Hospitality
Resume:
Ms. MAY LIEW FUI MI
Taman Dato Senu
ac02rb@r.postjobfree.com
WORK HISTORY
Assistant Exe. Housekeeper, Kip Hotel Kuala Lumpur April 2016 – Now
(Kip Hotel manage by Lexis Hibiscus Port Dickson)
To maintain a professional working relationship with other department
To manage all aspects of the housekeeping Department
To manage housekeeping staff’s worked hours for payroll compilation and submit to Accounting on timely basis
To manage business forecast, payroll budget guidelines and productivity requirements
Maintain regarding purchase orders, vouchering if invoices and check book accounting
Ensure implementation of all policies and house rules, understand hospitality terms
Assist in the selection process with staffing, recruiting, hiring, training qualified housekeeping candidates
Resolving guest complaints
Assistant Exe. Housekeeper, Lexis Hibiscus Port Dickson Feb 2015 – Mar 2016
Schedules work assignments for all Housekeeping staff
Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness
Provides support such as staff training, coaching, counseling to the hotels standard operating procedures.
Advises and coordinates evening shift supervisor managing and directing of their duties and implement their assignment
Co-ordinate with Vendors example Pest Control, laundry services and other outsource services
Self-Employment (Café restaurant- close down) Nov 2011 – Nov 2014
Executive Housekeeper, The Bagenal Hotel, Ireland Sept 2006 – Oct 2011
To manage all aspects of the housekeeping Department
Assist in reviewing housekeeping staff’s worked hours for payroll compilation and submit to Accounting on timely basis
Assist in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements
Maintain regarding purchase orders, vouchering if invoices and checkbook accounting
Ensure implementation of all policies and house rules, understand hospitality terms
Maintain a professional working relationship with other departments
Assistant Executive Housekeeper, The Bagenal Hotel, Ireland Sept 2004 –Sept2006
Responsibility for the day to day running of the Housekeeping department in the absence of the Executive Housekeeper
Assist in the selection process with staffing, recruiting, hiring, training qualified housekeeping candidates
Assist in scheduling the cleaning projects (lobby areas, guest room, back-of-house areas, function and meeting room)
Obtain all housekeeping reports and messages from the front desk department
Requisitions or purchases other supplies and equipment for the hotel, toiletries and paper products
Supervisor Housekeeper, The Bagenal Hotel, Ireland Jan 2002 –Sept2004
Supervisory duties in the Housekeeping department
Inspecting guest rooms, public areas and hearts of the house for cleanliness
Training and counseling staff in duties and policies
Maintain a regularly schedules cleaning program and prepare weekly schedule as well
Resolving guest complaints
Maintain supply and linen inventories and update room statuses in the computer
Software Service Officer, SRM Technology, Malaysia May 1998-Dec 2001
Maintained and updated database, utilised query’s for reporting
Responsibility for data processing, supporting and enhancing for mapping and landing development
Dealt with customer enquiries and complaints, updating customers information
Liaised with merchants, prepared courier consignments, letters & outgoing premium items
Worked from a list of contacts to promote products or services by telephone
EDUCATION AND TRAINING
Computer Literacy, National College of Ireland 2008
FETAC Certificate, Training Council 2008
Bachelor of IT, University of Southern Queensland 1995-1998
Diploma, Cambridge University 1993-1994
Diploma Certificate, Informatics Institute, Ipoh 1993-1994
SPM O Level, Aluminuddin High School, Malaysia 1986-1992
Chun Hwa Primary School, Malaysia 1980-1985
ADDITIONAL INFORMATION
Fluent in the English, Cantonese, Mandarin and Malay Languages
Computer Literate in Microsoft Office, Windows 10, XP, NT, Excel, Database Management, COBOL, End User, Lotus Smart Suite, MapInfo, Erdas Software System, EPOS Touchsreen System, HotSoft Hotel Software System, Opera System, Wishnet System.
Hobbies: Badminton, Playing the Organ, TV and Swimming
REFERENCES
Mr. James Kehoe (proprietor)
The Bagenal Hotel
Main Street, Leighlinbridge
Co. Carlow
Mr. Laguna Loh (HR Manager)
The Grand Lexis Port Dickson
Lexis, Port Dickson,
Batu 2, Jalan Seremban,
71000 Port Dickson
Negeri Sembilan
06-653-2000
Ms. Sue Balwin (Banqueting Manager)
The Bagenal Hotel
Main Street, Leighlinbridge
Co.Carlow
Ms. Elaine Pee (General Manager)
Kip Hotel Kuala Lumpur
No 77, Jalan Seri Utara 1,
Sri Utara Off Jalan Ipoh,
681000 Kuala Lumpur
03-6256-0888
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