving them with a sense of urgency. Maintained friendly and professional customer interactions. Verified thatall merchandising standards were maintained on a daily basis.

Assistant Store ManagerApril 2016 to CurrentTitlemax Champaign, ILMaintained friendly and professional customer interactions. Worked as a team member to provide the highestlevel of service to customers. Demonstrated that customers come first by serving them with a sense of urgency.Cold-called prospective customers to build relationship. Greeted store customers promptly and responded toquestions with knowledgeable service. Completed documentation for product and service sales. Filled outexpense reports for accounting. Maintained productive relationships with existing customers through exceptionalfollow-up after sales. Generated high volume of referrals. Updated database with customer and sales information.Kept showroom professional and neat at all times. Established new customer accounts. Informed management ofspecial sales and service issues. Evaluated competitors and performed market research. Verified that informationin the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to bescanned. Created monthly reports for records, closed terminated records and completed chart audits. Organizedbilling and invoice data and prepared accounts receivable and expected revenue reports for controllers. Identifiedand resolved system and account issues.

Education

Bachelor of Science : Criminology and Behavioral SciencesSalem International University Salem, West Virginia, United States

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